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Telephones Out US West Coast?

Discussion in 'Security Alarms' started by Armond Perretta, Oct 19, 2005.

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  1. This morning my NextAlarm service was out for about 6 or 7 hours. Neither
    my alarm nor my regular service could get through. Later they came back up
    with the story that telephone and Internet service was disrupted on the West
    Coast and that the outage was beyond their control.

    This sounds like nonsense. First, the "Internet" cannot be "out" in any
    particular region. It's just doesn't function like that. Second, I cannot
    find a single mention of a disruption of telephone service in the US for
    this morning.
     
  2. Crash Gordon

    Crash Gordon Guest

    NextAlarm has no backup contingency? tsk tsk.


    | Verizon had a huge outage this morning affecting incoming calls South of
    | Los Angeles from around 2:30am to somehwere around 11:30am, 911 service
    | was also out in the affected areas. I think area code 562 was the
    | hardest hit with some 714 & 310 codes also affected.
    |
    | Doug L
    |
    | Armond Perretta wrote:
    | > This morning my NextAlarm service was out for about 6 or 7 hours.
    Neither
    | > my alarm nor my regular service could get through. Later they came back
    up
    | > with the story that telephone and Internet service was disrupted on the
    West
    | > Coast and that the outage was beyond their control.
    | >
    | > This sounds like nonsense. First, the "Internet" cannot be "out" in any
    | > particular region. It's just doesn't function like that. Second, I
    cannot
    | > find a single mention of a disruption of telephone service in the US for
    | > this morning.
    | >
    |
     
  3. Mark Leuck

    Mark Leuck Guest

    Actually it DOES function like that sometimes in fact a week ago a couple of
    ISP/VOIP providers blocked access to various parts of the net for certain
    areas of the country due to a billing dispute.
     
  4. Nomen Nescio

    Nomen Nescio Guest

    Crash Gordon said:
    All right, I'll bite: if your local phone company (or LD provider) has a
    massive outage, how exactly do you have a backup for your digital
    receivers? Sure, people can pay extra for radio or whatever, but what do
    you do for the people who only have a dialer if your receiver lines are
    down?

    - badenov
     
  5. With NextAlarm I don't think this was the case. The underlying network
    simply re-routes around faulty servers. From what others have said there
    could easily have been a phone outage in NextAlarm's area, but seem to
    suggest that their VoIP and related services were also down for reasons
    beyond their control. Maybe, but ...

    I am going to try for a fuller explanation from NextAlarm. I have had the
    service since Jan 2005, and have had no issues. Of course I have also had
    no incidents at my home that might have provided a real test. I am not
    quite comfortable with how this particular problem was handled.
     
  6. G. Morgan

    G. Morgan Guest

    Subject: Re: Telephones Out US West Coast?
    Newsgroup: alt.security.alarms

    Doesn't big blue have the ability to re-route the toll-free dialer numbers to
    other central's?
     
  7. Frank Olson

    Frank Olson Guest


    Nor should you be. While nothing happened to you, another customer may not
    have faired quite so well...
     
  8. Mark Leuck

    Mark Leuck Guest

    Yes assuming they have contracted with another company to do backup
     
  9. Mark Leuck

    Mark Leuck Guest

    Not always, while the internet sends packets all over the net to it's
    destination they still can be affected by an outage in a certain area. That
    said however it could indeed be NextAlarm.

    An example of an internet outage can be found here..

    http://www.lightreading.com/document.asp?doc_id=82346&WT.svl=news1_1

    These 2 companies have been squabbling for a couple of weeks now and that
    has caused outages in specific areas
    You might want to visit http://www.dslreports.com/

    They have countless users having VOIP problems, it's not yet as reliable as
    a standard phone line and if it was the VOIP provider that had a problem
    it's not NextAlarm's fault.

    BTW: By looking at that panel on https://nextalarm.com/index.jsp it appears
    to be a slightly altered Visonic PowerMax which is a standard alarm panel.
     
  10. We had a contractor take out 3 fiber optic and a 1000 pair coper cable here
    in pennhils and has taken phone service out to plum monrovile and penn hills
    and it happened satuday and phoneswill notbe fully restored till friday

    --
    Nick Markowitz Jr.
    Owner
    Markowitz Electric Protection
    Private Industry Fire Investigator.
    Qualified Electrical- Fire Alarm Contractor

    Contributing Editor Pa. Firemans Magazine
    Staff Editor www.securitymission.com
    Senior Correspondant www.1strespondernews.com
    Senior Affilliate www.nbfd.us
    Contributor www.monyoughfire.com
    Contract Broadcast Engineer WAVL 910 AM apollo Pa.

    "To error is human to realy foul things up requires a computer"

    Irish Diplomacy

    The ability to tell a man to go to hell and he tells you how much he is
    looking forward to taking the trip.
     
  11. Kevin

    Kevin Guest

    My Question is: If you were operating a CS And you did have a Backup
    Scenario. For Instance Forwarding all your calls to another CS. How would
    you forward those calls if The entire network in the area was down? If the
    switching equipment is inoperative at the CO, How would they forward your
    calls????
     
  12. Jen...tel

    Jen...tel Guest

    Hey Armond, since next alarm does not monitor alarms, what would an
    outage have to do with them? Since your alarm is being monitored
    elsewhere, would the CA outage lets say, stop a call to New Jersey? Do
    you even know who's monitoring your alarm and where or did you just
    fall for a sales pitch without checking? Oh I forgot, it's everyone
    else fault and not the customer, they don't need to be responsible for
    nothing.
     
  13. If you can figure out how to ask a serious question, I promise I'll consider
    responding.
     
  14. Jen...tel

    Jen...tel Guest

    Get off it, you know exactly what I'm asking!

    You just don't know the answer, do you?

    Bet you really though next alarm was an alarm monitoring company with
    dispatchers and all.
     
  15. Mark Leuck

    Mark Leuck Guest

    It would be forwarded by the telco not the CS
     
  16. Nomen Nescio

    Nomen Nescio Guest

    Mark Leuck said:
    I think you're missing the point. If the telco has experienced this kind
    of major outage, then:

    (a) How are you going to get in touch with the right people at your local
    telco to make the arrangements? Carrier pigeon?

    (b) Assuming the problem is massive enough to wipe out phone service to a
    large area, why would you expect the telco to be able to honor your request
    to forward calls?

    - badenov
     
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