Tequipment.net bleh.

[Spehro Pefhany]

Looks like these guys are a problem.. they took well over a month to
ship (shown as in stock), and when I opened a Paypal claim (almost $3K
USD was charged upon order, not held back to shipment like most
legitimate companies) before the 45 day Paypal limit they appear to
have immediately partial-shipped a demo unit with an invoice showing
that everything was in the box. Very frustrating, as is Paypal's
automated process.

Internet searches shows that this kind of thing has been going on for
some time now. And I thought it would be low-risk compared to eBay..
not.

 

[Rich Webb]

Looks like these guys are a problem.. they took well over a month to
ship (shown as in stock), and when I opened a Paypal claim (almost $3K
USD was charged upon order, not held back to shipment like most
legitimate companies) before the 45 day Paypal limit they appear to
have immediately partial-shipped a demo unit with an invoice showing
that everything was in the box. Very frustrating, as is Paypal's
automated process.

Internet searches shows that this kind of thing has been going on for
some time now. And I thought it would be low-risk compared to eBay..
not.

That's surprising. Tequipment.net has been my "go to" source for years
without any problems.

 

[Martin Riddle]

Looks like these guys are a problem.. they took well over a month to
ship (shown as in stock), and when I opened a Paypal claim (almost $3K
USD was charged upon order, not held back to shipment like most
legitimate companies) before the 45 day Paypal limit they appear to
have immediately partial-shipped a demo unit with an invoice showing
that everything was in the box. Very frustrating, as is Paypal's
automated process.

Internet searches shows that this kind of thing has been going on for
some time now. And I thought it would be low-risk compared to eBay..
not.

I use Testequity. Even tho I'm in NY, Things worked out good.
No problems, received product in < 5 days.

Cheers

 

[Spehro Pefhany]

I use Testequity. Even tho I'm in NY, Things worked out good.
No problems, received product in < 5 days.

Cheers

Second that. I've used them for test equipment before and they were
100% professional.


Best regards,
Spehro Pefhany

 

[Spehro Pefhany]

That's surprising. Tequipment.net has been my "go to" source for years
without any problems.

Here's another couple of guys with a very similar experience:-

http://www.head-fi.org/t/196184/avoid-tequipment-net

None of us were outright cheated, but neither did we remotely get what
we have come to expect from e-commerce.

Seems to be hit-and-miss, and good luck getting a straight story out
of them if it turns out to be "miss".

I have a good mind to lodge a complaint with the FTC.
http://business.ftc.gov/documents/alt051-selling-internet-prompt-delivery-rules
IIRC, they have enough teeth to get their attention.


Best regards,
Spehro Pefhany

 

[rickman]

Here's another couple of guys with a very similar experience:-

http://www.head-fi.org/t/196184/avoid-tequipment-net

None of us were outright cheated, but neither did we remotely get what
we have come to expect from e-commerce.

Seems to be hit-and-miss, and good luck getting a straight story out
of them if it turns out to be "miss".

I have a good mind to lodge a complaint with the FTC.
http://business.ftc.gov/documents/alt051-selling-internet-prompt-delivery-rules
IIRC, they have enough teeth to get their attention.


Best regards,
Spehro Pefhany

Keep in mind that you still have rights on your credit card, assuming
you paid PayPal with a credit card.

I don't trust PayPal after a first hand experience with them. They will
deal with fraud and theft when you can prove it, but they won't do any
investigation into the problem beyond what you provide and they won't
cooperate in contacting authorities. In fact, they will stall you. I
once was send around a telephone chain only to end up back with the same
person I spoke to first time as the correct department. The bottom line
is that they don't care about the problem and prefer to keep it quiet to
prevent it from showing up in any reported statistics.

In another situation with a eBay problem the PayPal guarantee didn't
help me at all because UPS says they laid the package at my door even
though I never got it. PayPal wouldn't discuss it with me, or more
accurately there is no means for them to discuss it with me as you said.
The shipper has to file the claim with UPS and wouldn't so I was out
the dough.

