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SONY poor service

Discussion in 'Electronic Repair' started by Eric, Sep 9, 2003.

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  1. Eric

    Eric Guest

    I have a SONY cassette deck and it appears tape wrinkled. I found out from
    internet there has a upgrade part to fixed the problem and someone e-mail me
    the service bulletin. The service bulletin refer to another service
    bulletin for another part I need to replace which I don't have. When I
    talked to SONY parts department, they said no way to access service
    bulletins to obtain the new part numbers. They suggest me to talk with local
    services. I talked to local services and they don't want to give out any
    information. When I order the service manual, it won't come with any
    service bulletin like Technics even I ordered the service manual after the
    service bulletin came out for few months. I am kind of mad why the service
    of SONY like that. They has a lot of problems don't want to share with
    customer like TA-E9000ES. Customers complaints no sound, this is the design
    problem due to resistor under-rate. SONY put this matter in "confidential".
    From now on, I will tell all my friends aware SONY products even how good
    they are. The service in SONY is very poor. How many hidden design problems
    and how much money they make to fix this design problem.
  2. Patch

    Patch Guest

    service shop. They tell us to contact a local "authorized service center".
    If you want to get your unit fixed, look in the yellow pages for a Sony
    dealer. (or raise hell with Sony)
  3. Chris Mann

    Chris Mann Guest

    Sony has pretty much gone down hill in the past 10 years. I used to be a big
    fan of Sony until I saw their products, service, and support fall apart.
    I've witnessed their consumer product go to hell, their monitors, and now
    that I do pro electronics, their pro line also. Not even their DV tapes are
    worth anything. Some mfgs used Sony parts such as their heads until they
    found out that they were of poor quality and out of spec tolerances. I don't
    know what happened to them but I wouldn't recommend anything of Sony
    What a shame.
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