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What's a reasonable home service surcharge?

Discussion in 'Electronic Repair' started by davexnet02, Aug 25, 2004.

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  1. davexnet02

    davexnet02 Guest

    Hello,
    called Sony, they told me it's a flat $86 travel/diagnosis
    fee to come to the house and look at my 1992 TV, whether I
    decide to actually fix it or not. Also the case that the
    TV may need a part but they can no longer obtain because
    of the age.

    Called up one of the Sony service centers in my area,
    and their price is $45 for same.

    The guy from the service center asked me whether the tube was
    still good, in response to my query as to whether repairing
    the set made sense.

    One things about this Sony 27inch XBR. It runs very cool.
    Even after being on for hours, there is almost no heat
    at the grill on the back. Perhaps that's why the tube has
    lasted.

    Dave
     
  2. Ross Herbert

    Ross Herbert Guest

    On Wed, 25 Aug 2004 02:55:20 GMT, davexnet02

    |Hello,
    |called Sony, they told me it's a flat $86 travel/diagnosis
    |fee to come to the house and look at my 1992 TV, whether I
    |decide to actually fix it or not. Also the case that the
    |TV may need a part but they can no longer obtain because
    |of the age.
    |
    |Called up one of the Sony service centers in my area,
    |and their price is $45 for same.
    |
    |The guy from the service center asked me whether the tube was
    |still good, in response to my query as to whether repairing
    |the set made sense.
    |
    |One things about this Sony 27inch XBR. It runs very cool.
    |Even after being on for hours, there is almost no heat
    |at the grill on the back. Perhaps that's why the tube has
    |lasted.
    |
    |Dave


    It may depend upon where your serviceman is located relative to where
    the TV set is. Ask yourself "how long would it take for someone to
    drive from there to the TV, have a look at it, and then drive back?
    Then at a going rate of say $40 per hr, calculate what it would cost
    in time alone plus vehicle running expenses, let alone using any
    technical expertise or actually repairing anything. Unless you have
    developed a close relationship with a repairer (ie, given him much
    repair work over a period of years) I can't see anyone providing this
    service for less than $80. There is no chance that a Sony service
    center would consider reducing this fee but a private repairer whom
    you have cultivated over time probably would discount the service.

    If you are a professional or qualified technical person working for
    yourself or an employer, what would you charge if it were your
    services being called upon in a similar visiting situation? And this
    doesn't include people who work on commission only.

    Time is money, and if a service tech spent his whole day just driving
    out to clients to give an opinion and didn't cover the wages plus
    overheads plus profit margin he would soon go out of business.

    Ross H
     
  3. Jerry G.

    Jerry G. Guest

    This fee is reasonable, especially for the authorized factory service rep.
    You must consider the tech's time, traveling expenses, cost of the tools and
    equipment, his education to do this type of work, the cost of operation, and
    etc. Some of the independent service shops may charge a little less for a
    service call. His fee to do a service call also may be depended on his
    distance to your location from his.

    Many of the independent service shops may not be able to service every type
    of fault in the set, without contracting it back out to the factory service
    rep. When they do this, they add their cost on to the service to you.

    Since your set is a 1992 model, most of the dedicated parts will no longer
    be available. Also considering the age of the set, it is very possible that
    the CRT (tube) is defective. Nothing should be ruled out. The temperature
    out the back of the TV set is not relative to the lifespan of a CRT. Any
    electronic component can stop working at any time without notice. Having the
    set run cooler would be better overall for any of the components inside the
    set.


    --

    Jerry G.
    ==========================


    Hello,
    called Sony, they told me it's a flat $86 travel/diagnosis
    fee to come to the house and look at my 1992 TV, whether I
    decide to actually fix it or not. Also the case that the
    TV may need a part but they can no longer obtain because
    of the age.

    Called up one of the Sony service centers in my area,
    and their price is $45 for same.

    The guy from the service center asked me whether the tube was
    still good, in response to my query as to whether repairing
    the set made sense.

    One things about this Sony 27inch XBR. It runs very cool.
    Even after being on for hours, there is almost no heat
    at the grill on the back. Perhaps that's why the tube has
    lasted.

    Dave
     
  4. Art

    Art Guest

    Corporately our service drive-up charge is $99.00 if the call is next door
    or 100 miles away. This includes showing up at a reasonable time of day,
    diagnosing the set, and giving the customer a written estimate.
    This does not cover actual labour or parts cost, nor other expenses such as
    toll roads, ferry crossing charges, or bridge fees. This service fee is not
    negotiable and does not apply to the service labour costs that actually is
    needed to repair the equipment.
    Regarding labour charges: it is corporate dictated on a per job, trouble
    level basis. Depending on the size of the product being serviced and the
    complexity of the repairs.
    Corporately we do sell service contracts that are quite inclusive even
    covering crt burns [one time only], lightning damage, etc. the only thing
    the S/C does not cover is obvious physical damage or fluid spillage damages.
    Personally IMHO, the fees quoted to you are quite reasonable, it is your
    decision if your $$$ are well spent on a 14 year set or should be applied to
    newer technologies. Cheers
     
  5. davexnet02

    davexnet02 Guest

    Gentlemen,
    thanks for your considered responses.
    I didn't mean to imply the quote's were exorbitant;
    I was more surprised at the spread and the difference
    it made in how the service was arranged.


    Sony quoted me $86 if they arranged the service and
    got one of the authorized dealers in my area to come to me.
    (They gave me the names and phone numbers)

    However, they admitted that if I called them myself,
    I might get a different rate - and of course they
    were right, that's how I got the $45 quote.

    Although the TV is quite old, it still has (had?) excellent
    picture and sound, which is why I'm considering
    the repair.

    When I purchased it, way back when, it came with a
    pair of cordless headphones. I hadn't seen them for about
    10 years when I stumbled upon them about a month ago.
    I tested them out with fresh batteries, and although they
    worked, the volume they put out was barely audible.
    In hindsight perhaps this is the root of the problem.
    That TV circuit probably hadn't been exercised in all those
    years, now it seems related to the fault, because I noticed
    that if I press the headphone button on the RC, the Tv
    turns itself off immediately.
    Cheers,
    Dave
     
  6. mo

    mo Guest


    How much if the customer drops it off and picks it up?
    Diagnosis and estimate only.
     
  7. Art

    Art Guest

    $45.00
     
  8. Sony has tried to implement a new system where THEY schedule the service
    call for their independent servicers. Most have laughed at them for trying
    such a ridiculous idea and many have likely upped their rates to cover the
    hassle of having to be committed to service calls scheduled by another
    company.

    As a self servicing dealer, we simply ignored the program, since for
    warranty work we only service what we sell for Sony anyway and our customers
    are instructed to call us, not the manufacturer.

    There are wide variations in service call rates. We charge $50 for a
    service trip then P & L are additional. Sears, I am told, charges $96 in
    our market. Another local servicer charges $39.95. Another charges $75/hr
    for travel time.

    Leonard
     
  9. What corp?

    Leonard

     
  10. Art

    Art Guest

    C/C out of Richmond, Virginia and nation wide.
     
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