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Third party monitoring : newbie

Discussion in 'Security Alarms' started by jack, Oct 14, 2004.

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  1. jack

    jack Guest

    Just got a quote for a napco gemini system.
    For the monthly monitoring and warranty fee, it is $35.00. Now, if I want
    to switch to a different 3rd party monitoring system, is it difficult to do?
    Also, what are some good questions to ask the install company regarding the
    alarm monitoring?

    like i wrote, this is all new to me. Thanks.
  2. R.H.Campbell

    R.H.Campbell Guest

    Well, first off, are you purchasing the system outright at the front end or
    is part of the price for the system built in to an inflated monitoring rate
    spread over a long term contract. You will have to do some research to see
    what a proper sale price for a system in your area runs. Also this can vary
    greatly depending upon what is including in that system.

    Other questions to clarify:

    1- Do you own the system from day one or only after the contract is over
    2- Is the company locking your board (only legit if you don't own it until
    the end of the contract), and if so, how much to unlock at the end. Get it
    in writing !! (they will change the installer code, but this part is nothing
    to worry about)
    3- Does their contract auto renew for a like term. This can end up catching
    the consumer unaware unless he is very diligent.
    4- What exactly is covered in the warranty...batteries ? Clarify thoroughly,
    and also how much is a service call
    5- Who does the monitoring; is it local and if so, is it from a ULC rated
    station (this seems to be particularily important in the USA )
    6- Does this company program in daily or at least weekly test signals? Do
    they use cancel codes ?
    7-How thoroughly do they go through the calling list BEFORE dispatching

    There are others but other posters will no doubt cover those. These simply
    come easily to mind....

    You are best to get at least three quotes from both small and large dealers.
    You may be very surprised at the differences ! Your rate of $35 is
    definately on the high side for conventional monitoring services, even with
    a measure of warranty thrown in. It may vary in your area, but usually
    monitoring sits from $15 up to about $27 monthly here in my city.

    It may help you to know that all alarmcos make the majority of their
    revenues from RMR (recurring monthly revenues). So they will tend to do
    those things which will ensure you stay with them. These "measures" can vary
    from the legit to the criminal, with most companies thankfully going only
    the legitimate routes. But it is very much buyer beware in this market (in
    case you haven't noticed...:))

    I do have some information on my website which may assist you in your
    shopping...pages "how to shop", and "contracts"

    Best of luck !

    Home Security Metal Products
    Ottawa, Ontario, Canada
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