SurGard MLR2000

[Signalman]

I was just checking the boards and seen to where some comments were
being discussed in regards to the SurGard's MLR2000 back in Sept of
2005. Was wondering if there was anyone in this group that was still
working with these and wanting to do some cross discussion on this
subject.

Was also wondering what their thoughts were on the company's statement
this month of the receiver being discontinued.

Signalman

 

[Mark Leuck]

I was just checking the boards and seen to where some comments were
being discussed in regards to the SurGard's MLR2000 back in Sept of
2005. Was wondering if there was anyone in this group that was still
working with these and wanting to do some cross discussion on this
subject.

Was also wondering what their thoughts were on the company's statement
this month of the receiver being discontinued.

Signalman

We have 4 of them and they are awsome however they have always had limited
market potential compared to the SGIII, they are extremely expensive and
there is only a limited number of central stations that could afford one or
use it to its capacity which is about a million accounts.

Also the brain is a Pentium I which is long discontinued so they had an
obsolete platform that would have been far too expensive for SurGard to
update

 

[Signalman1968]

Yea, well I totally understand what you are saying there.
Unfortunately, (as you can tell I changed my profile on here) let's
just say I have a friend that is a proud owner of 35 of these units.
The features of this receiver far out do the quality of the design. I
am just really surprised that after DSC had bought out SurGard, then
Tyco taking over DSC, that they are phasing out the receiver in the way
that they are. Now the SystemIII, even though operates the same
protocol and software version that the MLR2000 does, is still limited
in two properity versions that the MLR2000 however handles, therefore
limiting the capabilites of some of SurGard's current customers.

Just wondering about the other guys, you stated that you have 4 units
installed. Are you using 60 line units, or 255 unit cabinet sets? DNIS
or POTS lines?

Would like to tech chat further on this if you wished.

Signalman...

 

[Mark Leuck]

Yea, well I totally understand what you are saying there.
Unfortunately, (as you can tell I changed my profile on here) let's
just say I have a friend that is a proud owner of 35 of these units.

Your friend must work for ADT then, those receivers are $100,000 each

The features of this receiver far out do the quality of the design. I
am just really surprised that after DSC had bought out SurGard, then
Tyco taking over DSC, that they are phasing out the receiver in the way
that they are.

I'm not surprised and it has nothing to do with Tyco, the fact is that is a
receiver with an extremely limited audience.

Now the SystemIII, even though operates the same
protocol and software version that the MLR2000 does, is still limited
in two properity versions that the MLR2000 however handles, therefore
limiting the capabilites of some of SurGard's current customers.

But the SG-III is a platform to improve on, the SG-2000 is a dead-end road
technology-wise. Also the SG-III adds Internet monitoring which can't be
done on the 2000

Just wondering about the other guys, you stated that you have 4 units
installed. Are you using 60 line units, or 255 unit cabinet sets? DNIS
or POTS lines?

60 line cabinets and DNIS

 

[Signalman1968]

Mark Leuck wrote:

Your friend must work for ADT then, those receivers are $100,000 each

Well, was it hard to guess? lol

I'm not surprised and it has nothing to do with Tyco, the fact is that is a
receiver with an extremely limited audience.

Yea, I agree with you there, my only issue is that DSC, and now along
with Tyco, has cut the original staff of SurGard that there isn't many
of them left that even know any of their receivers.

But the SG-III is a platform to improve on, the SG-2000 is a dead-end road
technology-wise. Also the SG-III adds Internet monitoring which can't be
done on the 2000

Again, another point to agree upon, however there are several issues in
the works as of right now that we have discovered with the SGIII that
we have themn working on. The bugs of that receiver have definately not
been worked out as of yet. But the size and price of the design is more
industry friendly than what the 2k is for sure. I am still totally
amazed how a company can produce a rcvr with the quality of workmanship
of the MLR2, and then put out a unit as of the tin box of the 2K.

60 line cabinets and DNIS

Great, glad to hear others are using DNIS also, I have ran into others
that only use it for line to line, therefore limiting quite a few
features of the 2k.

We use DNIS from in house switch, then each unit is set to multiple
platforms here.

 

[Mark Leuck]

Mark Leuck wrote:



Well, was it hard to guess? lol

I'm trying to understand then why you are asking about it?

Yea, I agree with you there, my only issue is that DSC, and now along
with Tyco, has cut the original staff of SurGard that there isn't many
of them left that even know any of their receivers.

I only deal with 2 people there, Sasha and Mike Rappos. I dont know anyone
else there

Again, another point to agree upon, however there are several issues in
the works as of right now that we have discovered with the SGIII that
we have themn working on. The bugs of that receiver have definately not
been worked out as of yet. But the size and price of the design is more
industry friendly than what the 2k is for sure. I am still totally
amazed how a company can produce a rcvr with the quality of workmanship
of the MLR2, and then put out a unit as of the tin box of the 2K.

SurGard has a habit of releasing amazing promising products then don't
deliver, the 2k was supposed to do a ton of other things except they never
got around to implementing them. It took them a while to get the bugs out of
the 2k

 

[J Barnes]

What issues do you have with the SGIII? We were looking at purchasing one
to use for internet monitoring. Should I wait a while....

James

 

[Signalman1968]

I'm trying to understand then why you are asking about it?

Well, with the various different ways to populate this rcvr, I was just
wondering how anyone else was doing. There always room to share some
knowledge. While still keeping in line with company policy, I see no
reason why some various techiques can not be trading back and forth, in
order to better help others utilizing. That is one of the main reason
why some of these boards even exist, isn't it? As mush as I feel, no
matter how much we do, most of us are the building power of the
companies and the industry anyhow. Its the upper arms of the company
that should control and handle the competion between each other to yank
customers back and forth. As with the market share out there, there is
always room for everyone, no saying that some companies dont hold to
those practices though, and im not excluding any, if you know what I
mean. In the long run, you can say, I am from the Old School of the
alarm industry and changes that I see today I tend to disagree with
quite frequently. Just wondering how the other guys are doing it, and
could always learn something, right? No harm in that.

I only deal with 2 people there, Sasha and Mike Rappos. I dont know anyone
else there

Oh yea, I know them well! lol As well with most of the other SurGard
associates. Things really are changing up there now, since Sascha has
been takin on Dual task with the Sales since Crawfords Departure, but
now with Nigels medical leave, I have a feeling that they are going to
run him in the ground. I know his wife doesnt like it.

SurGard has a habit of releasing amazing promising products then don't
deliver, the 2k was supposed to do a ton of other things except they never
got around to implementing them. It took them a while to get the bugs out of
the 2k

Mostly due to lack of design techiques for future use as well. As a
matter of fact, numerous changes that you probably see today of you
have any of the last couple of years updates, I have worked to get for
some time. But yet, another basket to set aside and open the next box.

 

[Signalman1968]

JB,

With the position that I stand in today, I will have to hold my opinion
on whether you should or not, but understand this that the SIII runs
off of the exact same software of the 2K. The 2K is still being worked
so you would have to make that decision. What I would suggest is there
are other advanced receivers out there working on IP, that I might add,
work quite well, so some shopping might me in order.

Mark,

Do you mind if I ask if you are using any of the 1.7 version SW yet?
and if you have any modemII on yours?