Rick

 

[[email protected]]

Keep in mind that you still have rights on your credit card, assuming
you paid PayPal with a credit card.

I don't trust PayPal after a first hand experience with them.  They will
deal with fraud and theft when you can prove it, but they won't do any
investigation into the problem beyond what you provide and they won't
cooperate in contacting authorities.  In fact, they will stall you.  I
once was send around a telephone chain only to end up back with the same
person I spoke to first time as the correct department.  The bottom line
is that they don't care about the problem and prefer to keep it quiet to
prevent it from showing up in any reported statistics.

In another situation with a eBay problem the PayPal guarantee didn't
help me at all because UPS says they laid the package at my door even
though I never got it.  PayPal wouldn't discuss it with me, or more
accurately there is no means for them to discuss it with me as you said.
  The shipper has to file the claim with UPS and wouldn't so I was out
the dough.

Rick

right if you pay by creditcard and don't get your stuff you can get
the bank to reverse it, but..

some one was running a scam selling iphones and shipping shitty old
random phones, because getting the bank to reverse it if you do get
something, just not what you expected, is alot more trouble


-Lasse

 

[rickman]

right if you pay by creditcard and don't get your stuff you can get
the bank to reverse it, but..

some one was running a scam selling iphones and shipping shitty old
random phones, because getting the bank to reverse it if you do get
something, just not what you expected, is alot more trouble


-Lasse

Yes, it is a bit harder, but once they get a few complaints the credit
card companies won't deal with them anymore. Same with PayPal.
Eventually they get booted. My problem with PayPal is that they won't
work with you to involve anyone from the outside such as law enforcement.

Rick

 

[Cydrome Leader]

Second that. I've used them for test equipment before and they were
100% professional.

any current opinions on tucker?

I've never had a problem, but have not used them lately.

 

[Spehro Pefhany]

Keep in mind that you still have rights on your credit card, assuming
you paid PayPal with a credit card.

Seems to me that they require you waive those rights to use PP with a
CC, but I don't know if that's a valid contract.

 

[Spehro Pefhany]

That's interesting news - when did they implement that policy (payments
with a credit card not having the right to make a claim)? I got screwed
out of $4000USD by some clowns doing a credit card claim against PayPal
after the PayPal 45 day period back in 2006 (still annoyed).

John :-#)#

The US agreement only seems to say that thou shalt not pursue both
avenues simultaneously.

 

[Spehro Pefhany]

Did you pay from your PayPal balance or did you use your credit card
through PayPal? Credit card claims are up to six months and you can file
it for 'goods not as described', etc. after following a process.

Why on earth did you think PayPal would be any better than eBay? They
are one company...

I thought dealing with a company (via Paypal) might be lower risk than
dealing with an individual who could be recycling the same duff
instrument for the nth time (also via Paypal, most likely).

 

[George Herold]

Here's another couple of guys with a very similar experience:-

http://www.head-fi.org/t/196184/avoid-tequipment-net

None of us were outright cheated, but neither did we remotely get what
we have come to expect from e-commerce.

Seems to be hit-and-miss, and good luck getting a straight story out
of them if it turns out to be "miss".

I have a good mind to lodge a complaint with the FTC.http://business.ftc.gov/documents/alt051-selling-internet-prompt-deli...
IIRC, they have enough teeth to get their attention.

Best regards,
Spehro Pefhany
--
"it's the network..."                          "The Journey is the reward"
[email protected]             Info for manufacturers:http://www.trexon.com
Embedded software/hardware/analog  Info for designers:  http://www.speff.com- Hide quoted text -

- Show quoted text -

About 6-8 months ago we ordered two Rigol 'scopes from Tequip.
(Because they listed them as in stock.) Well, they were back ordered,
and missed the first 'promised' delivery date. But eventually (before
we needed them for a trade show.) the 'scopes arrived. So do you have
a test equipment vendor that you do like?

