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Trying to wrap my head around it

Discussion in 'Security Alarms' started by JoeRaisin, Oct 20, 2011.

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  1. JoeRaisin

    JoeRaisin Guest

    Had a service call that has me scratching my head.

    Monday the customer kept getting calls from the monitoring center saying
    they were getting a fire trouble on zone 5.

    Panel is a Safewatch 3000. Zone 5 is an entry/exit point programmed
    correctly. There are no fire devices on the system and no unused zones
    are programmed as fire though they are programmed and resistored out at
    the panel.

    The customer is using phone service through their cable company and
    their data guy was on site during the time they were getting these calls.

    I had heard some time ago about ADT monitoring centers seeing telco line
    faults as a fire trouble (why, I don't know) so that could explain the
    fire trouble, but they insist it was coming in on zone 5.

    The zone 5 part is what bothers me. I don't like not understanding
    something. If it was a one time signal I could let it go as a an
    electron forgetting to turn left at Albuquerque - but it happened
    several times throughout the day (my guess would be every time the data
    guy fucked with the cable/phone equipment).

    I checked the program and ran the system through its paces and
    everything is (and 'was' as far as I could tell) programmed and
    functioning correctly, btw.
     
  2. Jim Rojas

    Jim Rojas Guest

    ADT has their own variation of CID codes in these panels. It sounds like
    a bug.

    Jim Rojas
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  3. G. Morgan

    G. Morgan Guest


    LMAO... Enjoy, dealing with ADT's CS. I refuse to.
     
  4. G. Morgan

    G. Morgan Guest

    And who are they to redefine CID for proprietary panels? What a joke.
     
  5. Bill

    Bill Guest

    Can you change the account number on that system, then see if the
    trouble occurs with the new account number? (Same system...)

    Other than that, sometimes circuit boards have poor solder
    connections. Vibrations nearby might make the circuit board vibrate
    and then do something. But that would not make sense in the case?
     
  6. JoeRaisin

    JoeRaisin Guest

    They rewired the rj-31 blocks too.
     
  7. JoeRaisin

    JoeRaisin Guest

    The people I talk to are generally very nice, and in most cases, helpful.

    It's the hold times that are the major PITA.
     
  8. G. Morgan

    G. Morgan Guest

    That, and you're lucky to get one who understands what you are asking
    for.

    --

    "I don't like to discriminate against terrorists based on nationality.
    If you declare war on the United States and you want to kill us,
    We're going to kill you first, period."

    October 19, 2011 - Ali Soufan (Colbert Report)
     
  9. G. Morgan

    G. Morgan Guest

    Huh? Like change the protocol sent by the onboard computer? I don't
    think so, Tim.
    No, it makes no sense. I have panels out there that vibrate (slightly)
    because there was no where else to mount them.
    --

    "I don't like to discriminate against terrorists based on nationality.
    If you declare war on the United States and you want to kill us,
    We're going to kill you first, period."

    October 19, 2011 - Ali Soufan (Colbert Report)
     
  10. G. Morgan

    G. Morgan Guest

    Not the last time I looked. I know they have "extended" codes for
    proprietary use on new-gen panels, but not on a SW/3000 over a dozen
    years old.







    --

    "I don't like to discriminate against terrorists based on nationality.
    If you declare war on the United States and you want to kill us,
    We're going to kill you first, period."

    October 19, 2011 - Ali Soufan (Colbert Report)
     
  11. JoeRaisin

    JoeRaisin Guest

    Once in a while I'll get someone who doesn't know what they are doing,
    but for the most part they seem to know what they are doing. The folks
    at programming even seem to have a bit of field experience.

    Special projects is the real crap-shoot. I have had to interact with
    them many, many times and it seems like they either really know they are
    doing, or they totally fubar the program.

    Supplies are the real bitch. We are constantly trying to get the parts
    we need. We get OH dr contacts with no magnets, one job had us
    installing 11 pull stations on a focus pnl with no sims and door
    contacts are always all of one type or another like no one ever even
    laid eyes on the place to know that recessed contacts are not going to
    work on half the doors. Don't even get me started on them shorting the
    wire estimates...
     
  12. G. Morgan

    G. Morgan Guest

    Just finished a job for ADT, that was subbed, then re-subbed finally to
    us. Those idiots had already mounted 4 Spectra-domes (conduit and all
    on break-away towers) but didn't put the mini-fiber x-miter inside the
    domes. I looked in the NEMA box and they had seperate *receivers* in
    there? WTF? I was missing receivers.

