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RE Bigpond news server

F

F Murtz

Jan 1, 1970
0
I have just recieved an email from bigpond giving detailed instructions
on how to connect to bigpond ng so it appears that the stories on its
demise are exagerated. I would post the email but it has an instruction
not to repost.
I still can not recieve it but that is probably a problem between
seamonkey, my modem and bigpond server,I think it needs my password but
I can not figure a way to make it ask for it.
 
A

atec77

Jan 1, 1970
0
I have just recieved an email from bigpond giving detailed instructions
on how to connect to bigpond ng so it appears that the stories on its
demise are exagerated. I would post the email but it has an instruction
not to repost.
I still can not recieve it but that is probably a problem between
seamonkey, my modem and bigpond server,I think it needs my password but
I can not figure a way to make it ask for it.
If you can't ping the server then it doesn't actually exist ?

--









X-No-Archive: Yes
 
F

F Murtz

Jan 1, 1970
0
atec77 said:
If you can't ping the server then it doesn't actually exist ?
It was a detailed email in response to my email to tech dept about
problems with access to NG.
The answer suggests it still exists.
 
W

Wolfgang Wildeblood

Jan 1, 1970
0
It was a detailed email in response to my email to tech dept about
problems with access to NG.
The answer suggests it still exists.

Or, that their tech support are unaware it has been removed. Not
unthinkable.
 
N

Noddy

Jan 1, 1970
0
I have just recieved an email from bigpond giving detailed instructions
on how to connect to bigpond ng so it appears that the stories on its
demise are exagerated. I would post the email but it has an instruction
not to repost.
I still can not recieve it but that is probably a problem between
seamonkey, my modem and bigpond server,I think it needs my password but
I can not figure a way to make it ask for it.

I've had a bigpond account for a couple of years now and until very
recently their new server was working fine. It's not now, and hasn't
been for about a week, so if it's working okay they've either changed
the settings that I've been using for the last couple of years or it's
simply not working.

Knowing Telstra as the thoroughly incompetent organisation that I do, my
money's firmly on the latter.
 
N

Noddy

Jan 1, 1970
0
It was a detailed email in response to my email to tech dept about
problems with access to NG.
The answer suggests it still exists.

I'd be more than a little surprised if the "tech" actually knew what you
were talking about.
 
A

atec77

Jan 1, 1970
0
It was a detailed email in response to my email to tech dept about
problems with access to NG.
The answer suggests it still exists.
a trace to news-server.bigpond.net.au
fails to respond or return a ping from here

--









X-No-Archive: Yes
 
A

Atheist Chaplain

Jan 1, 1970
0
atec77 said:
a trace to news-server.bigpond.net.au
fails to respond or return a ping from here

pinged from here and got

ping statistics for 61.9.134.55:
packets: sent = 4, received = 0, lost = 4 (100% loss)
 
A

atec77

Jan 1, 1970
0
pinged from here and got

ping statistics for 61.9.134.55:
packets: sent = 4, received = 0, lost = 4 (100% loss)
but does it trace or work ?
of course not as you are getting an mx response as the machine still
exists
Now does it work for anyone ?

--









X-No-Archive: Yes
 
F

F Murtz

Jan 1, 1970
0
Parko said:
Yes, I use It as a fall back server if eternal-september goes down. The
OP hasn't configured his newsreader correctly. As I use a proper
newsreader, I would suggest he RTFM and return to the source of his
problem.

Note: news.bigpond.com has always been unreliable as a primary newsserver
with outages frequently lasting for several days.
The source of the problem seems to be, no one can access bigpond news
server any more,If I ping from here it times out.
Others say the same thing
Users everywhere are saying that telstra is stopping the service.
I have been trying for weeks and left an email to bigpond on the subject
and they sent me a detailed email on how to access it.

This sugests to me that the bigpond team seems to think that it is still
working

Here is the email

Thank you for your email dated 17/04/2013 regarding not being to access
BigPond Newsgroup.

Firstly, I realise that there has been a delay in responding to your
enquiry and I would like to extend my apologies.

To isolate the cause of the issue please consider the following process.

1. Check connectivity to the Internet. Double-Click on Internet Explorer
and attempt to display webpages.

- If webpages open very slowly or not at all, it is not just a
Newsgroup fault, but the whole connection.
- If webpages open at normal speed, continue below.

