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Rear channel cutting out on Philips Receiver

B

Brian Fox

Jan 1, 1970
0
I have an old Philips Stereo Receiver, Model FR951P BK01, Serial #34215979,
that I have had for probably 10 years now, and taken good care of.
Recently, the rear channel speakers have been popping and cutting out
intermittently, which is especially noticeable (and annoying) while playing
a racing game from the cockpit view, which sends all engine noise to the
rear channel. It does cut out playing cd's and movies as well, though, and
is not isolated to video games.

The speakers don't cut out completely, they pop and then mute to about 20%
volume, then a few seconds or minutes later pop and start playing again. I
took it in to Metro TV and Audio here in Lincoln, NE, who I believe is an
authorized repair shop for Philips. They took a look at it, charged me
about $100, and said they checked and soldered (I think) all of the
connections to the rear channel.

I brought it home and it seemed to work alright for the first few minutes,
then started doing the exact same thing again. I returned it to the shop,
only to have them tell me it works fine and hand it back.

Just for trial and error purposes, I disconnected all speakers, and plugged
the front speakers into the rear channel to eliminate the possibility that
the wiring to the rear speakers is faulty, and the front speakers still
popped and muted randomly. I have tried bypassing the tv and plugging the
xbox360 audio directly into the receiver with no luck, as well as trying
different input slots (ie. vcr/tv/cd/ld). Like I said before, though, it
will cut out while listening to cd's and movies as well, I just used the
xbox since it sends a louder signal to the rear channel. While the problem
is occurring, I have tried switching from "Prologic" to "Hall" or "Stadium"
or one of the other settings to see if that pops it back to normal,
sometimes it worked, other times it stayed muted.

Philips is basically no help, as their website e-mail function is
inoperable, and the help line is just a guy in India typing whatever I say
into his query box.

Does anyone have any suggestions as to what to tell the shop to look at?

Thanks
Brian Fox
 
J

Jumpster Jiver

Jan 1, 1970
0
Does anyone have any suggestions as to what to tell the shop to look at?

Thanks
Brian Fox

Tell them to look for a contact from the better business bureau or
department of consumer affairs.

If they didn't replace any parts, is there POSTED labor rate $100 to
repair an amplifier? Did they give you a written estimate first, or did
you agree to the price before the repair was done?



The normal process is to determine the problem and not just solder and
assume it's repaired.
 
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