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Unusual solutions for false alarms

Discussion in 'Security Alarms' started by Bill, Oct 2, 2005.

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  1. Bill

    Bill Guest

    Some systems just can't be fixed using normal repair methods.

    We had a customer who called and said their system was not working.

    So I went out and saw they had installed a new door, and they just needed a
    magnet installed. I installed the magnet and checked the rest of the system.
    All OK.

    Then thereafter, every weekday at exactly 1:00 PM, there was a false alarm.
    I went out and checked it again. Asked employees about their
    arming/disarming procedures, etc. They told me they did not return to the
    office until 1:30 PM from lunch, so they were not even there! And no one
    else was there either.

    I used every trick in the book to find any trouble with the system. Swapped
    out everything electronic too....

    Next day, alarm goes off at 1:00 PM!

    I then decided to play "detective". The next day, I parked my truck outside
    their office at 12:50 PM and asked our monitoring center to radio me if
    (when) the alarm goes off.

    At 1:00 PM, I saw someone go into the office next door. Then the monitoring
    center radioed me that the alarm just tripped!

    So I asked the people at the office next door if I could examine their door,
    they said OK, fine (they were aware of false alarm problems next door). The
    door had a wired contact on it, yet the office did not have an alarm system!

    So I asked if that door used to be part of the office next door. They said
    "Yes. We re-partitioned the two offices so we could have more space over
    here." Arggggg! (Thanks for telling me about these minor remodeling details
    folks!)

    So the solution to that problem was to take the door [next door] off the
    system....
     
    Sarah Huang likes this.
  2. Crash Gordon

    Crash Gordon Guest

    Yep! been there too.

    Also, if you're going through a contract central station and some idiot
    installer from another company puts in an incorrect account number in one of
    their panels...thats another fun one to deal with.


    | Some systems just can't be fixed using normal repair methods.
    |
    | We had a customer who called and said their system was not working.
    |
    | So I went out and saw they had installed a new door, and they just needed
    a
    | magnet installed. I installed the magnet and checked the rest of the
    system.
    | All OK.
    |
    | Then thereafter, every weekday at exactly 1:00 PM, there was a false
    alarm.
    | I went out and checked it again. Asked employees about their
    | arming/disarming procedures, etc. They told me they did not return to the
    | office until 1:30 PM from lunch, so they were not even there! And no one
    | else was there either.
    |
    | I used every trick in the book to find any trouble with the system.
    Swapped
    | out everything electronic too....
    |
    | Next day, alarm goes off at 1:00 PM!
    |
    | I then decided to play "detective". The next day, I parked my truck
    outside
    | their office at 12:50 PM and asked our monitoring center to radio me if
    | (when) the alarm goes off.
    |
    | At 1:00 PM, I saw someone go into the office next door. Then the
    monitoring
    | center radioed me that the alarm just tripped!
    |
    | So I asked the people at the office next door if I could examine their
    door,
    | they said OK, fine (they were aware of false alarm problems next door).
    The
    | door had a wired contact on it, yet the office did not have an alarm
    system!
    |
    | So I asked if that door used to be part of the office next door. They said
    | "Yes. We re-partitioned the two offices so we could have more space over
    | here." Arggggg! (Thanks for telling me about these minor remodeling
    details
    | folks!)
    |
    | So the solution to that problem was to take the door [next door] off the
    | system....
    |
    |
     
    Sarah Huang likes this.
  3. Some systems just can't be fixed using normal repair methods.

    I once got a call from a customer in Berlin, CT saying she couldn't arm her
    system. I drove down, checked the system and almost every window would not
    set up. The windows were really nice and clean so I asked and was told the
    cleaners had washed all of the windows.

    Upon further inspection I discovered that almost none of the magnets were
    lining up with the recessed contacts. It turned out the window sashes are
    removable. The cleaning company had taken all of them out, set them up on
    sawhorses and washed them outside. Most of the windows were of two sizes
    and the cleaners didn't realize they needed to go back in the same frames.

    Fortunately, whoever originally installed the windows had placed numbered
    tacks on each sash and in on each frame. After a bit of sorting everything
    was back to normal. A year or so later the cleaners came back. They did
    the exact same thing. Arrrgh!

    --

    Regards,
    Robert L Bass

    =============================>
    Bass Home Electronics
    2291 Pine View Circle
    Sarasota · Florida · 34231
    941-925-9747 Sales & Tech Support
    http://www.bassburglaralarms.com
    =============================>
     
    Sarah Huang likes this.
  4. Bill

    Bill Guest

    That's a good one!


    in message
     
    Sarah Huang likes this.
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