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Sides get cut off Toshiba 29L1350U, thinking of exchanging forInsignia NS-28E200NA14

Discussion in 'Electronic Repair' started by jaynews, Aug 30, 2013.

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  1. jaynews

    jaynews Guest

    I recently bought a Toshiba 29L1350U LED backlit TV. When viewing 480 (Non-HD) widescreen material via the antenna or composite input, the sides getcut off a little, which is annoying when watching a certain financial newschannel that begins with the letter B. No other TV in my house has this issue with the identical signal via the identical type of input, and I've tried all the settings on the Toshiba TV, etc.

    I've called Toshiba tech support, and they admit they can't resolve this issue.

    I'm thinking of exchanging this TV of an Insigna NS-28E200NA14, which is slightly cheaper (but only by $10) It's 27.5 inches versus the 28.5 inch Toshiba.

    I'm assuming the Insigna won't have the "sides cut off with a 480i widescreen signal via the composite input" issue. (and if it does, I could always take it back as well)

    I just wanted to ask if you think exchanging for the Insigna is going to bea mistake in the long run, due to the brand being more likely to break than a Toshiba? I'm told Toshiba is supposed to be one of the more reliable brands. Is this really still true?

    Would I be better off just learning to live with the sides getting slightlycut off on the Toshiba, rather than accept an "off brand" TV like Insignia, or do you think the Insignia is just as good a TV in terms of reliability?

    (and..BTW...yes, I have a good reason for viewing 480 (non HD) material)

    Let me know what you think.


  2. Ken

    Ken Guest

    I don't have a Toshiba, but on my LG it has the ability to set the
    screen to a size larger than normal. Are you sure your TV is not set to
    fill the screen and is perhaps set too large?
  3. jaynews

    jaynews Guest

    I'm absolutely sure that it isn't set for larger than normal, and that there is no setting that will resolve the issue. There is a TheaterWide 1 setting which does prevent the side from getting cut off, but then the tops getcut off. The other 2 settings are zoomed in even further which is of no use to me.

    Even if I set it to 4:3 mode, so that there are black bars on the sides, the information on the sides still gets cut off.

  4. As far as I know, unless the display is set for "dot by dot", there is /some/
    overscan in all modes, on every flat-panel display ever made.

    Insignia is (I believe) Best Buy's store brand. It does not have a
    particularly good reputation for reliability.

    Before swapping, find out /exactly/ what these displays are supposed to do,
    and how they operate. Find an older (good luck!) salesperson to assist you.
  5. Wond

    Wond Guest

    I wonder if this a problem with the Toshie upconverter, and if you
    could circumvent it, for testing, by doing the upconversion in a separate
    unit, a DVD player of the correct vintage perhaps.
  6. Guest

    What's the source ? If there is a cable box involved it might have settingswhich are the culprit. I ean into this with a Sony one time and I literally put a scope on the output of the box to find the black bars on the sides of the video. Of course the problem was the opposite of this one but still,the TV cannot display what is not there.

    Actually what that cable box was doing is exactly what you need in this case......
  7. jaynews

    jaynews Guest

    As far as I know, unless the display is set for "dot by dot", there is /some/
    True, but, this is the only HDTV in the house that has this issue with 480 pixel widescreen material. In other words, this TV cuts more off the sides than any other HDTV in the house with this low-def widescreen material.

    That's what I'm afraid of....exchanging the Toshiba to get rid of the "sides cut off issue" and then getting stuck with something that isn't reliable.

    I doubt any salesperson would be able to tell me what 480 pixel widescreen material will look like (i.e. whether the sides get cut off) on the Insignia.

  8. jaynews

    jaynews Guest

    The source is the composite output of the cable box....and no other TV in the house has this issue. There is a reason why I must use the composite output, because I'm wirelessly sending this signal to various TVs in the house (and, yes, the problem happens whether this Toshiba is connected directly to the composite output of the cable box itself, or if the signal is wirelessly sent to the Toshiba via a sender/reciever) There is no setting on either the cable box itself, or the Toshiba which resolves this issue (which ONLY happens with the Toshiba TV)

  9. "jaynews" wrote in message
    Ah. So you're talking about films that are transferred within a 16:9
    letterbox, to be vertically compressed to restore the full widescreen aspect
    ratio. You'll probably have to experiment with each display, to see what it
    shows and doesn't show.
  10. jaynews

    jaynews Guest

    The way I think of it, the signals is getting horizontally expanded, and they are horizontally expanding it too much....but maybe I'm wrong in thinking of it that way.

    Anyway, I'd hate to box up the Toshiba, return it, get the Insignia, and find out that it has the same problem. Maybe I should just buy the Insignia,and then return the one that I like the least? Or should I just learn to live with the issue in the Toshiba? (only happens with that TV, no others in my house)
  11. Anyway, I'd hate to box up the Toshiba, return it, get the Insignia,
    You need to find out what's going on, and make a rational decision, rather
    than schlepping boxes.

    I would start with the other TVs, and take notes as you watch. Exactly what do
    they to do to the picture (or not do)? Then compare them with the Toshiba.

    Remember, the guy at Best Buy wants to put out the least amount of effort to
    get you to buy something. It's unlikely he'll be willing to help you make the
    right choice. It's in your hands.
  12. jaynews

    jaynews Guest

    The problem is that, at Best Buy, they're using feeding all the TVs a real HD widescreen signal, and the problem only exists (I believe) with a 480 widescreen signal. So, there isn't any comparison I could make in the store with the type of signal that triggers the problem.

  13. "jaynews" wrote in message
    All you need do is insert a DVD that's designed for 16:9 playback.

    Now, most current BD players are designed to upconvert 480 to 1080. Perhaps
    Best Buy's player has an option to disable this.
  14. Leif Neland

    Leif Neland Guest

    William Sommerwerck skrev:
    Some stupid stations are transmitting a 16:9 inside a 4:3 signal with
    their logo at top and subtitles burned in at the bottom.

    So on a 16:9 screen, there are black bars at the sides, and dark gray
    bars at the top and bottom.

    Most annoying, the resolution are probably 400x300 or something that
  15. I have the opposite problem, of sorts. If I connect a bluray player over
    HDMI to my epson projector, and play a DVD the projector tries to make the
    video fill the screen and then distorts the aspect, usually horribly. It
    has someting to do with the projector being 16:9 or whatever they are
    these days.

    There's probably a magic combination of settings to disable this nonsense,
    but the solution is just run RGB cables from and old DVD player to the
    projector and watch stuff that way. Bluray discs play fine.

    I did discover there are "zoom" settings in some of my devices that are
    digital and have a composite out signal as well. The default setting in a
    WD live media box, out of the composite port resulted in what seemed to be
    a ridiculous amount of overscanning on a coventional TV. Menus were
    chopped off and off the screen. It looked like having "zoom" enabled on
    some zenith console television. Tinkering with this got it working again
    with the old TV set.

    It's possible your TV has crappy defaults overscan and that just sucks for
    you. Does your source device have any sort of zoom setting that can be
    fiddled with to compensate for the TV? I had no idea these even exist, but
    it does on some devices.
  16. another person reports this issue
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