Connect with us

Telecom Distrbutors

Discussion in 'Security Alarms' started by Bob La Londe, Feb 4, 2005.

  1. Bob La Londe

    Bob La Londe Guest

    Ok... I am beginning to think that all telecom distributors have a basic
    problem with the concept of customer service.

    Everybody knows my opinion of Greybar... no need to reitterate all of that
    old garbage.

    Recently I had a customer spec. a brand of Cat5e cabling hardware that I do
    not stock. No problem I figured, I'ld call a couple of my distributors and
    get what I need. The first one I called said, yeah sure no problem. I see
    you have net terms we will get it sent out to you right away. I called back
    a couple hours later to add a coupel items to the order only to be told that
    my order could not be shipped, but if I would be willing to fill out a new
    credit application I could get it released as soon as the application
    cleared credit. Gah! Ok, cancelt he order and send me a copy of your
    credit ap. I need this stuff right away and I can't wait for the stuff I
    need. Maybe next time.

    The I called distributor number two. I was very specific about the products
    I needed and that they needed to be in stock or if there was any problem
    with that I needed to know. I got a call back (They atleast called me back)
    the next day telling me that my stuff would be shipping from all over the
    country and some of it would not ship until the following day. Grrrrr!!!!
    Ok, fine. I called the customer and let them know their job would be
    delayed.

    Day three. Stuff from the order from distributor number one starts showing
    up. The guys who wouldn't release my order until I sent them a new credit
    application. The order I specifically cancelled.

    Day four. Stuf starts to dribble in from distributor number two.

    Week two... The last of the stuff from distributor number two finally
    arrives seven (nine days later) working days after the original order date.
    Cool. I am off to run some wire. THEY INCLUDED THE WRONG PARTS. I had to
    rob stuff from the order from distributor number one in order to complet the
    job. Now I have double parts and a ton of left over parts I will probably
    never use thanks t the incompetance if multiple telecom distributors.

    Sure I have some distribution service problems with all distributors, but
    telecome distributors to be universal in their incompetance.
     
  2. #1 you should know better than to deal with Graybar...I hate them too.

    Have you tried Standard Wire, here in town? I used to buy tons of wire from them, they're good...nice guys too.
     
  3. jackcsg

    jackcsg Guest

    Bob, you also know how I feel about Graybar. I order ALL my wire from
    MidSouth Wire and Cable, and have been for about 10 years. Great customer
    service!
    Give them a call on the next go round. 800-843-6036
    They're in NC, but they ship Nationwide, and usually have everything in
    stock.

    Jack
     
  4. Bob La Londe

    Bob La Londe Guest

    I wasn't talking about Graybar. I know better than to waste the time to
    call them. If everybody else on the planet is out of stock I might go to
    Graybar and pick it out myself. No way would I let them ship it to me as it
    would not be in-stock, be the worng item, be sent over to will call instead
    of shipped, not be manufacturerd yet, etc etc etc etc....

    --
    ** Public Fishing and Boating Forums
    ** www.YumaBassMan.com


    #1 you should know better than to deal with Graybar...I hate them too.

    Have you tried Standard Wire, here in town? I used to buy tons of wire from
    them, they're good...nice guys too.
     
Ask a Question
Want to reply to this thread or ask your own question?
You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.
Electronics Point Logo
Continue to site
Quote of the day

-