A canvas tool/tote bag from SEARS, A large cardboard carton (Logo states a
ream of printer paper was in it at one time), and a 5 year old company
supplied E-150 with well over a centruy on the clock.
Work area is where the product is located, hard wood floors, cement
basement, deep plush carpet, or any conbination of the above. The company
(C/C) believes in 'ensitu' service for the end consumer; i.e. no local
service facilities with stationary work benches, equipment carts, or even
parts bays.
The vehicle has a meodorce assortment of replacment parts and generic
components. Supplied items include a 2.5 year old laptop with a 40gig hd
that houses our communications, VPN, Part Handling, Scheduling, and Service
Literature. Needless to say, many times the first call is diagnostics and
triosh only. After diagnostics, parts are ordered with a necessary 4-6 day
wait for them to be delivered, then to have the call rescheduled.
Dispatch is located 1100 miles away in another time zone, ocassionally there
is a language or scheduling problem that arises, especially when the
dispatched technician finds out, upon arrival, the product is in a location
or mounted in a way that it can not be accessed.
Technicians must procure their own service related tools, however meters,
scopes, generators, etc are company supplied.
There are days one longs for a stationary work bench with all the ammenities
but then reality sets in. We would miss the dog doo in the front yard, the
dead mouse smashed under the DLP Stand, and of course the scurrying of all
the nice little critters towards your tool pouch when they are exposed to
daylight once the back panel has been removed. Then to graciously exit the
facility without insulting the customer because of the conditions thay
aparently care to live in.
Cheers BTW currently over 4 decades playin with teles in many many
differing configurations and conditions. Quit? no, just adjust the
horizontal hold and turn out the lights. A/J
