Panasonic SC-HT75 dvd player broken

Discussion in 'Electronic Repair' started by Mark Modrall, Dec 10, 2004.

  1. Mark Modrall

    Mark Modrall Guest

    Hi...

    About a year and a half ago, we bought a panasonic SC-HT75 5-disc dvd
    player and for the most part we've been really happy with it. But last
    night, my wife was watching a 2-disc movie; the player finished playing
    the first disc but when it moved to the 2nd, the player flashed up an
    error code of DVD H01 and wouldn't load the disk.

    Since then, the player won't load a disk from any slot. You put in a
    disc, it whirs 4 times (sounding like a faint descending whistle),
    flashes up DVD H01 and then NO DISC. Does the same with all discs no
    matter what.

    Powering down and back up doesn't fix it.

    I looked on the panasonic site and in the manual, but haven't found
    what the error codes mean. Is the unit totally hosed? Is it worth
    trying to repair? It would be a shame to have to replace it after only
    a year and a half. It was also hard to find a multi-disc player that
    fit in the stereo cabinet that we have.

    I appreciate any advice.

    Thanks
    -mark
     
    Mark Modrall, Dec 10, 2004
    #1
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  2. I would suggest getting in touch with Panasonic Customer service. The
    original parts warranty is probably one year, but it's not reasonable that
    an expensive part like the laser pickup (the likely culprit here) should go
    out so soon. Make your case, get a file or reference number, and get it to
    an authorized servicer. With luck you'll only pay the labor charges.

    Manufacturers I deal with, including Onkyo, Sony, Pioneer, and Yamaha all
    have procedures to deal with situations like this.

    Mark Z.
     
    Mark D. Zacharias, Dec 10, 2004
    #2
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  3. Mark Modrall

    Mark Modrall Guest

    Hi...

    Thanks for the advice. I called Panasonic support today. They have
    a "get an estimate" fix line; when I finally got put in touch with
    someone I gave her the model number and her immediate response was
    "It'll be $200 to fix". I said "I haven't told you what's wrong with it
    yet" and her response was "for that model, it will be $200 to fix". I
    told her that it would be less expensive to buy a new one, and she said
    "suit yourself." I said it didn't reflect well on her company that I
    have to throw out the unit after a year and a half, and she said "have a
    nice day".

    I called the service rep she recommended, and he at least asked what
    the error code was. He also thought that the error code was likely to
    be an expensive part but without looking at it he couldn't be more
    precise. And without a $25 evaluation fee he couldn't be more precise.

    So it sounds like Panasonic doesn't give a rats ass how it looks and
    it will be cheaper to buy a new unit than have the old one fixed. Not a
    recommendation for Panasonic, certainly.

    Thanks
    -mark
     
    Mark Modrall, Dec 14, 2004
    #3
  4. Mark Modrall

    Greg M Guest

    They are probably more anoyed at you for not throwing out a disposable
    piece of eletronics. They are not much different from most manufacturers.
    Sad to say but the way of the future. Only the good stuff gets repaired.
    spend a few thousand on a home theatre system and maybe the parts will be
    avail. spend less than a thousand and we poor people are wasting their
    time.

    Greg M
     
    Greg M, Dec 14, 2004
    #4
  5. Mark Modrall

    James Sweet Guest

    No it doesn't look good at all, but they're certainly not alone. I suspect
    any company you call about a consumer DVD player will act similarly
    unfortunatly.
     
    James Sweet, Dec 14, 2004
    #5
  6. : Thanks for the advice. I called Panasonic support today. They have
    : a "get an estimate" fix line; when I finally got put in touch with
    : someone I gave her the model number and her immediate response was
    : "It'll be $200 to fix". I said "I haven't told you what's wrong with it
    : yet" and her response was "for that model, it will be $200 to fix". I
    : told her that it would be less expensive to buy a new one, and she said
    : "suit yourself." I said it didn't reflect well on her company that I
    : have to throw out the unit after a year and a half, and she said "have a
    : nice day".

    They just want you to buy a new one.

    We had a managed 24 port ethernet switch made by 3Com. We paid around $800
    for it from a local retailer. It broke. Called 3Com for a repair estimate,
    they wanted $1300 for an outright exchange (we needed to send it back).

    Same switch, slightly better model (web interface for config) was still $799
    from the local retailer.

    Just doesn't make sense, $1300 for a referb?

    Probably some logic on sales count, repairs don't to the bottom line.

    -bruce
     
    Bruce Esquibel, Dec 14, 2004
    #6
  7. Mark Modrall

    NSM Guest

    | They just want you to buy a new one.
    |
    | We had a managed 24 port ethernet switch made by 3Com. We paid around $800
    | for it from a local retailer. It broke. Called 3Com for a repair estimate,
    | they wanted $1300 for an outright exchange (we needed to send it back).
    |
    | Same switch, slightly better model (web interface for config) was still
    $799
    | from the local retailer.
    |
    | Just doesn't make sense, $1300 for a referb?
    |
    | Probably some logic on sales count, repairs don't to the bottom line.

    SMC routers may be crap but at least their warranty seems to be better.

    N
     
    NSM, Dec 14, 2004
    #7
  8. Mark Modrall

    tkbailey Guest

    Okay, so I had this same problem today....and fyi, if you don't hav
    anything helpful to say in a forum, you should just no
    respond....anyway....

    I returned home to find that my brother had helped himself to my DV
    player, the same Panasonic one everyone is complaining about. M
    player just kept shutting off after I started it.

    I finally got aggravated and just pushed the eject button (which didn'
    respond). So I got more aggravated and just pushed the eject button an
    physically pulled the tray out. At that point I spun the turntabl
    inside a bit. When I loaded it back it I then tried switching disks.
    It loaded a new disk and started making a whirring sound (if you'v
    ever heard the sound of a laser clanging on the bottom of a DVD - tha
    is the sound I heard). So I tried switching disks again. It turns ou
    that one disk somehow got on top of the other. I don't know if this i
    a design defect of the DVD player or whether my brother is just stupid
    Either way, I took out one of the disks and it worked.

    My recommendation - for all of you who have this problem - if you
    device is not under some kind of warranty - pull the tray ou
    physically after you push the eject button. Don't let that DVD playe
    give you an sass! Take all of the disks out of the tray. Press th
    eject button so that the tray goes back into the unit and try switchin
    disks. This should unload any disk that you have in the actual reade
    of the DVD player. Once this is done, unload the rest of your disk
    and start life over again.

    It worked for me after like 5 minutes of fiddling with it. Who knows
    might save you a few hundred bucks from buying a new one (and a fe
    years in prison for killing the relatives that messed up you
    machine).

    Hope this helps some poor soul who doesn't want to blow money on a ne
    DVD system
     
    tkbailey, Jan 28, 2006
    #8
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