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Repairing a Premier Health Products PHP 2026 / 2027 Massage Chair

Discussion in 'Troubleshooting and Repair' started by desertrider, Apr 18, 2017.

  1. desertrider

    desertrider

    2
    0
    Apr 18, 2017
    Repairing a Premier Health Products PHP 2026 / 2027 Massage Chair:

    I have included all service manuals attached here for this chair hoping this will help someone in the future but below is the most common problem & how to dissemble, where to get part.

    Most common problem is when ALL the massage chair motors e.g. recline, Kneading, Tapping, elevation no longer work - you will notice the vibration will work.

    This problem is from the donut shaped Toroid / Toroidal Transformer that powers all the motors. Attached are all the service manuals and disassembly instructions along with where to buy the part.


    1. The original PHP 2026 Toroidal transformer has a single primary 110V (60Hz), dual 2x 24Vac secondary TAPS @ 16AMPs or 336VA
    2. OD = Outside Diameter = 96mm (3.78”) and H = Height = 74mm (2.91”)
    3. Was impossible to find a US made Toroid with this OD of 96mm – the OD must be exact to fit inside the cover or fit on the main PCB – you can find one with correct voltages but it will not fit.
    4. I contacted a Toroid / Toroidal China Manufacturer (they make almost all Toroid’s in China) and they will make a custom Toroid for $50USD + $29USD=$79USD
    5. The China company sells Toroid / Toroidal Transformers on eBay (been around for while) and their contact is Seller information:
    a. eBay = diytalent86
    b. e-mail = [email protected]
    c. If seller does not exist then just look for any China Toroid / Toroidal manufacturer on eBay and contact them as they will custom make this Toroid for you - expect to wait 1 month for the part as it ships from China.

    Given the US is 120Vac & the preferred output is 24Vac I decided to have the new Toroid made to meet the best input / output
    Here are the SPECS in having a new custom Toroid I got made for $79.00USD:
    1. (1x) Single Primary INPUT = 120Vac (US Voltage) – this can be between 110Vac to 120Vac
    2. US Frequency = 60Hz
    3. (2x) Dual 24Vac Secondary OUTPUT – this can output between 21-24Vac
    4. Approximately 300VA to 400VA – Anywhere in this range – PHP 2026 is 336VA / 16AMP
    5. Toroid OD = Outside Diameter = 96.5mm (must be 96.5mm or LESS)
    6. Toroid H = Height = 73 mm – must be 73mm or less
    7. There are six (6) wires coming out of the PHP 2026 Toroid:
    a. Primary INPUT = Black / White is 120Vac
    b. 1st SECONDARY OUTPUT = Yellow / Yellow = 24Vac (about 168VA)
    c. 2nd SECONDARY OUTPUT = Blue / Blue = 24Vac (about 168VA)
    d. Total SECONDARY OUTPUT MAX from original Toroid is 336VA @ 24Vac (each leg is 168VA MAX * 2 = 336VA PEAK) – this chair will not use this much the that is the rating on the original Toroid.
    e. Chair will probably work find with any Toroid with power output of 200VA-400VA – I had my custom made to output PEAK 330VA.
    d. This is Toroid known as a single primary with dual secondary = INPUT 110/115/120, OUTPUT 24-0-24

    I have included pictures showing the measurements & label on the existing PHP 2026 Toroid Transformer.

    The other attached service manuals will help you with other issues with this massage chair

    desertrider
     

    Attached Files:

    Last edited: Apr 18, 2017
  2. Rodney Carter

    Rodney Carter

    1
    0
    Aug 6, 2017
    Hi desert rider, My Premier back massager will recline, but it won't retract from recline without pushing hard on it to get it back into position. Could you give me your opinion on a fix? I have no clue what I'm doing. Thanks for your post!!!
     
  3. desertrider

    desertrider

    2
    0
    Apr 18, 2017
    Is the motor working when you try to retract the recline? If the motor is working then I would look for the wire cable that runs down the side (Left Side When sitting in chair just up from bottom runs along the metal frame next to recliner) and if it is getting stuck between the recliner & metal frame - this wire is supposed to be tied off but if it has come loose and is getting torn or stuck in the recliner better get it out of the way fast or it will get cut in half - this cable is the wires that control the chair.

    Otherwise you need to look at the service manuals I have attached in my above post and follow the troubleshooting for your issue.

    Good Luck
    desertrider
     
  4. kevin buickerood

    kevin buickerood

    19
    0
    Nov 13, 2017
    Desertrider, first off, thank you so much for this EXCELLENT post. Very informative and helpful. I acquired a Massage Chair (PHP 2027) today. After moving it from a friends house, who said it worked, trucked it across Dallas, and put in my garage, we plugged it in to find it only vibrates.There is no movement at all, and remote shows 'ER' shortly after trying any action on the remote. From what I've read on your post, looks like I need one of the Toroid transformer? I've got zero electronics experience, but it looks like this is a buy a new one and swap it out with the old one type of thing, am I correct? if so, can you point me in the right decision... do I simply email that address you posted and ask for a new one for my 2027 chair? -- Thank you so much! id like this to be fixable so I don't have to BUY one :) !! -- Kevin
     
  5. kevin buickerood

    kevin buickerood

    19
    0
    Nov 13, 2017
  6. kevin buickerood

    kevin buickerood

    19
    0
    Nov 13, 2017
    OK, I'm late to the party, but appears they're out of business. Wonderful.


