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Typical Misdirection

Discussion in 'Security Alarms' started by Bob La Londe, Jun 24, 2010.

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  1. Bob La Londe

    Bob La Londe Guest

    On a site with a Napco P1632 the customer complained of being constantly
    disconnected. The CS history all looks normal. The only abnormal was the
    panel reporting a restore when the phone service tech reconnected the phone
    line to the house. The panel reported a phone line restoral... of course
    the phone tech happened to have his butt set hooked up and claimed that was
    a guaranteed demonstration that the panel was causing the problem.

    I don't see anything wrong. Is it possible that the panel is seizing the
    line and then releasing it without calling out for no reason? Just want to
    be sure. I suppose if it had been mis-programmed it could do that, but not
    continuously every day, and not as a recent symptom.

    Its in an outer suburb area that I think is running over a small carrier
    system. I suppose the phone company might not be providing full voltage at
    all times, but then the panel should report when the voltage comes up. Not
    seize the line and then drop it without reporting. Seems weird to me.

    Sounds like a telco problem and they are just trying to blame the alarmco,
    but if anybody can think of a possible cause I would sure like to check it

    Of course the phone company guy told the customer he is an expert on alarm

    The Security Consultant
    P.O. Box 5720
    Yuma, Az 85366

    (928) 782-9765 ofc
    (928) 782-7873 fax

    Licensed Communications Contractor
    Residential & Commercial since 1994
    ROC103044 & ROC103047
  2. Bob La Londe

    Bob La Londe Guest

    Yeah, no kidding. You know its not the first time that the phone guys in
    that area have claimed that the alarm was causing all the customer's
    problems. A couple of them I switched to cellular and guess what. No
    unusual airtime charges. Imagine that.
  3. Bob La Londe

    Bob La Londe Guest

    I have had a phone tech deliberately double tap a panel for answering
    machine over ride and claim that was a proof of the problem before. It's a
    good thought, but in this case the customer is claiming the line is just
    going dead or cutting off several times a day while they are in a
  4. Bob La Londe

    Bob La Londe Guest

    Personally I think the phone company has a small carrier system feeding that
    area and that they have a heat sensitive repeater out there. That is one of
    the problems with the way big phone companies divide labor and provide
    limited training anymore. There are very few technicians who can see the
    big picture. I worked for a small phone company way back when, and I got
    OJT training in carrier systems, central office switching, underground,
    premise service, aerial work and anything else that needed to be done. I
    was pretty unhappy at the time that I never got any of the formal training I
    was promised, but in retrospect I learned a lot... I have forgotten a lot
    too, but some of that knowledge still comes in handy.
  5. Bob La Londe

    Bob La Londe Guest

    That is a good thought.
  6. Frank Olson

    Frank Olson Guest

    Here's a thought. Put a tellular unit on for a month and delete the
    phone line completely. Make sure the customer SEES that you're
    disconnecting the phone line. If the problem persists, you've got a
    great case for back-charging the telephone company for your time and
  7. Frank Olson

    Frank Olson Guest

    Yeah... Fighting the phone company is a lot like trying to fight City
    Hall. You have to fill out all the right forms. But first you have to
    fill out forms to get the right forms.
  8. Bob La Londe

    Bob La Londe Guest

    That seems to be it. I guess now I get out my little box of beat the phone
    company test tools and prove it's a phone line problem after all. Sigh!
  9. Bob La Londe

    Bob La Londe Guest

    That seems to be it. I guess now I get out my little box of beat the phone
    company test tools and prove it's a phone line problem after all. Sigh!
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