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Too far from exchange for ADSL?

Discussion in 'Hobby Electronics' started by David L. Jones, May 8, 2004.

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  1. My application for ADSL connection (with OzEmail) just got rejected
    for the following reason:

    "Reason: Your residence is too far from your local telephone exchange.
    The distance between your premises and your local telephone exchange
    is too
    great for the ADSL Broadband service. ADSL is a distance-sensitive
    service and
    reliability has been deemed unattainable between you and your

    Great lot of good that does me after just buying my ADSL modem based
    on their "Click here to see if your line supports ADSL" test which
    said it was available to my line :(

    Anyone had a similar problem?
    Any way to get around it?
    Was it maybe something at my end which caused the test to fail?
    Can I just go to some other provider and tell them to connect me
    regardless and live with a potentially less than optimum bandwidth?

    Any help appreciated.

    Dave :)
  2. Mike Paull

    Mike Paull Guest

    It's all in the wording, once you enter your phone number the reply should
    come back with

    "Congratulations! Our preliminary search shows that your exchange does
    support DSL."

    The key words are preliminary and exchange, note there is no mention that
    your telephone line supports DSL. These days you need to be no more than
    4km from your exchange, more than that and there isn't anything you can do.

    Well.... You *could* try and subscribe with BigPond who are notorious for
    connecting people up when they shouldn't have :)

    Your only other option is to see if any sort of wireless broadband is
    available in your area.

  3. David Sauer

    David Sauer Guest

    That only checks your exchange is enabled, not how far away you are
    and what your line loss is.
  4. Phil Allison

    Phil Allison Guest

    ** Another case of David Jones jumping to conclusions and acting on
    guesses ????

    You bet the tedious little wanker did.

    ............... Phil
  5. Alex Gibson

    Alex Gibson Guest

    Tried looking at the site ?

    Might be worth posting your question there.

    Have alook at this thread

    Tried another isp ?

    What speed did you request ?
    Just got adsl with tpg unlimited 256/64.

    Max speed I could have got is 512 due to distance from the exchange.
    Though with the newest equipment I should be able to get 1Mbs.

  6. Rod Speed

    Rod Speed Guest

    Pretty smart move not reading the fine print on that page.
    Yep, its not that uncommon.
    Nope. It isnt a physical test, they basically do a calculation using
    the database on the length of each wire guage thats involved
    in the cabling between your line socket and the exchange.
    Nope. They all resell the Telstra service at the copper pair level
    and Telstra still provides the adsl over the copper pair.
  7. Dave

    Dave Guest


    I had the same problem. Fortunately the Foxttel cable runs down my
    road so I have Bigpond cable. If this is an option for you, it works

  8. WDino

    WDino Guest

    Actually there is a lot more than just distance in whether ADSL can be
    provided or not.

    Firstly ADSL requires two pairs of wires in the Telstra cable that have low
    crosstalk between them. Due to the wisdom (or lack of) the present Telstra
    management, there often aren't ANY spare pairs available, let alone ones
    with low crosstalk, to your house.
    So even if you are within the right distance from the exchange (or a
    fibre-optic connected street side node) then you still may not be able to
    get ADSL.

    Telstra seems to be trying to get people off Dial-up, but without
    considering the limitations of ADSL connections. Maybe the sales people just
    don't know. The following is an approximate conversation between a Telstra
    cold-caller and my brother.

    (Indian accented voice): You are on Dial-up Internet. We would like to
    connect you to Broadband. It actually will be cheaper for you than Dial-up.
    (Response): I cannot get ADSL connected.
    (Indian accented voice): I know that. We can connect you by ISDN.
    (Response): That costs more and is timed as well.
    (Indian accented voice): No, it will be cheaper, Blah, blah (for two
    (Response): No, it is a lot dearer than Dial-up, because . . .(reading
    downloaded blurb from Telstra web page). And it is too slow.
    (Indian accented voice): Listen to what I am saying . I have all of the
    right information. etc.

