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Service policy for Samsung 50" HDTV?

Discussion in 'Electronic Repair' started by Al, Sep 21, 2005.

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  1. Al

    Al Guest

    I'm considering buying a 50" Samsung HDTV (HLR5067W). Should I also
    purchase the service contract they sell with it? (Cost: about $400.)

    The salesmen at the stores that sell large-screen TVs all warn me that
    replacing the main bulb in this machine costs $400 or so just for the
    bulb, and that I'll need to have a service technician do that repair.

    What's your recommendation on service policies on such units?
     
  2. : I'm considering buying a 50" Samsung HDTV (HLR5067W). Should I also
    : purchase the service contract they sell with it? (Cost: about $400.)

    : The salesmen at the stores that sell large-screen TVs all warn me that
    : replacing the main bulb in this machine costs $400 or so just for the
    : bulb, and that I'll need to have a service technician do that repair.

    : What's your recommendation on service policies on such units?

    Generally those service contracts are just money makers for the stores that
    sell them and don't work in your favor for the most part.

    If you want to rest easy, stick the $400 into a bank account and use it
    towards the repair if the set breaks down.

    The set you are looking at (it's a DLP) does use a bulb which will burn out
    at some point, but these days it'll probably croak long after that repair
    contract runs out.

    So when that happens, you are out the $400 for the contract and will have to
    cough up another $400 to replace it on a set that is a few years old and
    cost around $2000.

    Doesn't make sense, does it?

    -bruce
     
  3. Don't buy them. They are designed to make money for the store.
     
  4. MTLnews

    MTLnews Guest

    Don't think the bulb of a DLP is included in these contracts anyhow. When
    the bulb goes, it is considered a consumable, and not a manufacturing defect
    (just like printer cartridges). Regular wear and tear.
    I never take these service contracts anyhow. Just like when just under 3
    years ago, the salesman tried to sell me a service contract for a DVD
    burner.. Burner back then was something like $120, and the service contract
    was $30... And now (3 years later) new burners (4 times faster) can be had
    for $50.. :) Definately not worth it. In my case, I got lucky that the
    unit died on me 10 months after I bought it, and the manufacturer actually
    arranged to have it picked up by Fedex, and was then sent a replacement free
    of charge (not even shipping) and a nice upgrade (went from a 2X burner to
    thier latest 16X burner at the time). Hey I definately got my money's
    worth., nd the unit has been working like a charm...
    Due to competition, they work with very low markups on the hardware, and try
    to make up for it, by selling you these contracts, accessories, monster
    cables, power conditioners, etc. which have huge markups..
    Within the first year, you have the manufacturer's warranty usually anyhow,
    and if all is good for first year, usually the odds are it will last at
    least 5 years before anything goes wrong, which at that point the contract
    is expired. And in most cases, the repir will be less than or around $400
    if you are unlucky.

    Good Luck.
     
  5. Guest

    : I'm considering buying a 50" Samsung HDTV (HLR5067W). Should I also
    : purchase the service contract they sell with it? (Cost: about $400.)

    : The salesmen at the stores that sell large-screen TVs all warn me that
    : replacing the main bulb in this machine costs $400 or so just for the
    : bulb, and that I'll need to have a service technician do that repair.

    : What's your recommendation on service policies on such units?

    Another cheaper option is 3rd party plans offered by Repairmaster and
    Mack. The Repairmaster plan has had favorable discussion on avsforum and
    Mack has a long history of camera service plans and now offer electronics
    coverage. Both plans offer bulb replacement coverage separate, but you
    still have to buy regular coverage to get the bulb replacement coverage.
    The price of these plans are cheaper than those quoted by CC or BB.
     
  6. quietguy

    quietguy Guest

    Also check that it is a service contract, not an extended guarantee.
    Service contracts cover everything (or at least they should) but the
    guarantees exclude normal wear and tear

    David - who would find a local trusted repairer if he was going to pay
    for a service contract
     
  7. Art

    Art Guest

    With the overall history of Samsung, and servicing way too many for Lamp,
    Ballast, Colour Wheel, and Light Engine problems, I'd probably drop the coin
    for the service contract. The first repair, especially of ht is the colour
    wheel or ballast, may easily cost more than the $400 stated. Most major
    companies, within their service contracts, do cover the lamp, on a limited
    basis, as well as all the other internal components of the products. Make
    absolutely sure that you ask specifically what is included with the policy
    and the length of it's term, especially if the first year runs concurrent
    with the manufacturer's original warranty. No, I don't sell policies, just
    eapir the crap that my employeer, a major retailer, sells to the consumers.
     
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