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5010 Communication Problems

S

shady

Jan 1, 1970
0
I had a 5010 go a little crazy today. Actually I guess it's been like this
for a couple days, ever since a power outage (fried the board, maybe?).

The monitoring station called and asked the customer to try to send
signals... didn't work. So they gave us a call, I went down and sent
signals... again... no luck. Tried again, listening in on it this time, and
it sounded like it was a one way conversation... a few beeps here and there,
but not quite the usual sounds you'd here from it. Only trouble is FTC.

Called the monitoring station back and apparently they're getting signals,
but the signals aren't going to the account properly, aren't being defined
and are only tracked down by the phone number they were sent from.

The only suggestion they had was to remove the receiver number and account
number and reprogram that. Did that and, of course, no luck.

So now it looks like I'll be there on Saturday changing the panel, hopefully
not messing up my long weekend too much. It's not a big deal to change, not
many zones, re-programming takes 2 or 3 minutes, testing will be quick, but
still.

So in the meantime, I thought I'd post this and see if anyone has any other
suggestions before I replace the board.
 
N

Norm Mugford

Jan 1, 1970
0
Try powering down the system (including disconnect of the
battery). That may correct your problem.
5010's need to be restarted sometimes after a power
glitch.

Norm
 
C

Crash Gordon

Jan 1, 1970
0
I'd try defaulting the programming and reprogramming too if pw dn pw up
didnt reset it before replacing the board.

Replacing the board in any event shouldnt take too long either.


| Try powering down the system (including disconnect of the
| battery). That may correct your problem.
| 5010's need to be restarted sometimes after a power
| glitch.
|
| Norm
|
|
| > I had a 5010 go a little crazy today. Actually I guess it's been like
| this
| > for a couple days, ever since a power outage (fried the board, maybe?).
| >
| > The monitoring station called and asked the customer to try to send
| > signals... didn't work. So they gave us a call, I went down and sent
| > signals... again... no luck. Tried again, listening in on it this time,
| and
| > it sounded like it was a one way conversation... a few beeps here and
| there,
| > but not quite the usual sounds you'd here from it. Only trouble is FTC.
| >
| > Called the monitoring station back and apparently they're getting
signals,
| > but the signals aren't going to the account properly, aren't being
defined
| > and are only tracked down by the phone number they were sent from.
| >
| > The only suggestion they had was to remove the receiver number and
account
| > number and reprogram that. Did that and, of course, no luck.
| >
| > So now it looks like I'll be there on Saturday changing the panel,
| hopefully
| > not messing up my long weekend too much. It's not a big deal to change,
| not
| > many zones, re-programming takes 2 or 3 minutes, testing will be quick,
| but
| > still.
| >
| > So in the meantime, I thought I'd post this and see if anyone has any
| other
| > suggestions before I replace the board.
| >
| >
|
|
|
 
R

R.H.Campbell

Jan 1, 1970
0
Just a suggestion ! You might default the panel, reprogram and try again to
see it it reacts differently before you go to the trouble of physically
changing the board (but I also assume you've thought of this). I've had a
lot of DSC boards go "flaky" in one way or another, and sometimes (but not
always), doing the above solves the problem.

But I've changed as many boards out as well because a lot of these kinds of
problems will re-occur in spite of your best efforts. Why should we waste
our time because of dubious electronics from the manufacturer....

(damn, I'm in a snotty mood this morning.....)

RHC
 
A

Armond Perretta

Jan 1, 1970
0
R.H.Campbell said:
... I've changed as many boards out as well because a lot of these
kinds of problems will re-occur in spite of your best efforts. Why
should we waste our time because of dubious electronics from the
manufacturer....

Is there _one_ manufacturer who seems better (or worse) in this respect
(DSC, Ademco, etc.). Also, do manufacturers actually _make_ their own
boards, or (like laptops) in there some clandestine factory somewhere in
China putting boards together and applying various labels?
 
F

Frank Olson

Jan 1, 1970
0
Armond Perretta said:
Is there _one_ manufacturer who seems better (or worse) in this respect
(DSC, Ademco, etc.). Also, do manufacturers actually _make_ their own
boards, or (like laptops) in there some clandestine factory somewhere in
China putting boards together and applying various labels?


Most North American manufacturers stand behind the stuff they sell. And
most of the product they sell is "assembled" in either Mexico, the US, or
Canada. DSC used to be made entirely *in Canada* (except the chips of
course). I took a tour of their factory a few years ago (before Tyco bought
'em)... Really impressive.
 
R

R.H.Campbell

Jan 1, 1970
0
I can't speak about Ademco, because I know nothing about them. Both DSC and
Paradox are actually produced in factories in Mississauga and Montreal
respectively (I've been through both factories).