    I finally get the worthless PM from ADT out there (they had this job for
    10 mos.) Bidded it site-unseen.

    I asked how the hell I was supposed to get a fiber up the cam now,
    "can't you just take it apart and fish one?" Lol... I said "sure", if
    you want to pay me and do a change-order to take this whole thing apart
    and re-do it. I got my rack-mount receivers 5 days later. and he took
    a case of mini-transmitters back to ADT's warehouse, I wonder how he
    explained that?! lol...



    --

    "I don't like to discriminate against terrorists based on nationality.
    If you declare war on the United States and you want to kill us,
    We're going to kill you first, period."

    October 19, 2011 - Ali Soufan (Colbert Report)
     
  13. JoeRaisin

    JoeRaisin Guest

    Having dealt with ADT as a sub for a year now I have determined it isn't
    worth getting real worked up over it. When my concerns about parts is
    ignored early on all I have to do is wait until the deadline is coming
    up and I get called from some muckity muck who is in charge of all mom
    and pop stores that begin with the letters 'D' or "W" east of the
    Mississippi river asking if I am going to be done on time.

    The only time they listen is when I say, "No." When they ask why, I
    tell them about the parts needed and reference the email I sent out two
    months ago. Next thing I know the parts have been special ordered and
    are being shipped overnight.

    It only strays from the realm of "frustrating but amusing" when the
    missing parts include a shortage of wire. Then it is always a bit of a
    scramble calling around to the other guys to find out who has a roll of
    16/19 red trunk line (which is another joke) on their truck.

    Many of the jobs we get from them are last minute - seems like they
    finally figure out they don't have enough organic techs (because they
    have trimmed their tech staff way too much) to get it done and approach
    Dick with an "emergency install" that they have known about for months
    but we now have two weeks - while all our techs are busy on the current
    crop of "emergency installs." LOL

    I keep thinking my boss should add a picture to his email sig. The one
    that has all the guys rolling on the floor laughing with the caption,
    "You want it when?"



    Here's another interesting tidbit. I was talking to a salesman from
    another company who was absolutely convinced that everything dealing
    with a focus panel was proprietary *including the wire.* He was
    lamenting the fact that if her were to sell a takeover of a focus system
    they would have to replace all the wire...
     
  14. G. Morgan

    G. Morgan Guest

    If the idiot tech was 'trained' by ADT, S.O.P. is to use that white
    (18/2 x 22/4) cable and cut it in mid-span to solder on a jumper to the
    device below. They also like to hide the V-plex/poppits/whatever they
    call the modules now in walls and above air ducts, why?

    --

    "I don't like to discriminate against terrorists based on nationality.
    If you declare war on the United States and you want to kill us,
    We're going to kill you first, period."

    October 19, 2011 - Ali Soufan (Colbert Report)
     
  15. JoeRaisin

    JoeRaisin Guest

    This one wasn't programmed as a configurable zone - simple entry/exit.

    Mark, been meaning to ask you something but I'm not sure if I remember
    something right. I think I have seen posts in the past indicating you
    may have some knowledge of ADT systems.

    I can't figure out what point type a motion detector should be on a
    Focus panel. There is no "interior follower" or anything that seems
    like one. The ADT techs I have asked say they just make them either
    delayed or instant perimeter types based on where they are.

    Why do they have to rename stuff?
     
  16. JoeRaisin

    JoeRaisin Guest

    This was an idiot salesman.

    For the focus panel they call 'em sims.

    We're seeing a lot of v-128 panels lately. Since the focus doesn't have
    an isolator mod they're using the 128 on all hybrid installs.

    Personally I prefer to see the burg and fire on separate panels - I done
    a few places where I put in both a burg panel and a fire panel. But
    that's probably 'cause I prefer fire to burg and can work the fire while
    supervising the burg part.
     
  17. Bob La Londe

    Bob La Londe Guest

    You have the CS check Call ID?
     
  18. JoeRaisin

    JoeRaisin Guest

    Yep, it came from there.
     
  19. Robosama

    Robosama Guest

    Like a W3-ADT smoke is really a 5808 rf smoke...dunno why they think we are
    incapable of figuring out this stuff.

    Still wish I had the ADT personality files for Compass though.

    :)
     
  20. JoeRaisin

    JoeRaisin Guest

    Just installed a focus panel with a new zone added - "Movable Instant
    PIR". Unless of course the motion covers an entry path, then you have
    to make it "Movable Delay".

    What was wrong with the good old, "Interior Follower"?
     
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