Keeping it calm

[pump]

I have read a few threads on here and some of them make me laugh that is not laughing at people themselves or their questions or the issues they have encountered its how the threads unravel over a couple of posts.

Once I read a thread about a conversation with an IT support guy. It goes along the lines of this,

Support guy - "Good morning IT support"
Customer - " Hello I hope you can help me"
Support guy - "Ok whats the problem?"
Customer - " My screen doesn't look right"
After turning it off and on again they are presentented with the windows desktop
Support guy "can you see the desktop now?"
Customer - "yep"
Support guy - "Could you right click on the mouse for me please?"
Customer - "yep"
Support guy - "Ok, you should now have a menu in front of you?"
Customer - "No"
Support guy - "Ok, could you right click on the mouse again please?"
Customer - "yep"
Support guy - "On the menu could you click "Properties"
Customer - "What menu?"
Support guy - "What hae you actually done?"
Customer - "I have writtten click twice on my mouse"

arrrhhhhhhh

(*Steve*) I admire your patience.
Well done to you.....well done,

 

[GonzoEngineer]

My best phone support conversions involved s long call with this gal. (I think she was blonde!)

She first called me all ****ed off because the system wasn't working.

I won't bore you with the details......but the last few seconds went like this:

HER: Which one is the on off switch?

ME: It's the one with the 1 on top and the 0 (zero) on the bottom.

HER: I don't see that it. I do see a switch with an I (eye) on the top and an O (oh) on the bottom.

ME: push the switch to the "EYE" position.

HER: Its working now.

 

[jackorocko]

Well as interesting as that is, my GF takes the cake.

I said "go back there and see if that breaker is ON." She replied "NO" *zap* I replied "You idiot, that is ON not NO!"

An experience that I am not soon to forget.

 

[GonzoEngineer]

Well as interesting as that is, my GF takes the cake.

I said "go back there and see if that breaker is ON." She replied "NO" *zap* I replied "You idiot, that is ON not NO!"

An experience that I am not soon to forget.

Was she a blonde too......my wife was.

I like stupid in a Woman!

 

[jackorocko]

Was she a blonde too......my wife was

blonde enough, lol

 

[(*steve*)]

blonde enough, lol

As my wife says...

"Blonde on the inside".

 

[shrtrnd]

One of my best was years ago a lady couldn't get the old style floppy disc I sent her
to work in her drive. So I sent her another one.
She called to complain about how difficult it was to cut open the black square
case the disc was in, so she could get the disc out to insert in her drive.
I didn't ask if she was blonde.

 

[shrtrnd]

Oh, and then there was a time a field tech asked for a box of five fuses for an instrument he was having problems with. He came back an hour later asking for another
couple boxes of fuses, because there was something wrong with the ones I had
given him. He tried all five fuses, and every one of them blew when he inserted them.
He was a blonde.

 

[GreenGiant]

Working in retail I always used to love (being sarcastic in saying that) getting the "experts" like someone would come in wanting a TV 1080p, 120Hz, etc etc, but in a 22 inch, and they only wanted it for a DVD player.

I would calmly explain that for DVD's they didn't need any of that, and at that size you would effectively double the price getting a 1080p/120Hz TV that just wasn't worth it... and they would always argue that they wanted the best.

Its so amusing when people just want the bigger numbers

Same thing with camera's, all too often I would get this exact conversation:

Them: "I want this 16MP 3x Zoom camera"

Me: "Ok, can I just ask what you'll be using it for? And will you be printing a lot of large pictures from it?"

Them: "No, I don't really print pictures, I'm just going to put them on facebook, or print 4x6 ones for cards and stuff, just taking pictures of my kids, when they play sports and things"

Me: "Ok, I would recommend this 12MP 10x Zoom camera for slightly less, so you can see them better when you take pictures from across the field, and 4x6 photos will still look great.

Them: "But 16MP is better"

Me: "No, that just means they are bigger, and have more pixels, you can print a full studio quality 4x6 from a 5MP camera, and facebook pictures are less than 2MP after uploading"

Them: "This is too confusing, just give me 16MP camera"


DO YOUR RESEARCH!!! ugh

 

[(*steve*)]

the old style floppy disc

Once, when dealing with a particularly obnoxious software supplier, I was asked to send them a copy of a disk. (It was particularly urgent to get a replacement, and all they could suggest was that I send it to them the fastest way I could)

I photocopied it, and faxed the copy to them.

Dunno what they thought, but they sent a replacement (by courier, not fax!).

 

[shrtrnd]

You might have thought you were being testy, but there might have been some
logic in that *steve*.
If this was a software supplier, they probably didn't know much about software, just
the supply end of things. Sending them the photocopy of the media you were using
may have just done the trick.
I got a fax from a supplier once, that was stamped "Notify me immediately if you do
not receive this FAX'
I think it was a joke, but you never know with suppliers.

 

[timtim]

Once I worked at a customer service company and had an old lady on the telephone. I needed a paper from her, which she should send us via Fax.
Me:"Ok, could you please send me this paper via Fax"
Old Lady:" I will do it, but could you please send it back to me afterwards, i need it in future.

.....and i was like- okay!

 

[jackorocko]

talk about blonde.

http://www.bing.com/videos/watch/vi...ur/1jr6rvk84?src=v5:pause:titleBar^link:uuids

 

[GreenGiant]

talk about blonde.

http://www.bing.com/videos/watch/vi...ur/1jr6rvk84?src=v5:pause:titleBar^link:uuids

That is pretty sad, yet oh so common....

good one jackorocko