    OUT OF BUSINESS
    According to information in BBB files, it appears that the company is no longer in business. The phone numbers BBB had for this company are disconnected, and directory assistance does not have a listing for this company. BBB's mail to this company has been returned as undeliverable. If you have an unresolved dispute with this company you may wish to seek legal advice.
     
  7. kevin buickerood

    kevin buickerood

    19
    0
    Nov 13, 2017
    FIXED! Thank you for the diagrams etc. I was able to determine it was indeed my Toroidal transformer. I was able to buy one from Mouser Electronics, part# 553-VPT48-5200 which is 112mm in diameter and has a power rating of 250VA. It fits fine by moving it a little bit. Chair now works!
     
  8. Robert Kanyuk

    Robert Kanyuk

    4
    1
    Jan 14, 2018
    Hey Kevin, I ordered the part you mentioned and I'm confused that the original part is a six wire transformer and the replacement has eight. Not an electrician, but trying to get the chair up and running. Any advice would be greatly appreciated.
     
  9. kevin buickerood

    kevin buickerood

    19
    0
    Nov 13, 2017
    Hey Robert! Sure, I can help with that. We have guests coming over tonight, so I can't look right now, so I will look at it asap and see how we hooked it up. I'll provide photos.
     
  10. kevin buickerood

    kevin buickerood

    19
    0
    Nov 13, 2017
    OK, hopefully, the PDF will upload with this post. This shows how we connected it, and the chair works fine. I tried to show the best angle to show you the colored wire from the Toroidal to the board itself.
     

    Attached Files:

  11. kevin buickerood

    kevin buickerood

    19
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    Nov 13, 2017
    I'm not an electrician, I had a friend who knows how to use a meter wire this, so I claim no responsibility. Mine works 100%.
     
  12. Robert Kanyuk

    Robert Kanyuk

    4
    1
    Jan 14, 2018
    Hey Kevin, You've been great. I'm 100 percent taking responsibility for my actions here. I very much appreciate you taking your time to help out a complete stranger. One last question regarding the black and red wires coming off the transformer. They both go to yellow wires, but I cant see which yellow is for red or lack. I uploaded an image showing labeled yellow "a" and yellow 'B' at the point the connect to the board. Would you trace the wire back to where they connect to red/black, and let me know which wire goes which letter? Thanks again.
     

    Attached Files:

  13. Robert Kanyuk

    Robert Kanyuk

    4
    1
    Jan 14, 2018
    ]Hey Kevin, You've been great. I'm 100 percent taking responsibility for my actions here. I very much appreciate you taking your time to help out a complete stranger. One last question regarding the black and red wires coming off the transformer. They both go to yellow wires, but I cant see which yellow is for red or lack. I uploaded an image showing labeled yellow "a" and yellow 'B' at the point the connect to the board. Would you trace the wire back to where they connect to red/black, and let me knowwhich wire goes with which letter? Thanks again.
     
  14. kevin buickerood

    kevin buickerood

    19
    0
    Nov 13, 2017
    no problem! your 'B' went to the RED wire. Your 'A' went to the black wire.
     
  15. Robert Kanyuk

    Robert Kanyuk

    4
    1
    Jan 14, 2018
    Good as new! Thanks so much!
     
    kevin buickerood likes this.
  16. kevin buickerood

    kevin buickerood

    19
    0
    Nov 13, 2017
    Awesome! Get ready for some GREAT naps in your chair. I think the hardest thing about it, is getting those darn armrests back on and locked in :) . Enjoy it! I'm in mine frequently, they're awesome!
     
  17. 1Jatamae

    1Jatamae

    3
    0
    Mar 29, 2018
     
  18. 1Jatamae

    1Jatamae

    3
    0
    Mar 29, 2018
    I followed your post detailing how to order a custom Toroidal Transformer at the email address provided and did not receive any response. Is there any one else that I could approach about custom making this part? I have looked everywhere on how to get this accomplished with no luck. Any help you can provide is greatly appreciated.
     
  19. kevin buickerood

    kevin buickerood

    19
    0
    Nov 13, 2017
    Jatamae, you don't need to build one. Here is what you need.

    https://www.mouser.com/ProductDetai...GAEpiMZZMvwUzoUXIIvyTw34uqMHR%2buURoPZvADZjQ=
     
  20. 1Jatamae

    1Jatamae

    3
    0
    Mar 29, 2018
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