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Where to look for inexpensive monitoring?

Discussion in 'Security Alarms' started by Bill, Jul 6, 2003.

  1. Bill

    Bill Guest

    Any suggestions (I'm sure there will be) for inexpensive (less than the
    $25/mo my local alarm guy wants) monitoring?

    Seems like I should be able to find monitoring for around $10/mo, no?

    Scott
     
  2. Jim Rojas

    Jim Rojas Guest

    Many of my customers are DIY'er, just looking for a good deal on monitoring.
    They are all well aware that I offer monitoring, not in home service. I do
    help them over the phone with programming issues, and troubleshooting, but
    they understand that they are 100% responsible for maintaining and testing
    their equipment.

    I offer the following monitoring services:

    $12.50 per month, monthly billing
    $10.00 per month, quarterly billing
    $8.95 per month, annual billing.
    $2.50 additional per month for equipment maintenance & replacement.

    In the past 2 years, I have receive very little service problems with these
    type of customers. The phone calls I get are usually code changes &
    equipment addons.

    Jim Rojas

     
  3. Bossman

    Bossman Guest

    I second all the above. A handful of my customers over the years have
    thought my monitoring rate was too high (most were at $19.95) and
    instead opted for the $9.95 another notorius company usually offers.
    With one or two exceptions, they all came back with their tails
    between their legs after they collected a pocketful of false alarm
    fines, or when they couldn't get their system serviced, codes changed,
    questions answered etc. I charged every one of them a full service
    call to come out, default the system, and fully reprogram it. I also
    charged for any repairs that needed to be done at the time. While they
    were all miffed that they had been taken in by the worthless company
    offering the $9.95 rate, few complained when I did the work and
    reactivated them at their old rate. Without exception, they wished
    they had never tried the cheap route. Lower rates are better, but
    their is definitely a point of no return, and in my opinion, $10.00 a
    month is definitely around the bend.

    You may save a few (very few) dollars per month if you go after cheap
    monitoring, but you will most likely end up paying more for your
    security over the years than if you contract a professional such as
    the one Jim decribes above.

    Bossman
     
  4. Marc

    Marc Guest

    I recently lost about 10 customers to some internet company that offers i
    think $10 or so a month, i told the people they woudnt get service, but the
    internet company said they would. One guy had a moose z1100 and they got him
    to change the info in the programming over the phone, and i he told me this
    cuz i was curious. He said his keypad ended up dying and they said they
    would not replace the system, but they would give him a new keypad for $295.
    Luckily for this guy the internet company had no contract with him and he
    ended up comming back to. Before he left, i was charging him $19.95 and when
    he came back i charged him $29.95 because he needed a new system. I also
    charged him for 1 hour labor and the parts. I warned him of this before, but
    hey , most end users seem to care more about immedicate savings than real
    savings.

     
  5. Jim Rojas

    Jim Rojas Guest

    Yes, for $2.50 per month, I will mail the customer any replacement parts
    they need at no charge, except for batteries.

    Jim Rojas
     
  6. Jim Rojas

    Jim Rojas Guest

    Most of these systems are newer Ademco Lynx, Paradox, Powermax, Simon 2,
    etc, which people buy from an online store. I keep track of all signals, and
    I receive daily reports from my CS. If an account ever does become a
    problem, I will take the proper steps to either correct the problem with the
    customer, or place the account in "log only" status until which time the
    system is back in working order. To this day, this has never occurred. Most
    false alarms are from customers who recently changed their code, and can't
    remember what heck it is...I do program all system with dial delay and/or
    cancel code. This keeps the false alarms down significantly.

    Jim Rojas
     
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