Sony WEGA 32" volume and channel stuck - frozen

[private person]

My 9 year old son decided the tv needed cleaning and did a fine job of
cleaning
the tv with windex. This included the buttons at the front panels on
the
top of the tv. Since then the tv is stuck on channel 11 and the volume
is also
stuck, showing display bars at fixed level. I am assuming the windex
seeped
into the some circuit board under the button panel from the top. Also
some
cleaner may have sprayed onto the mainboard of the unit from the rear
openings.
The TV in-home service contact expired. I don't see any value in
having it repaired by a shop, since to come pick up tv and dianose the
problem wil cost
about $200. This TV is now selling for $600+. Is there something
obvious I can look for, like circuit board under the button panels,
which might be shorted.
Plus what is the best cleansing agent to reverse possible damage?

Thanx ..

 

[Bill Jr]

$200 sounds like a total repair cost estimate.
Unless of course you called Sears.
Nothing less than replacing the buttons (or button assembly) is going to fix
you problem.
The damage is done and irreversible.

Good Luck,
Bill Jr

 

[Ken G.]

Yep ...your typical high priced repair shop .
Take the back off and take the circuit board out under the buttons . you
should be able to unpug the board at one end of its wires .
Rinse the board off with hot water real good then blow forsed air on it
then let it dry next to some sort of heat over night
then try it . If you can solder then take the board ito a repair shop &
ask for replacement buttons , take them home and replace them . If you
cant solder then ask the shop to replace them .

I cant remember if the remote eye is up on that board ? if not the set
should work with its remote with the board removed .

If that set came into my shop it would take about 20 minutes to fix and
about 65$ .

 

[LASERandDVDfan]

I cant remember if the remote eye is up on that board ? if not the set

should work with its remote with the board removed .

It isn't. If memory serves me, the remote sensor window is below the Sony logo
within the vicinity of the lower external A/V access door. - Reinhart

 

[Sofie]

private person:
About HALF of the $200 you were quoted to fix your television is for pick
up, delivery and in your home labor charges..... if you TAKE it to the
shop, you won't have to pay for someone to do the simple tasks that you (and
a friend) can easily do.

 

[Sofie]

Ken G:
Well.... considering that you quoted $65 to fix the television if it came
into your shop...... you may want to read "private persons" posting
again...... the $200 he mentioned also covered home pick-up, travel time,
initial in-home troubleshooting labor, and drop off charges. Depending on
how far he lives from the shop, approximately HALF or more of that amount is
for the in-home service call and not for in-shop bench labor and
repair......
A $65 repair can easily become double that (if not more), if the customer,
for whatever reason, can not carry-in the television into a shop.
And by the way..... how can you be so certain that the repair will only be
$65 @ 20 minutes....... given the symptoms, the repair could EASILY be more
involved, more costly, and more time consuming......
At the very least, "private person" should TAKE the television to a repair
shop for a repair cost estimate so he can make an intelligent repair
decision with facts instead of internet or telephone wild guesses. .......
and if in doubt about the estimated repair cost, he could obtain a 2nd
repair cost estimate.

 

[LASERandDVDfan]

About HALF of the $200 you were quoted to fix your television is for pick

up, delivery and in your home labor charges..... if you TAKE it to the
shop, you won't have to pay for someone to do the simple tasks that you (and
a friend) can easily do.

Hoppefully, the people carrying the thing will be strong.

Those large screen Trinitrons are HEAVY!
I, quite foolishly, tried to carry a 32 inch Trinitron myself. I had a pulled
muscle on my right arm to show for it. I read the specs afterwards and was
caught off guard by the listed weight of the thing: around 140 pounds! -
Reinhart

 

[Sofie]

Reinhart:
I agree..... the big CRT televisions are becoming more common.... and the
Sony's in particular are very heavy.
Well then...... if the "customer" can't or won't carry it in.... or get a
friend to help him.... then he should be "willing" to PAY the shop to
perform that non-technical task..... but he should not get confused about
the cost of that freight task being part of the actual repair cost of the
television on the bench at the repair shop. Most repairs invoices can
easily be double or more if they involve pick-up, delivery, travel time,
in-home labor, etc.

 

[LASERandDVDfan]

if the "customer" can't or won't carry it in.... or get a

friend to help him.... then he should be "willing" to PAY the shop to
perform that non-technical task..... but he should not get confused about
the cost of that freight task being part of the actual repair cost of the
television on the bench at the repair shop. Most repairs invoices can
easily be double or more if they involve pick-up, delivery, travel time,
in-home labor, etc.

Of course. The technician would have his time devoted to picking up the TV and
transporting it. Time and gas cost money. The technician would be out on a
house call while he could have been using that time doing repair work on items
already in the shop. - Reinhart

 

[private person]

Of course. The technician would have his time devoted to picking up the TV and
transporting it. Time and gas cost money. The technician would be out on a
house call while he could have been using that time doing repair work on items
already in the shop. - Reinhart

Thanks for all the suggestion to my posting. It seems I have two
choices:
1) Try to wash/clean the boards and see if it fixes the problem. I
will definitely
try that route first.