2. Check server settings. Ensure that you are using the correct BigPond
News server settings in their News profile:

- For Broadband, server host name can be "news.bigpond.com" or
"news-server.bigpond.net.au".
- For Dial-Up, server host name is "news.bigpond.com:"

To check News Server Settings for Outlook Express, Windows Mail, Live Mail:

- Open the News profile.

- For Outlook Express:

- Double Click Outlook Express Icon to open mail/news program.
- Click the Tools menu and select Accounts from menu.
- Click the News tab to see available news profiles.
- Click the BigPond news profile and select Properties to check news
settings.

- For Windows Mail (Windows Vista):

- Open Windows Mail from the Start menu.
- Click the Tools menu bar and select Accounts from menu.
- A list of available profiles will appear.
- Click the BigPond news profile and select Properties to check news
settings.

- For Windows Live Mail:

- Open Windows Live Mail from the Start menu.
- Select Newsgroups from the Navigation pane.
- Right click on the News profile (likely to be labelled as
news.bigpond.com) and select Properties.

The News properties area contains four tabs in both Outlook Express and
Windows Mail:

- General.
- Server.
- Connection.
- Advanced.

- General tab: The general tab contains personal information, including
name, organisation, email address and reply to address fields:

- News Account : news.bigpond.com.
- Name: contains the name you wish to appear on posts to newsgroups.
- Organisation: optional.
- Email Address: your email address*.
- Reply Address: optional.
- Include this account: unchecked.

*Note: When anyone posts a message to a newsgroup, they are revealing
their email address to a public forum. Spammers have developed automated
scripts (bots) to search these public forums and collect email addresses
from postings to compile spam lists. It is advisable that users modify
their email address in News group settings e.g. [email protected].

- Server tab: The server tab, as the name suggests, contains the news
server name plus an option to configure login details for access to the
news server if necessary.

- Server name: news.bigpond.com.
- This server requires me to logon: Leave unchecked. The BigPond news
server does not require a username and password to access it.

- Connection tab: Allows you to select the preference for the type of
connection to be used when sending or receiving news group postings.

- Always connect to this account using: Unticked for all broadband
connections or dialup connections where the user will always connect
first before checking newsgroups
- The box should be set to a BigPond dialup connection if the user is
using Dialup and requires an automatic connection when Outlook
Express/Windows Mail is launched. If the box is blank, you will need to
click the box to reveal any available connections and set to a BigPond
Dialup connection.

- Advanced tab: The advanced tab shows the news server port number and
some format settings for posting messages. The default settings should
not need to be changed.

- Server port number: 119 (do not change this number).
- This server requires a secure connection: unchecked.
- Server timeouts: can be extended for dial up users to allow more
time to connect to the news server.
- Break apart messages larger than: unchecked.
- Ignore news sending format and post using: unchecked.

If the settings are correct but the same issue is occurring, remove and
re-create the BigPond news profile.

To Create/ Re-create a News Profile in Outlook Express:

- Launch Outlook Express.
- Click on the Tools menu, then on Accounts
- Click on the News tab at the top of the window
- If there are any existing BigPond entries:
- Click on the Account to highlight it.
- Click on Remove.
- Click Yes when asked to confirm.
Note: If another service provider account is listed do not remove it.
- Click the Add button.
- Select News.
- Type the name that will appear when posting to a newsgroup.
- Select Next.
- Enter Email Address (ie [email protected] or
[email protected]).
- Select Next.
- Type the server name: news.bigpond.com.
Note: Ensure My news server requires me to log on is not ticked.
- Click Next.
- Click Finish.
- Click Close to return to the Outlook Express main screen.
- You will then be prompted to download a list of available
newsgroups. this may take several minutes on a slow connection.

To Create/ Re-create a News Profile in Windows Mail:

- Open Windows Mail if it is not already open.
- Click Tools and then Accounts.
- Click Add.
- Select Newsgroup Account. Click Next.
- Type the name that will appear when posting to a newsgroup and click
Next.
- Enter Email Address (ie [email protected] or
[email protected])and click Next.
- Type the server name: news.bigpond.com.
Note: Ensure My news server requires me to log on is .not ticked.
- Click Next.
- Click Finish.
- Click Close to return to the Windows Mail main screen.
- You will then be prompted to download a list of available newsgroups.
this may take several minutes on a slow connection.

The Newsgroups can now be accessed by clicking on the news.bigpond.com
entry that will appear in the folders column on the left.