    Now how can you get anywhere under those circumstances. He did the only
    thing reasonable. He hung up.
  9. John G

    John G Guest

    Where do the 2 pairs stop??
    My ADSL works just fine as you can see with just 2 wires to
    the ADSL modem. Thats ONE pair.

    Further Ozemail told me ADSL was not available in December.
    In January I apllied to another provider and soon afterwards
    a Telstra Tech phoned on a Saturday afternoon saying he was
    connecting me to a suitable cable.
    I called Ozemail again and shortly they connected.
    I let the other order slip as I did not particularly want
    the ISP.
  10. Nick W

    Nick W Guest

    WDino dribbled...
    TWO pairs of wires? Last time I checked POTS services were only one pair.
    Crosstalk has nothing to do with it. Service Qualification is run on
    calculated transmission loss.
    Actually if you're on a "fibre-optic connected street side node" then you
    more than likely won't be able to get ADSL, unless it's an appropriately
    configured CMUX-AU (shhh Magilla :p) or an IRIM that has a MiniMux unit in

  11. WDino wrote:

    umm, I think you will find that is ISDN.

    We just used an existing telephone line and I haven't seen a Telstra
    person since the last time the line went out. I just plugged in my ADSL
    modem and splitter, then buzzed the ISP and waiting for it all to work
    (after setting up boxen {:).
  12. Marty

    Marty Guest

    Do you mean this site that
    tests your compatability, and has this statement printed under where you
    type your phone number:

    "Please note, this checks whether your exchange is Broadband enabled.
    Further testing of your line occurs after you register for the service."

    Or, the result page from this test that says "Congratulations! Our
    preliminary search shows that your exchange does support DSL."

    Both clearly indicate that the test only checks if the EXCHANGE is ADSL
    capable.... Perhaps you need to update your glasses (or learn how to

    Probably shoulda read the fine print on the site before spending your money,
  13. Phil Allison

    Phil Allison Guest

    ** How cruel - but how true !!!

    ** David Jones wanked himself so much his sight does not extend to fine
    print any more.

    He can't even see the nose on his face any more.

    ........... Phil
  14. Thanks for the help guys.
    I read on the Whirlpool forum about a new line loss limit, and some
    people getting reconnected to ADSL after retesting to a new spec, but
    it doesn't sound promising...
    Guess I should have done my homework beforehand, but I never heard of
    anyone having any problems getting connected, and figured the minor
    warning was just ass-covering for those in the sticks etc, not those
    in fairly new houses in the densely populated burbs close to
    I was only asking for the lowest speed limit too (256/64).
    Turns out line loss is a real common problem, now I know. My problem
    now ain't the modem (can get my money back), but getting reasonably
    priced broadband access now. The OzEmail plan was pefect with the free
    dialup access which I needed too, oh well...

    Dave :)
  15. Rod Speed

    Rod Speed Guest

    Just distance and wire guage.
    Wrong. One pair, actually.
    Dont need any spare pairs, just the pair currently being used.
    Bullshit. They're just offering broadband at a very decent price.
    Thats completely irrelevant to what is being discussed.
  16. Rod Speed

    Rod Speed Guest

    Nope, not with residential isdn.
  17. There must be another test page, because it says that one of my lines is
    ADSL able and the other is NOT ADSL able. Both from the same exachange.
  18. Nick W

    Nick W Guest

    David L. Jones wrote in message
    It only adds ~500m of standard copper. Although can be up to 1km if your
    line is partly fencing wire.
    You may be close to an exchange, but most developers are too tight to pay
    for copper to be laid into their fancy new development, and will only pay
    for a RIM or CMUX-AU, which are usually incompatible with ADSL.
    Doesn't matter. Your line has to be able to get 1.5/256 to pass Service
  19. I never heard of anyone having any problems getting connected,

    ****** Depends on how ugly or brain dead you might be.

    and figured the minor warning was just ass-covering for those in the

    **** Yes,those dummies out in the sticks certainly know how to look
    after their donkeys.

    Brian Goldsmith.
  20. Phil Allison

    Phil Allison Guest

    ** Maybe he needs to check out Lavalife ....


    ............ Phil
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