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repair information needed on a toy riding pony

Discussion in 'Electronic Repair' started by Bill Proms, Sep 4, 2012.

  1. Bill Proms

    Bill Proms Guest

    My cousin has a toy riding pony like the one found here:

    http://www.amazon.com/Hasbro-76471-FurReal-Friends-Butterscotch/dp/B000F2JZKO

    Recently, it has become partially dysfunctional and I was trying to find a
    repair facility. I contacted the manufacturer and they say it's no longer
    in production and therefore no place available offering repair. It's really
    to large to ship anywhere, so I'm left either with a broken toy or no choice
    but to try and repair it myself. I looked it over yesterday, but found it
    very UNuser friendly when trying to disassemble it. The pony "coat" for
    example, while it unzips from around the head, there are no other areas with
    zippers so the only way I saw to remove from the body would be scissor
    cutting which I really didn't want to do. There may be a special way of
    disassembly anyhow which is why the next step was to try to find a service
    manual.

    Anyone have experience repairing these gadgets please chime in. What a
    waste to spend nearly $600 new and can no longer get support when something
    goes wrong.

    Thanks in advance,
    Bill
     
  2. N_Cook

    N_Cook Guest


    From my limited experience of motor & clockwork driven automata the main
    failure, assuming fair wear and tear, is the first drive pinion, stripped
    teeth/shifting or split. If its been abused then it could be anything , of
    course
     
  3. Recently, it has become partially dysfunctional and I was
    You might want to point out to Hasbro that it's legally obliged to provide
    service parts (and by implication, service).

    If Hasbro doesn't cooperate, contact your state Attorney General and file a
    complaint.
     
  4. Sofa Slug

    Sofa Slug Guest

    My guess is that Hasbro would try & weasel out of it. The ad does state
    "Discontinued by manufacturer: Yes". Once certain makers discontinue
    manufacturing an item (particularly with imported electronics), you may
    be immediately left out in the cold - they might literally deny it's
    existence, sometimes refusing to supply parts or even service info (I
    had this happen recently with Kenwood). This appears to be on the
    increase as more & more manufacturing is outsourced to nameless Chinese
    factories.
     
  5. While these are great excuses, it still doesn't chang the 7 years of parts
    laws that still do exist in the US. Best case, the OP would get some money
    from habro to cut the loss on the thing junking out.
     
  6. Winston

    Winston Guest

  7. Sofa Slug

    Sofa Slug Guest

    I could be wrong, but I have never seen written confirmation of any
    FEDERAL law requiring parts to be available for any specific amount of
    time (if this does exist, I would welcome a link to it). Maybe you are
    thinking of California state law (and similar laws in some other
    states). Here is the citation for California:

    ---

    a) Every manufacturer making an express warranty with respect to an
    electronic or appliance product described in subdivision (h), (i), (j),
    or (k) of Section 9801 of the Business and Professions Code, with a
    wholesale price to the retailer of not less than fifty dollars ($50) and
    not more than ninety-nine dollars and ninety-nine cents ($99.99), shall
    make available to service and repair facilities sufficient service
    literature and functional parts to effect the repair of a product for at
    least three years after the date a product model or type was
    manufactured, regardless of whether the three-year period exceeds the
    warranty period for the product. (b) Every manufacturer making an
    express warranty with respect to an electronic or appliance product
    described in subdivision (h), (i), (j), or (k) of Section 9801 of the
    Business and Professions Code, with a wholesale price to the retailer of
    one hundred dollars ($100) or more, shall make available to service and
    repair facilities sufficient service literature and functional parts to
    effect the repair of a product for at least seven years after the date a
    product model or type was manufactured, regardless of whether the
    seven-year period exceeds the warranty period for the product.
     
  8. Thank you for the updated information.

    Some manufacturers won't supply service parts for products currently in
    production!

    There used to be such laws -- at least according to what I read in a "High
    Fidelity" article, and what the parts lady at Sony told me.
     
  9. hr(bob)

    hr(bob) Guest

    What doesn't it do that it is supposed to do, and what can it do? If
    you want help, we need more information.
     
  10. Bill Proms

    Bill Proms Guest

    Just a quick update here- the manufacturer no longer supports this type of
    pony. I emailed and later called them yesterday. They don't even have a
    service manual available either and also advised me that there were no user
    serviceable parts inside. I'll tell you one thing, if my cousin hadn't of
    bought this used at a yard sale (I think she paid $20), I would have been
    quite upset with the lack of cooperation especially considering the original
    pricetag of hundreds of dollars.

    For now, they'll just use the pony as an unpowered toy. The kids can still
    get up on it and have plenty of fun.

    Thanks again for the reponses here.

    Bill
     
  11. You know the old joke about the kid playing with the cardboard box and
    ignoring the toy.

    It sounds like Butterscotch was a product with fundamental design problems,
    and Hasbro decided to just dump it. At least Tyco didn't gripe when people
    requested replacements for their defective N.S.E.C.T.

    Regardless, I'd still contact the Attorney General in your state, or the
    state in which Hasbro is located. If people don't complain, businesses will
    continue to get away with this "we don't give a damn" crap.

    I just forced La Crosse into replacing a clock/thermometer which was labeled
    (on its Website) as having an atomic clock, but did not, with one that did.
     
  12. wow, that thing is creepy:

     
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