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Tequipment.net bleh.

Discussion in 'Electronic Components' started by Spehro Pefhany, Oct 25, 2012.

  1. Looks like these guys are a problem.. they took well over a month to
    ship (shown as in stock), and when I opened a Paypal claim (almost $3K
    USD was charged upon order, not held back to shipment like most
    legitimate companies) before the 45 day Paypal limit they appear to
    have immediately partial-shipped a demo unit with an invoice showing
    that everything was in the box. Very frustrating, as is Paypal's
    automated process.

    Internet searches shows that this kind of thing has been going on for
    some time now. And I thought it would be low-risk compared to eBay..
    not.
     
  2. Rich Webb

    Rich Webb Guest

    That's surprising. Tequipment.net has been my "go to" source for years
    without any problems.
     
  3. I use Testequity. Even tho I'm in NY, Things worked out good.
    No problems, received product in < 5 days.

    Cheers
     
  4. Second that. I've used them for test equipment before and they were
    100% professional.


    Best regards,
    Spehro Pefhany
     
  5. Here's another couple of guys with a very similar experience:-

    http://www.head-fi.org/t/196184/avoid-tequipment-net

    None of us were outright cheated, but neither did we remotely get what
    we have come to expect from e-commerce.

    Seems to be hit-and-miss, and good luck getting a straight story out
    of them if it turns out to be "miss".

    I have a good mind to lodge a complaint with the FTC.
    http://business.ftc.gov/documents/alt051-selling-internet-prompt-delivery-rules
    IIRC, they have enough teeth to get their attention.


    Best regards,
    Spehro Pefhany
     
  6. rickman

    rickman Guest

    Keep in mind that you still have rights on your credit card, assuming
    you paid PayPal with a credit card.

    I don't trust PayPal after a first hand experience with them. They will
    deal with fraud and theft when you can prove it, but they won't do any
    investigation into the problem beyond what you provide and they won't
    cooperate in contacting authorities. In fact, they will stall you. I
    once was send around a telephone chain only to end up back with the same
    person I spoke to first time as the correct department. The bottom line
    is that they don't care about the problem and prefer to keep it quiet to
    prevent it from showing up in any reported statistics.

    In another situation with a eBay problem the PayPal guarantee didn't
    help me at all because UPS says they laid the package at my door even
    though I never got it. PayPal wouldn't discuss it with me, or more
    accurately there is no means for them to discuss it with me as you said.
    The shipper has to file the claim with UPS and wouldn't so I was out
    the dough.

    Rick
     
  7. Guest

    right if you pay by creditcard and don't get your stuff you can get
    the bank to reverse it, but..

    some one was running a scam selling iphones and shipping shitty old
    random phones, because getting the bank to reverse it if you do get
    something, just not what you expected, is alot more trouble


    -Lasse
     
  8. rickman

    rickman Guest

    Yes, it is a bit harder, but once they get a few complaints the credit
    card companies won't deal with them anymore. Same with PayPal.
    Eventually they get booted. My problem with PayPal is that they won't
    work with you to involve anyone from the outside such as law enforcement.

    Rick
     
  9. any current opinions on tucker?

    I've never had a problem, but have not used them lately.
     
  10. Seems to me that they require you waive those rights to use PP with a
    CC, but I don't know if that's a valid contract.
     
  11. The US agreement only seems to say that thou shalt not pursue both
    avenues simultaneously.
     
  12. I thought dealing with a company (via Paypal) might be lower risk than
    dealing with an individual who could be recycling the same duff
    instrument for the nth time (also via Paypal, most likely).
     
  13. About 6-8 months ago we ordered two Rigol 'scopes from Tequip.
    (Because they listed them as in stock.) Well, they were back ordered,
    and missed the first 'promised' delivery date. But eventually (before
    we needed them for a trade show.) the 'scopes arrived. So do you have
    a test equipment vendor that you do like?

    George H.
     
  14. tm

    tm Guest

    About 6-8 months ago we ordered two Rigol 'scopes from Tequip.
    (Because they listed them as in stock.) Well, they were back ordered,
    and missed the first 'promised' delivery date. But eventually (before
    we needed them for a trade show.) the 'scopes arrived. So do you have
    a test equipment vendor that you do like?

    George H.
    ++++++++++++++++++++++++++++++++++

    So far, I have used Tucker for parts and they deliver fast as promised.

    tm
     
  15. Guest

    I believe the CC compnies take on it that when put money on paypal
    you got what you paid for, money on you paypal account, so the CC
    company
    is of the hook

    if you then pay with paypal and don't get what you paid for it's
    between
    you and paypal

    -Lasse
     
  16. Nico Coesel

    Nico Coesel Guest

    Did you ever try to reverse a false credit card transaction? To me it
    seems not...
     
  17. Jamie

    Jamie Guest

    I have gotten a few things from them and the only problem I had was
    when I ordered a 250Mhz High Voltage scope probe(2kV). I contacted the
    service department about 3 times over a 3 week period and it seems that
    the workers there are either trained well in dodging you or they are
    just plain stupid and out in left field. They seem to be lost each time
    they checked my order status.

    I finally got an E-Mail to some higher up and it was assured me that I
    would receive the probe. I did receive via fedex along with a bunch of
    swag which I still have the wrist straps, fluke coffee cup and fluke hat!

    Jamie
     
  18. rickman

    rickman Guest

    They used to ask you not dispute a charge, but they can't. Its in their
    agreement with the credit card companies. It's also a federal law at
    this point.

    Rick
     
  19. rickman

    rickman Guest

    If you do it that way. I never put a balance on my PP account. I pay
    through PP for items. That is always disputable through the CC.

    I have disputed PP charges and won. There are two things eBay doesn't
    like, both of them have to do with losing money. CC chargeback is the
    big one.

    Rick
     
  20. rickman

    rickman Guest

    If it is six months, that is new. It has always been two months from
    the date of the statement (or in Maryland when you received the
    statement). That's why I never let it go beyond 60 days without filing
    a claim. But lately all my problems have been through eBay and vendors
    there are very worried about their rating, so they make you happy if
    they can.

    Rick
     
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