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Stuck in "Busy Standby D1" Mode

S

sixtoe

Jan 1, 1970
0
Yesterday afternoon, I had my installer remotely remove three wireless
zones from my Via 30P system and replace an old zone with a new
sensor.

When I got home four or five hours later, I noticed none of the
changes had taken place. I tried powering down the system, waiting a
minute, and powering back up.

I got the typical "Busy D1" message, but it stays on that screen and
won't clear. I don't have the installer code, but I tried pressing "#
and *" as well as "# then 0", but no dice. It's stuck on that screen,
despite giving it 8 hours to clear.

After fiddling with diffferent key combinations, the keypad eventually
seems to lock up (i.e., keypresses no longer beep). I went to another
keypad and tried the same thing, but that keypad eventually locks up
too.

I've powered down the system four times and restarted, with the same
results every time.

It's Saturday morning, and my installer's out of the office until
Monday.

I've seen suggestions on other threads that suggest "bad board." Is it
as simple as that? Did restarting my system fry the panel?

Any thoughts?
 
J

Jim Rojas

Jan 1, 1970
0
Sounds like the download corrupted your board. You will have to replace the
board. You can also send the board in to me, and I can wipe it clean.

Jim Rojas
Technical Manuals Online!
http://www.tech-man.com
 
F

Frank Olson

Jan 1, 1970
0
sixtoe said:
Yesterday afternoon, I had my installer remotely remove three wireless
zones from my Via 30P system and replace an old zone with a new
sensor.

When I got home four or five hours later, I noticed none of the
changes had taken place. I tried powering down the system, waiting a
minute, and powering back up.

I got the typical "Busy D1" message, but it stays on that screen and
won't clear. I don't have the installer code, but I tried pressing "#
and *" as well as "# then 0", but no dice. It's stuck on that screen,
despite giving it 8 hours to clear.

After fiddling with diffferent key combinations, the keypad eventually
seems to lock up (i.e., keypresses no longer beep). I went to another
keypad and tried the same thing, but that keypad eventually locks up
too.

I've powered down the system four times and restarted, with the same
results every time.

It's Saturday morning, and my installer's out of the office until
Monday.

I've seen suggestions on other threads that suggest "bad board." Is it
as simple as that? Did restarting my system fry the panel?

Any thoughts?

Try entering the master code then [1] shortly after power-up.
 
J

John

Jan 1, 1970
0
If the keypad stops responding after a few keystrokes, its probably an
address issue.

Did you address the keypad? Press and hold 1 and 3, then enter 16 for the
first address.

Is there more than 1 kepad? Each keypad needs an individual address 16 thru
31.

Did you power up correctly? Batt first, then A/c


Frank Olson said:
sixtoe said:
Yesterday afternoon, I had my installer remotely remove three wireless
zones from my Via 30P system and replace an old zone with a new
sensor.

When I got home four or five hours later, I noticed none of the
changes had taken place. I tried powering down the system, waiting a
minute, and powering back up.

I got the typical "Busy D1" message, but it stays on that screen and
won't clear. I don't have the installer code, but I tried pressing "#
and *" as well as "# then 0", but no dice. It's stuck on that screen,
despite giving it 8 hours to clear.

After fiddling with diffferent key combinations, the keypad eventually
seems to lock up (i.e., keypresses no longer beep). I went to another
keypad and tried the same thing, but that keypad eventually locks up
too.

I've powered down the system four times and restarted, with the same
results every time.

It's Saturday morning, and my installer's out of the office until
Monday.

I've seen suggestions on other threads that suggest "bad board." Is it
as simple as that? Did restarting my system fry the panel?

Any thoughts?

Try entering the master code then [1] shortly after power-up.
 
S

sixtoe

Jan 1, 1970
0
Try entering the master code then [1] shortly after power-up.

-------

Thanks, Frank. Hmm. I entered my master code then [1], and the keypad
beeped once and the "D1" disappeared from the screen. Now it just
reads "Busy - Standby."

I noticed that the message types across the screen for the first
minute or so after power-up. Then it stays static. I tried entering my
Master Code and [1] again after it stops scrolling, and it beeps with
each keypress. But after I hit the [1], the system no longer beeps for
any other keypresses. Interesting. Same results on my second keypad as
well.

I'll try powering down again and seeing if the D1 returns.