If the newsgroup/s you wish to see is/are not available, please reply to
this email with the name/s of the Newsgroup/s to be added to the list
available on the BigPond news server(news.bigpond.com).

4. Check for Firewalls and Antivirus software. Disable it for testing
purposes please ensure you re-enable the software afterwards. If re
enabling the security software stops the connection from working again,
please contact BigPond Premium Support at 1300 087 587 or your
firewall/security software vendor.

Check Newsgroups once more. If the same issue is occurring please
provide the following details for further investigation:

- Error message.
- Name/s of the Newsgroup/s to be added to the list available on the
BigPond news server (news.bigpond.com).
- Preferred contact number.
- Please indicate the date and time when you cannot access it.

If you have any other questions, please visit our Help Centre at
www.bigpond.com/help.

The Help Centre is a handy resource for our members which includes
things such as our Frequently Asked Questions and our new Email
Troubleshooter which has been set up to help you solve all your email
problems.

Thank you for choosing BigPond.

Kind regards,
 
T

Trevor

Jan 1, 1970
0
Noddy said:
I've had a bigpond account for a couple of years now and until very
recently their new server was working fine. It's not now, and hasn't been
for about a week, so if it's working okay they've either changed the
settings that I've been using for the last couple of years or it's simply
not working.

Knowing Telstra as the thoroughly incompetent organisation that I do, my
money's firmly on the latter.


Exactly. They retrenched all the staff who actually had a clue, now they are
nearly as bad as Optus and Vodaphone! :-(

Trevor.
 
J

Jason James

Jan 1, 1970
0
I know a lot of people don't like web-based interfaces, but Google-
groups is handy as a back-up while you sort your ISP probs.

The reality is, if you run Google-chrome web-browser as well, the
Google groups is quite good.

Years ago I had probs with Bigpond and its NG application. The tech
didn't know what they were,..so after consulting with his supervisor
was able to help me.

Just a further note on Google-chrome browser,..it shits on the Windows
IE from a big height,..try it :)

Jason
 
T

Trevor

Jan 1, 1970
0
Dechucka said:
not quite as Vodophone whose coverage is useless. Used to take my wife up
to 2 days to receive SMSs

True, Telstra still have the best coverage, at a price. Unfortunately their
service no longer matches the premium price.

Trevor.
 
T

Trevor

Jan 1, 1970
0
Jason James said:
Just a further note on Google-chrome browser,..it shits on the Windows
IE from a big height

So does Firefox or Opera, without Google tracking.

Trevor.
 
N

Noddy

Jan 1, 1970
0
Exactly. They retrenched all the staff who actually had a clue, now they are
nearly as bad as Optus and Vodaphone! :-(

I've had accounts with all three, and in my experience Telstra is
*easily* the absolute worst in terms of staff knowledge and customer
service, and by a very long way. Their only saving grace is that they
have the best network coverage, which forces you between a rock and a
hard place.

If ever there was a country that needed a *massive* telecommunications
overhaul it's this one.
 
N

Noddy

Jan 1, 1970
0
True, Telstra still have the best coverage, at a price. Unfortunately their
service no longer matches the premium price.

Was there a time when it did?
 
N

Noddy

Jan 1, 1970
0
The source of the problem seems to be, no one can access bigpond news
server any more,If I ping from here it times out.
Others say the same thing
Users everywhere are saying that telstra is stopping the service.

How would anyone *outside* Telstra know that, when Telstra *themselves*
can't give you an answer about it?
I have been trying for weeks and left an email to bigpond on the subject
and they sent me a detailed email on how to access it.

This sugests to me that the bigpond team seems to think that it is still
working

Given my experience with Tesltra over the last couple of years, I would
imagine that if their news server *was* getting the chop the "bigpond
team" would probably be the last to know :)

Honestly I don't know why you're getting so hung up about this as their
server was pretty unreliable even when it *was* working. Just subscribe
to Eternal-September or any of the other reliable news feeds and spend
less of your life worrying.
 
N

Noddy

Jan 1, 1970
0
Just a further note on Google-chrome browser,..it shits on the Windows
IE from a big height,..try it :)

Chrome is okay, but like anything it has it's strengths and weaknesses.
I prefer Firefox myself but the current version of Explorer is quite
good and I'm still forced to use it on occasion to do some things that
Firefox doesn't seem capable of doing.
 
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