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Why do I not get e-mails about replies to threads I am involved in here?

Discussion in 'Announcements, Suggestions & Feedback' started by Audioguru, Aug 27, 2020.

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  1. Audioguru

    Audioguru

    2,925
    654
    Sep 24, 2016
    My e-mail address is correct in my settings.
     
  2. bertus

    bertus Moderator

    999
    371
    Nov 8, 2019
    Hello,

    Do you have the notifications ticked on the preferences page:

    Optios_notifications.png

    I have them off, as I don't want to have any notifications.

    Bertus
     
    davenn likes this.
  3. Audioguru

    Audioguru

    2,925
    654
    Sep 24, 2016
    I have the notifications ticked but I do not get e-mails about any replies to threads I watch. I was not notified about your reply.
    Here is a copy of my preferences:
     

    Attached Files:

  4. bertus

    bertus Moderator

    999
    371
    Nov 8, 2019
    Hello,

    Are the mails not in the spambox?
    If not,then it is perhaps time for @eerob to have a look at the email system.

    Bertus
     
  5. Audioguru

    Audioguru

    2,925
    654
    Sep 24, 2016
    I notified eerob but got no reply.
    Bertrus, my Spambox has email notifications of your replies here but not from eerob and not from anybody else.
    I get no email notifications of any threads I am active on here.
     
  6. bertus

    bertus Moderator

    999
    371
    Nov 8, 2019
    Hello,

    I have started a conversation with eerob and pointed him to this thread.
    If some emails get stuck in the spambox, add the wanted adresses to the address book of the email program.

    Bertus
     
  7. eerob

    eerob Administrator

    13
    18
    Oct 15, 2018
    Hi,

    I can confirm on my end the email is being Sent - Could it just be hitting a "Promotions" tab in Gmail ? Or Spam?
     

    Attached Files:

    Last edited: Sep 12, 2020
    bertus likes this.
  8. Audioguru

    Audioguru

    2,925
    654
    Sep 24, 2016
    Yes, email notifications from this site are recently going into my SPAM folder. It does not happen on any other forum.
    Can I fix it (it is Gmail)?
     
  9. eerob

    eerob Administrator

    13
    18
    Oct 15, 2018
    I would make sure to "train" Gmail by clicking the "Not Spam" button on each of the emails.
    You can also set-up a filter to make sure emails from `[email protected]` are not sent to spam.

    Open one of the emails from electronicspoint--
    upload_2020-9-11_21-22-41.png
    upload_2020-9-11_21-21-21.png

    I will see if I can do anything on my end to try to have them not sent to Spam
     
    davenn and bertus like this.
  10. Audioguru

    Audioguru

    2,925
    654
    Sep 24, 2016
    Thank-you.
    All email notifications from this site were in my SPAM folder but none from other forums. I clicked on "not junk" for each of many of the emails in the SPAM folder and hopefully future emails from here will not become SPAM.
     
    davenn likes this.
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