George H.

 

[tm]

Here's another couple of guys with a very similar experience:-

http://www.head-fi.org/t/196184/avoid-tequipment-net

None of us were outright cheated, but neither did we remotely get what
we have come to expect from e-commerce.

Seems to be hit-and-miss, and good luck getting a straight story out
of them if it turns out to be "miss".

I have a good mind to lodge a complaint with the
FTC.http://business.ftc.gov/documents/alt051-selling-internet-prompt-deli...
IIRC, they have enough teeth to get their attention.

Best regards,
Spehro Pefhany
--
"it's the network..." "The Journey is the reward"
[email protected] Info for manufacturers:http://www.trexon.com
Embedded software/hardware/analog Info for designers:
http://www.speff.com- Hide quoted text -

- Show quoted text -

About 6-8 months ago we ordered two Rigol 'scopes from Tequip.
(Because they listed them as in stock.) Well, they were back ordered,
and missed the first 'promised' delivery date. But eventually (before
we needed them for a trade show.) the 'scopes arrived. So do you have
a test equipment vendor that you do like?

George H.
++++++++++++++++++++++++++++++++++

So far, I have used Tucker for parts and they deliver fast as promised.

tm

 

[[email protected]]

Seems to me that they require you waive those rights to use PP with a
CC, but I don't know if that's a valid contract.

I believe the CC compnies take on it that when put money on paypal
you got what you paid for, money on you paypal account, so the CC
company
is of the hook

if you then pay with paypal and don't get what you paid for it's
between
you and paypal

-Lasse

 

[Nico Coesel]

Did you pay from your PayPal balance or did you use your credit card
through PayPal? Credit card claims are up to six months and you can file
it for 'goods not as described', etc. after following a process.

Did you ever try to reverse a false credit card transaction? To me it
seems not...

 

[Jamie]

About 6-8 months ago we ordered two Rigol 'scopes from Tequip.
(Because they listed them as in stock.) Well, they were back ordered,
and missed the first 'promised' delivery date. But eventually (before
we needed them for a trade show.) the 'scopes arrived. So do you have
a test equipment vendor that you do like?

George H.

I have gotten a few things from them and the only problem I had was
when I ordered a 250Mhz High Voltage scope probe(2kV). I contacted the
service department about 3 times over a 3 week period and it seems that
the workers there are either trained well in dodging you or they are
just plain stupid and out in left field. They seem to be lost each time
they checked my order status.

I finally got an E-Mail to some higher up and it was assured me that I
would receive the probe. I did receive via fedex along with a bunch of
swag which I still have the wrist straps, fluke coffee cup and fluke hat!

Jamie

 

[rickman]

Seems to me that they require you waive those rights to use PP with a
CC, but I don't know if that's a valid contract.

They used to ask you not dispute a charge, but they can't. Its in their
agreement with the credit card companies. It's also a federal law at
this point.

Rick

 

[rickman]

I believe the CC compnies take on it that when put money on paypal
you got what you paid for, money on you paypal account, so the CC
company
is of the hook

If you do it that way. I never put a balance on my PP account. I pay
through PP for items. That is always disputable through the CC.

if you then pay with paypal and don't get what you paid for it's
between
you and paypal

I have disputed PP charges and won. There are two things eBay doesn't
like, both of them have to do with losing money. CC chargeback is the
big one.

Rick

 

[rickman]

Did you pay from your PayPal balance or did you use your credit card
through PayPal? Credit card claims are up to six months and you can file
it for 'goods not as described', etc. after following a process.

If it is six months, that is new. It has always been two months from
the date of the statement (or in Maryland when you received the
statement). That's why I never let it go beyond 60 days without filing
a claim. But lately all my problems have been through eBay and vendors
there are very worried about their rating, so they make you happy if
they can.

Rick