I've had far better luck with Paradox panels, but that's just me; others
might tell you the opposite. I do feel Paradox wireless is far better than
DSC wireless though, and I also feel personally their panels are more solid
over the longer term. They did have a bad run of early model panels that
prejudiced a lot of dealers against them from the get go, and we ARE an
unforgiving lot. ADT don't handle Paradox because they are reputed to have
tried to buy the company, and they wouldn't sell, so their opinion could be
as much politics than anything else. But in fairness, for a large company to
take on another line of panels represents a major cost in stocking,
training, parts etc, so their decision to not use Paradox could also just be
a simple business decision.

Unfortunately, one person's opinion on a line of panels doesn't mean much;
there will be a thousand others that will tell you the opposite.

RHC
 
R

Robert Skinner

Jan 1, 1970
0
I understand that it is simply a business decision Robert. I had the same
question about why Voxcom does not use Paradox. Basically, they use three
manufacturers now, Paradox would be a fourth. They have full time 24 tech
support that have all be trained on the three, adding another one is a big
deal for training purposes. Not to mention the support they already recieve
from those three, free training, materials etc.

When I was with ADT I asked a senior service tech about Paradox and was
told, why use a rip off when we already use the original. Some bias there
for sure.
 
R

R.H.Campbell

Jan 1, 1970
0
Yes, for the same reason I don't use any other makes than Paradox and DSC.
Ademco takeovers I either change out or more often refer them to some other
dealer that handles that product. As for ADT, that would certainly seem to
indicate at least some sort of bias for sure. A "ripoff" Paradox is not by
any stretch of the imagination.

BTW, I had a Voxcom dealer bring me a couple of boards for unlocking. He was
driving down from Sudbury to a Voxcom convention here in town, and delivered
them to me in person. I asked him if he knew you, but he didn't....Badge
Security, a gentleman by the name of Mike Badger, in Hanmer, Ontario. I
thought he might because all you guys seem to know each other like a
family......

RHC
 
R

Robert Skinner

Jan 1, 1970
0
Ouch, I do know him, we met at last years conference.
 
R

Robert Skinner

Jan 1, 1970
0
I said "ouch", I was insulted that he did not remember me.
 
M

Mark Leuck

Jan 1, 1970
0
Armond Perretta said:
Is there _one_ manufacturer who seems better (or worse) in this respect
(DSC, Ademco, etc.). Also, do manufacturers actually _make_ their own
boards, or (like laptops) in there some clandestine factory somewhere in
China putting boards together and applying various labels?

the manufacturers do make their own boards....usually in Mexico
 
M

Mark Leuck

Jan 1, 1970
0
R.H.Campbell said:
I can't speak about Ademco, because I know nothing about them. Both DSC and
Paradox are actually produced in factories in Mississauga and Montreal
respectively (I've been through both factories).

Ademco moved production to Mexico a few years ago

GE also produces in Mexico although they still have some production in
Oregon, Minnesota and Gladewater TX

Napco is Dominican Republic

Moose is Atlantis

(Jack Stevens might get that last one)
 
M

Mark Leuck

Jan 1, 1970
0
Robert Skinner said:
I understand that it is simply a business decision Robert. I had the same
question about why Voxcom does not use Paradox. Basically, they use three
manufacturers now, Paradox would be a fourth. They have full time 24 tech
support that have all be trained on the three, adding another one is a big
deal for training purposes. Not to mention the support they already recieve
from those three, free training, materials etc.

Agreed, I can't tell you what a pain it is to do tech support on dozens of
individual panels from 10 to 12 manufacturers. To me Paradox is okay but I'd
rather not use them only because we already do Ademco and ITI
 
A

alarman

Jan 1, 1970
0
Mark Leuck said:
Ademco moved production to Mexico a few years ago

GE also produces in Mexico although they still have some production in
Oregon, Minnesota and Gladewater TX

Napco is Dominican Republic

Moose is Atlantis

(Jack Stevens might get that last one)

:)
js
 
F

Frank Olson

Jan 1, 1970
0
Mark Leuck said:
BTW nice to see you back Robert


Yeah, ditto... As you can see, nuthin' much has changed. Watch the dust
bunnies in the corners though... I think a couple of them may have teeth.
 
S

shady

Jan 1, 1970
0
I'd try defaulting the programming and reprogramming too if pw dn pw up
didnt reset it before replacing the board.

Replacing the board in any event shouldnt take too long either.

Power down/up didn't help. I haven't tried defaulting yet as I want to try
logging in and getting the codes before I either default or replace the
board.

It would be nice to be able to get the codes in binary right off the keypad,
just like the master code is already done. (any lurkers from DSC paying
attention?)

Thanks for the advice guys.
 
M

Mark Leuck

Jan 1, 1970
0
shady said:
It would be nice to be able to get the codes in binary right off the keypad,
just like the master code is already done. (any lurkers from DSC paying
attention?)

Thanks for the advice guys.

Wouldn't be too secure if you could do that
 
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