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Warning - LG Electronics - No Aftersales Service

P

Paul

Jan 1, 1970
0
A warning to people who like me are attracted by LG's electronics
products and pretty aggressive prices. Everything is fine if the
product works, HOWEVER, be warned that should the product fail, you
may have significant problems getting it satisfactorily repaired.

I recently bought an extremely expensive LG LCD Rear Projection TV.
This was a great product, but it had a samll fault with the screen
since new. After contacting LG, they said I had to go through the
repair agents, fair enough. I rang them. After making me take half
days off work on three occasions, the told me they would have to take
the TV away.

They could not tell me how long they would have it. They would not
ring LG and ask if the part was in stock. I rang LG customer service.
Wow, was a frustrating experience. They really weren't interested at
all. I explained politely that I was going to have the TV at the
service agent and could they deliver the part (or at least reserve it)
so the TV would be out of action for the least possible time. They
said no.

I tried to escalate to the service manager. What a joke. I left about
10 messages over three weeks. No return call. I think located the
Managing Directors name and sent a fax saying nobody was responding
and I wanted to speak to the Managing Director and wanted a
replacement unit. I then received a call from the service manager
saying she'd been very busy blah blah.

Long story, but : She promised the TV would be returned within 3 days.
I aggreed to have the TV taken away. We waited three weeks. Nobody
returned calls. Unbelievable.

After it was returned, the picture quality was crap, the progressive
scan no longer works, and I suspect (no proof yet) that they've put in
an inferior LCD unit because the TV doesn't seem to display high
resolution images as well as before.

I have tried now on two occasions to contact the Managing Directors
office. They completely ignore me. If you are motivated to attempt to
speak to the MD of a company, then almost every reasonable company
will pass it onto somebody reasonable. Even Citibank (the worst bank
in Australia) will get a 'Complaints Officer' to review.

Basically, I now have a $9,000 TV that's useless. Can't get it
repaired, nobody from LG responds.


Bottom line ... If you are buying anything more than an LG toaster, be
aware that if it breaks down, you almost certainly will have little
chance getting a resolution unless it's a simple problem to fix.

This contrasts with other dealers. I have had problems with both Sony
and Philips products in the past. The difference is, if you request
the problem be escalated, Sony and Philips will DEAL with your
problem. Both of these companies went out of their way in attempting
to solve complex (and expensive) problems.

Cheers,
Paul
 
A

atec

Jan 1, 1970
0
You may have been misinformed , if its warranty return for repair to
the place of purchase
 
R

Rudolf Ladyzhenskii

Jan 1, 1970
0
Hi,

I am a technician and find LG to be quite helpful in obtaining parts.
LG as other companies subcontract the warranty repairs to local business and
not all of them are equally good.

Where are you? May be someone can suggest a good LG authorised place near
you.

Rudolf
 
P

PeteZ

Jan 1, 1970
0
I like (and appreciate) this info - it will help me decide on the brand of
my next purchase on this type of gear.

Your story is truly unbelieveable ! Call a radio / TV station - they'd be
interested in hearing from you.

Just when I thought LG was OK, you might have saved me a load of dosh - I'll
avoid them like the plague.

many thanks,

- peteZ
 
A

Anthony Horan

Jan 1, 1970
0
Basically, I now have a $9,000 TV that's useless. Can't get it
repaired, nobody from LG responds.

Have you tried posting your experience with this to www.notgoodenough.org?
They might be able to wrestle some answers out of LG for you :)


- Anthony
 
C

C

Jan 1, 1970
0
Anthony Horan said:
Have you tried posting your experience with this to www.notgoodenough.org?
They might be able to wrestle some answers out of LG for you :)


- Anthony
Only if LG haven't paid their premium. If they have, then you should not
expect an impartial investigation.
C
 
A

atec

Jan 1, 1970
0
Considering my experience is quite the opposite , and notgoodenough is a
pay for not review site its worthless.
 
M

ML

Jan 1, 1970
0
I had a completely opposite experience. Sounds partially your fault.
 
T

ttt

Jan 1, 1970
0
I like (and appreciate) this info - it will help me decide on the brand of
my next purchase on this type of gear.

What a crock of shit!!!!!!
Your story is truly unbelieveable ! Call a radio / TV station - they'd be
interested in hearing from you.

Have a look at what he said. Comes across as a impatient person and
the customer from hell.
Just when I thought LG was OK, you might have saved me a load of dosh - I'll
avoid them like the plague.

I have LG tv sets and lg drives and not had any bad experiences with
them. I have many mates with lg tv sets an dthey work just fine.
 
R

Russ

Jan 1, 1970
0
Paul said:
A warning to people who like me are attracted by LG's electronics
products and pretty aggressive prices. Everything is fine if the
product works, HOWEVER, be warned that should the product fail, you
may have significant problems getting it satisfactorily repaired.