As for Jim's solution of sending my board in to be wiped. Well, that
seems like a last resort right now. Thanks for the advice. I'll keep
it in mind.
 
S

sixtoe

Jan 1, 1970
0
John-

Powered up again, and adressed the keypad using your method.

The address screen came up, with "31" listed as the current number.
Typed "16," and the screen went back to "Busy - Standby" typing
across.

This time, the screen froze midway as it was typing across. Now it
just reads "Busy - S."

That didn't seem to be the problem. Also, since I have the same
problem at both wired keypads, it seems that the problem exists not at
the keypads, but in the box. Though I'm not going to completely rule
the keypads out as a possible problem.




John said:
If the keypad stops responding after a few keystrokes, its probably an
address issue.

Did you address the keypad? Press and hold 1 and 3, then enter 16 for the
first address.

Is there more than 1 kepad? Each keypad needs an individual address 16 thru
31.

Did you power up correctly? Batt first, then A/c


Frank Olson said:
sixtoe said:
Yesterday afternoon, I had my installer remotely remove three wireless
zones from my Via 30P system and replace an old zone with a new
sensor.

When I got home four or five hours later, I noticed none of the
changes had taken place. I tried powering down the system, waiting a
minute, and powering back up.

I got the typical "Busy D1" message, but it stays on that screen and
won't clear. I don't have the installer code, but I tried pressing "#
and *" as well as "# then 0", but no dice. It's stuck on that screen,
despite giving it 8 hours to clear.

After fiddling with diffferent key combinations, the keypad eventually
seems to lock up (i.e., keypresses no longer beep). I went to another
keypad and tried the same thing, but that keypad eventually locks up
too.

I've powered down the system four times and restarted, with the same
results every time.

It's Saturday morning, and my installer's out of the office until
Monday.

I've seen suggestions on other threads that suggest "bad board." Is it
as simple as that? Did restarting my system fry the panel?

Any thoughts?

Try entering the master code then [1] shortly after power-up.
 
S

sixtoe

Jan 1, 1970
0
Also, since this doesn't seem to be the issue, I set it back to 31
where it appeared to be originally.


John said:
If the keypad stops responding after a few keystrokes, its probably an
address issue.

Did you address the keypad? Press and hold 1 and 3, then enter 16 for the
first address.

Is there more than 1 kepad? Each keypad needs an individual address 16 thru
31.

Did you power up correctly? Batt first, then A/c


Frank Olson said:
sixtoe said:
Yesterday afternoon, I had my installer remotely remove three wireless
zones from my Via 30P system and replace an old zone with a new
sensor.

When I got home four or five hours later, I noticed none of the
changes had taken place. I tried powering down the system, waiting a
minute, and powering back up.

I got the typical "Busy D1" message, but it stays on that screen and
won't clear. I don't have the installer code, but I tried pressing "#
and *" as well as "# then 0", but no dice. It's stuck on that screen,
despite giving it 8 hours to clear.

After fiddling with diffferent key combinations, the keypad eventually
seems to lock up (i.e., keypresses no longer beep). I went to another
keypad and tried the same thing, but that keypad eventually locks up
too.

I've powered down the system four times and restarted, with the same
results every time.

It's Saturday morning, and my installer's out of the office until
Monday.

I've seen suggestions on other threads that suggest "bad board." Is it
as simple as that? Did restarting my system fry the panel?

Any thoughts?

Try entering the master code then [1] shortly after power-up.
 
S

sixtoe

Jan 1, 1970
0
I've just noticed that it doesn't matter what keys I press. Once the
keypad freezes, I can only hit six keys. After that, keypresses won't
beep any longer. This was tested on both keypads with the same
results.

Hope this helps. And thanks.


Frank Olson said:
sixtoe said:
Yesterday afternoon, I had my installer remotely remove three wireless
zones from my Via 30P system and replace an old zone with a new
sensor.

When I got home four or five hours later, I noticed none of the
changes had taken place. I tried powering down the system, waiting a
minute, and powering back up.

I got the typical "Busy D1" message, but it stays on that screen and
won't clear. I don't have the installer code, but I tried pressing "#
and *" as well as "# then 0", but no dice. It's stuck on that screen,
despite giving it 8 hours to clear.

After fiddling with diffferent key combinations, the keypad eventually
seems to lock up (i.e., keypresses no longer beep). I went to another
keypad and tried the same thing, but that keypad eventually locks up
too.

