Keri Doors 4.3

[Rafi Hecht]

We are running Keri Doors 4.3 and are having trouble with the
Attendance Detail reporting. Our configuration utilizes a controller
for two access readers on two different doors. One of the readers are
coded Reader Type - In, and the other is coded as Reader Type -
Out. The report picks up reads from one of the doors on occasion;
however, in most cases the program doesn't record any access at all on
either of the doors--both in or out.


Can the problem be the result of an incorrect setting in the software,
or is it in the hardware? Could it be a faulty board? Or perhaps it
might be the result of a faulty Controller?

Any other ideas and/or solutions would be extremely helpful.

Sincerely,

Rafi Hecht
Dynamic Diamond

 

[James]

The setup with the readers sounds like it is intended for 1 door that has a
reader to get in on one side and to get back out on the other side. If you
have 2 seperate doors you shouldnt have an out reader configured. Before
you can run a report you need to do a "Collect" from the system monitor
screen. Then when you run a report it will show all the new events.

James

 

[Rafi Hecht]

In our setup, we have a two-door trap system. After entering the first
door, THAT DOOR must first close before one can go through the second
door. Although both sides of each door are controlled by the same
reader, one of the doors is Reader Type In and the other is Reader Type
Out. However, as I indicated, NEITHER of the doors are recording by
our system. Yet, other unrelated doors, are being read, and reported
correctly. Any suggestions would be highly appreciated.

Sincerely,
Rafi Hecht
Dynamic Diamond Corp.