My sister bought a cheap surround-sound unit in Sydney. After 2 weeks the
speakers stopped working. It spent about 4 months at the repair place
allegedly "waiting on parts". When it finally returned it still had the same
fault. The tech (who was quite a nice guy it turns out) said he had replaced
the digital decoder board on the advice of LG and it had seemed to fix the
problem. It turned out there was a crack in the pre-amp section beneath one
of the SMD chips that made the fault temperature and shock-dependant. I
don't really blame the tech - the problem was obviously elusive - but I do
have a real problem with the amount of time LG took to supply the part. It
has certainly put me off LG products.

Russ.
 
B

Bernard Morey

Jan 1, 1970
0
Paul said:
A warning to people who like me are attracted by LG's electronics
products and pretty aggressive prices. Everything is fine if the
product works, HOWEVER, be warned that should the product fail, you
may have significant problems getting it satisfactorily repaired.

Write (snail mail) to the head office in Korea. That should get results. I
succeeded in getting Hitachi to repair an out-of-warranty washing machine
that way (turns out it was a crock anway - probably why they no longer sell
them here).
 
P

Phil Allison

Jan 1, 1970
0
Paul said:
A warning to people who like me are attracted by LG's electronics
products and pretty aggressive prices.

(snip tedious story)


** I notice you have not been prepared to put your full name to any of this
"Paul who ever you are".

We do not know which state you live in or which repair agent you are talking
about. Also, you used Google to access usenet and supplied only a Hotmail
address - which hides your identity nicely.

Is this something you threatened LG Electronics you would to do to them if
they ignored your requests ???

I also notice you made no attempt to use the free legal process supplied by
state governments to settle customer v trader disputes - ie Fair
Trading, CTTT etc. Why exactly is that ??????

God knows what you are really up to but public vendettas on usenet by
anonymous persons are not a pretty sight.

Believe me - I know.



.............. Phil
 
A

Astounded

Jan 1, 1970
0
Sounds like ttt works for Low Grade to me!
ttt said:
What a crock of shit!!!!!!


Have a look at what he said. Comes across as a impatient person and
the customer from hell.


I have LG tv sets and lg drives and not had any bad experiences with
them. I have many mates with lg tv sets an dthey work just fine.
 
H

Han Solo

Jan 1, 1970
0
youve already posted this bullshit before,dont post it again
 
J

Jules

Jan 1, 1970
0
I had similar problems with a philips tv a couple of years ago. After two
months of putting up with an incompetent local philips approved repairer, i
ended up having the philips vic state manager out to our home for the fault.
ended up getting new tv, but i think it is a general cust service issue with
all big manufacturers as well as repairers... they just dont care.
 
D

dj

Jan 1, 1970
0
Sounds like ttt works for Low Grade to me!

It is considered rude to top post.
And why use the word "sounds" ? That is a word used for hearing
something. The word you should have posted is "looks".

I use a lg dvd drive and not had any problems so I must work for lg as
well?

Why would anyone from lg bother getting involved in a news group
discussion.

It looks as though you have a vendetta against Lg yourself.
If you have bothered reading all the other replies from others Paul
you would have noticed that all are satisfied with Lg drives.
 
D

dj

Jan 1, 1970
0
(snip tedious story)


** I notice you have not been prepared to put your full name to any of this
"Paul who ever you are".

Most do not do that because on spam.
We do not know which state you live in or which repair agent you are talking
about. Also, you used Google to access usenet and supplied only a Hotmail
address - which hides your identity nicely.

Nothing wrong with doing that because most do it to not get spam.
Is this something you threatened LG Electronics you would to do to them if
they ignored your requests ???

Paul or whoever should contact Lg to contact a local service chap.
I also notice you made no attempt to use the free legal process supplied by
state governments to settle customer v trader disputes - ie Fair
Trading, CTTT etc. Why exactly is that ??????

God knows what you are really up to but public vendettas on usenet by
anonymous persons are not a pretty sight.

Believe me - I know.

Maybe they are a rival store and have the rival brand or maybe they
have had a bad experience with Lg. I on the other hand have had good
experiences with Lg but not with Sony but as they say that can happen
with anything in life.
 
H

Han Solo

Jan 1, 1970
0
Your going to avoid LG like the plague on just one persons bad experience?
how pathetic,just because one person has been given shit service from
LG,well not actaully LG them self but some repair agent doesnt mean LG is a
shit manufactuer.
 
S

spodosaurus

Jan 1, 1970
0
atec said:
Considering my experience is quite the opposite , and notgoodenough is a
pay for not review site its worthless.

It's helped me twice now. One of those times was from a company that had
paid for the extra services. That company still didn't come out smelling
nice. Don't believe ratings based TV. It's generally lies, and at best
manipulations.
 
S

spodosaurus

Jan 1, 1970
0
Probably to avoid wierdos like you, Phil...
 
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