I've powered down the system four times and restarted, with the same
results every time.

It's Saturday morning, and my installer's out of the office until
Monday.

I've seen suggestions on other threads that suggest "bad board." Is it
as simple as that? Did restarting my system fry the panel?

Any thoughts?

Try entering the master code then [1] shortly after power-up.
 
G

G. Morgan

Jan 1, 1970
0
On 13 Nov 2004 20:35:30 -0800 "sixtoe"
used 53 lines of text to write in newsgroup: alt.security.alarms
Also, since this doesn't seem to be the issue, I set it back to 31
where it appeared to be originally.

The alarm company might have made a programming error.

http://199.62.9.252/MyWebTech/DocShow.aspx?an=sd&tl=DocSearch&kd=13823466


The keypad is displaying busy-standby E4 or E8
FAQ 13823466
The following will explain what an “E4”, “E8”, or “Receiver Setup
Error” message means and how to correct it.



Hot Topics:

· What do these mean?

· Wireless receiver capacity:

· Do you have more than one receiver in the system?

· Check your zone programming:

· Reset power on the RF receiver:





What do these mean?
These messages indicate that you have programmed more zones into your
control panel than your RF receiver can support.

Specifically, these messages indicate:

§ E4: You have a LOW receiver with too many zones programmed.

§ E8: You have a MEDIUM receiver with too many zones
programmed.

§ Receiver Setup Error: Displays on an alpha-numeric keypad
for either condition.





Wireless receiver capacity:
5881L: 8 zones (5800 series)

5881M: 16 zones (5800 series)

5881H: Limited by panels maximum (5800 series)



4281L: 4 zones (5700 series)

4281M: 8 zones (5700 series)

4281H: Limited by panels maximum (5700 series)





Do you have more than one receiver in the system?
If you have more than one receiver, the system is limited by the
“smaller” of the two.

For example, if you have a 5881L and a 5881H, you are limited by the
5881L receiver.



If you think you have only one receiver, make sure. There may be
another one that you aren’t aware of; for example, a 5881M built into
a keypad (6128RF or 6150RF).





Check your zone programming:
Once you have identified the type of receiver you have and know its
limitations, you must verify that you have not exceeded the
limitations.



If you don’t think you have more zones programmed than allowed, you
must count the system zones. You must count the zones that have
either:

A zone type and input type of RF/UR/BR
A serial number enrolled (even if the zone type is disabled)
If you are unable to determine which zones are enabled through the
keypad, you should use the Compass downloader, or default and
reprogram the panel.





Reset power on the RF receiver:
Occasionally, a power surge may cause a receiver to act like the wrong
size.

This should clear if you reset power on the receiver by unplugging it,
and plugging it back in.
 
M

Mark Leuck

Jan 1, 1970
0
G. Morgan said:
On 13 Nov 2004 20:35:30 -0800 "sixtoe"
used 53 lines of text to write in newsgroup: alt.security.alarms


The alarm company might have made a programming error.

http://199.62.9.252/MyWebTech/DocShow.aspx?an=sd&tl=DocSearch&kd=13823466


The keypad is displaying busy-standby E4 or E8
FAQ 13823466
The following will explain what an "E4", "E8", or "Receiver Setup
Error" message means and how to correct it.

Is it me or does the title of the message say "Busy Standby D1"?

Perhaps other reasons exist to why you want to find another job
 
M

Mark Leuck

Jan 1, 1970
0
sixtoe said:
I've just noticed that it doesn't matter what keys I press. Once the
keypad freezes, I can only hit six keys. After that, keypresses won't
beep any longer. This was tested on both keypads with the same
results.

Hope this helps. And thanks.

More than likely your panel is fried, Ademco keypads will do that with
internal troubles, try removing all powered devices except the keypad and
cycle power
 
G

G. Morgan

Jan 1, 1970
0
alt.security.alarms
Is it me or does the title of the message say "Busy Standby D1"?

Excuuuuuuuuuseeee me. details.. details.. details...
 
J

John

Jan 1, 1970
0
whats the address at the second keypad after power-up?
sixtoe said:
Also, since this doesn't seem to be the issue, I set it back to 31
where it appeared to be originally.


"John" <[email protected]> wrote in message
If the keypad stops responding after a few keystrokes, its probably an
address issue.

Did you address the keypad? Press and hold 1 and 3, then enter 16 for the
first address.