2) Have a repair technician look at it. I can't carry it becaue it is
heavy and I don't have a vehicle large enough to carry it.

The repair estimate are where I am a bit mused. I don't mind spending
$200 if it
fixes the problem. But on the other hand this TV sells new for about
$699. If I could sell it for $400 (someone who can fix it for $65
would probably buy it), then
for another $100 more ($300 total) I would have a new TV, which will
have warranty and longer life. What do you think?

Thanks very much,

PP

 

[Sofie]

private person:
Since you are a little taken back by the first shop's phone quote why don't
you call up another shop and have them come out and give you an estimate so
you can make a more informed decision. Over the internet or telephone what
you are getting is guesses since we can't see or touch the television. You
really need to have a tech actually see your television and personally
inspect it in order to give you a half way accurate diagnosis and repair
cost estimate..... an, of course, most techs don't work for nothing so you
may have to pay for the home call estimate.

 

[john]

Yea ! Make a decision..
You are an Adult are you not ?

kip.

Babble Babble

 

[private person]

Yea ! Make a decision..
You are an Adult are you not ?

kip.


Babble Babble

I am looking for advise from fellow adults I hope. Why else would I post
a message? Where I live there is only one shop. Just to come and pick up
the TV and diagnosis is $150. If I decide to get it fixed, it could
pontentially be $200 or more? In that case I am better off selling this
one and buying a new one. That is my conclusion. All adults are inivited
to have a say so I can make an informed decision.

Thanx...

 

[john]

Make your own decision..
You either get it fixed or you buy a new one.
Thats not very difficult is it ?

kip

 

[JohnAce]

Just Pay the 200 bucks and have it repaired and save yourself the 500 for a new
set. I can't figure some people. What's cost more?...$200.00 or $700.00 humm!
let me see...

 

[private person]

Just Pay the 200 bucks and have it repaired and save yourself the 500 for a new
set. I can't figure some people. What's cost more?...$200.00 or $700.00 humm!
let me see...

paid $200 got it fixed...
I could have taken a different course:

PLAN A.
=========================================
Sell TV as is ..... +400
By a new TV ..... -700
-----------------------------------------
Net Cost ..... -300
-----------------------------------------

PLAN B.
=========================================
Get it fixed ..... -200
-----------------------------------------
Net Cost ..... -200
-----------------------------------------

PLAN Advantage Disadvantage
=====================================================
PLAN A New TV with | cost $100 more, plus long wait
warranty. | and selling hassle of the old one.
Longer life. |
|
|
PLAn B Cost $100 less | No warranty
| Shorter life, older technology

I hope you now understand it.

PP

 

[JohnAce]

First of all you would not get $400.00 for a broken set, I don't think you
would get $400.00 in working condition.The set is a good one and should last
you for several more years. What warrany ? Any extended will cost you more
money. You made the right choice and have more money in your pocket.

 

[Sofie]

private person:
I am glad you made the right decision to fix it.
However, I am confused....If you were NOT initially willing to have it
repaired for $200 then why do you think someone would buy it (broken) for
$400 and then pay a shop ($200) to get it fixed ?? For a total of $600, if
indeed the repair is only $200.... and even then they have a used
television with an unknown history. I do not understand your thinking
here. It is amazing to me that you think you could have "sold" your broken
television for $400..... hopefully not to a friend.
I have "customers" in my shop all the time that do not go ahead with repairs
after they get the repair cost estimate and they want to sell me their
broken television instead of paying me to fix it..... and you would not
believe the prices they ask for their broken stuff..... ! In my humble
opinion you would be lucky to get $25 for a broken television unless the guy
buying it knew it was a fairly simple fix or wanted to take a chance......
Since you already OWN the television, if it cost $200 to fix it and $700 to
replace it...... this is not a tough decision as long as the television had
a nice picture and no other operational difficulties right before it failed.

 

[private person]

indeed the repair is only $200.... and even then they have a used

television with an unknown history. I do not understand your thinking
here. It is amazing to me that you think you could have "sold" your broken
television for $400..... hopefully not to a friend.
I have "customers" in my shop all the time that do not go ahead with repairs
after they get the repair cost estimate and they want to sell me their
broken television instead of paying me to fix it..... and you would not
believe the prices they ask for their broken stuff..... ! In my humble
opinion you would be lucky to get $25 for a broken television unless the guy

It is equally amazing to me that you would not buy this repairable TV
for no more than $25 knowing full well it could be fixed for $200. Ask
yourself honestly, if you did get this TV for %25 and fixed it for
$200, would you be willing to sell it for $300 or perhaps it would not
be a fair price to sell it? At that time it would seem $450 to $500
would be a fair price. A lot of people including me would buy a TV
like this for $450 - $500. It all depends on who is at an advantage.

 

[john]

Ha! Ha!
Soo funny.
kip