Telguard trouble solved...maybe

[alarman]

Telguard TG-7 installed last week. Customer calls to say their phone line is
cutting out on incoming and outgoing calls. FF to today. Sure enough, try to
dial out, click. The TG-7 is seizing the line. Telco line voltage is 50.5
VDC. Look at the TG-7, LFC light comes on briefly. So I called Telguard tech
support, and they ask for the serial number of my unit. I tell him, and the
guy chuckles knowingly. (This is a good sign) Says he needs to upload a
software patch to my unit. It seems there was a premature release (grow up,
guys) of a new version of s/w during weeks 36-41 (digits 5 and 6 in the
serial #) affecting about 4000 TG-7 and TG-4 units. Patch uploaded, and
everything seemed to be working. We'll see.

 

[Mark Leuck]

Yup, I found out about that one yesterday

 

[Rocky T Squirrel]

is the TG-7 & 4's the replacement for the older TG-1000??

We've had a bunch (say 10-15) stop working, factory blamed the new GSM
replacement cell format...
TKS
RTS

 

[alarman]

is the TG-7 & 4's the replacement for the older TG-1000??

We've had a bunch (say 10-15) stop working, factory blamed the new GSM
replacement cell format...
TKS
RTS

The TG-1000? Probably an old analog unit. My TG-7 problem is new according
to tech support.
js

 

[Mark Leuck]

The TG-1000? Probably an old analog unit. My TG-7 problem is new according
to tech support.
js

It is a new problem and only affects the TG-4

Which reminds me, anyone notice when something like this happens they ALWAYS
say its a 'very small number" that are affected?

 

[alarman]

It is a new problem and only affects the TG-4

Which reminds me, anyone notice when something like this happens they
ALWAYS
say its a 'very small number" that are affected?

Mine is a TG-7. The tech said the LFC problem plagues the TG4 and TG-7. Some
4000 units are affected.
js