Is there more than 1 kepad? Each keypad needs an individual address 16 thru
31.

Did you power up correctly? Batt first, then A/c


Yesterday afternoon, I had my installer remotely remove three wireless
zones from my Via 30P system and replace an old zone with a new
sensor.

When I got home four or five hours later, I noticed none of the
changes had taken place. I tried powering down the system, waiting a
minute, and powering back up.

I got the typical "Busy D1" message, but it stays on that screen and
won't clear. I don't have the installer code, but I tried pressing "#
and *" as well as "# then 0", but no dice. It's stuck on that screen,
despite giving it 8 hours to clear.

After fiddling with diffferent key combinations, the keypad eventually
seems to lock up (i.e., keypresses no longer beep). I went to another
keypad and tried the same thing, but that keypad eventually locks up
too.

I've powered down the system four times and restarted, with the same
results every time.

It's Saturday morning, and my installer's out of the office until
Monday.

I've seen suggestions on other threads that suggest "bad board." Is it
as simple as that? Did restarting my system fry the panel?

Any thoughts?

Try entering the master code then [1] shortly after power-up.
 
J

Jim Rojas

Jan 1, 1970
0
During downloading, if the process is interfered with, this will cause the
panel to act like that. Sometimes all it takes is a call waiting tone to do
this. The only cure is to wipe the panel clean using my unlocking
procedures. Unfortunately this requires special equipment and cannot be done
in the field.

Jim Rojas
 
M

Mark Leuck

Jan 1, 1970
0
But it seems to me if his installer screwed it up with a download he should
fix it, I have seen those older panels loose sync on a download and
disconnect but never seen it show a D1, usually the tech has to cycle power
to get back into programming then reinitialize and I finish the download.

Wierd thing is when it drops during a download it goes to a 3 rings per
answer and the CSID gets screwed up, thats why I always hate downloading
those older panels
 
S

sixtoe

Jan 1, 1970
0
The address on the second keypad is also 31. As a previous poster
pointed out, all keypads on a VIA 30 system must be set to 31.


John said:
whats the address at the second keypad after power-up?
sixtoe said:
Also, since this doesn't seem to be the issue, I set it back to 31
where it appeared to be originally.


"John" <[email protected]> wrote in message
If the keypad stops responding after a few keystrokes, its probably an
address issue.

Did you address the keypad? Press and hold 1 and 3, then enter 16 for the
first address.

Is there more than 1 kepad? Each keypad needs an individual address 16 thru
31.

Did you power up correctly? Batt first, then A/c


Yesterday afternoon, I had my installer remotely remove three wireless
zones from my Via 30P system and replace an old zone with a new
sensor.

When I got home four or five hours later, I noticed none of the
changes had taken place. I tried powering down the system, waiting a
minute, and powering back up.

I got the typical "Busy D1" message, but it stays on that screen and
won't clear. I don't have the installer code, but I tried pressing "#
and *" as well as "# then 0", but no dice. It's stuck on that screen,
despite giving it 8 hours to clear.

After fiddling with diffferent key combinations, the keypad eventually
seems to lock up (i.e., keypresses no longer beep). I went to another
keypad and tried the same thing, but that keypad eventually locks up
too.

I've powered down the system four times and restarted, with the same
results every time.

It's Saturday morning, and my installer's out of the office until
Monday.

I've seen suggestions on other threads that suggest "bad board." Is it
as simple as that? Did restarting my system fry the panel?

Any thoughts?

Try entering the master code then [1] shortly after power-up.
 
S

sixtoe

Jan 1, 1970
0
OK, Mark. This seems to get me somewhere. I disconnected all devices
except the keypad. I powered up, and got the "Busy - Standby D1"
message. After a minute, the screen cleared, the green light came on,
and the "Ready to arm" message appeared. After another minute "Check
Zone 9" (Tamper Zone, correct?) message appeared with the continuous
fast beeping. I cleared that with my master code.

So what does all this indicate?
 
S

sixtoe

Jan 1, 1970
0
UPDATE

I reconnected each powered device one at a time and tested the system
each time.

Everything worked, except I would still get the "Check 09" message.

When I connected 4219 Expander to the power, however, the keypads
freeze as described before after powering up.

I believe the Expander is attached to two fire zones and one wired
door.

Referring to my original problem, note that I haven't rewired anything
during all this. I just asked to have three zones removed and one
added via remote download from my installer.
 
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