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QWEST Still Sucks

Discussion in 'Security Alarms' started by Bob La Londe, Mar 4, 2011.

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  1. Bob La Londe

    Bob La Londe Guest

    Yesterday I did a move for a client from one suite in a complex to another.
    They ordered a new phone line for the new suite. (not sure why) Anyway, I
    could not find the prerun wire from their new suite in the phone room were
    the demarc is. The new phone line was there clearly marked on a new block.

    It bothered me until I got out my ladder and a flashlight to look up in the
    ceiling. The feed wire to that suite went into a conduit which I could see
    went down a wall into a nearby utility room. I had building management come
    out to open the utility room for me. I expected to find a cross connect
    board, but nope. There was a whole-nuther demarc. Coming down the wall was
    the feed wire from the clients suite. Says telco property on the demarc,
    more than a dozen lines are connected there, and its obviously fed by a
    telco provided underground cable.

    No problem I thought. Call Q-Worst and explain that they had installed to
    the wrong demarc. The first CS rep decided I was high, that it was
    installed correctly, and that it was the customer's fault for not hiring
    Q-Worst to install wire and jacks. (Wire and jacks that already existed in
    perfect working order.) After going back and forth on the phone for nearly
    30 minutes arguing with the first genius I got switched to another.

    It took nearly 30 minutes for the second genius to decide to send somebody
    out, but he still argued that Q-Worst had installed it to the correct demarc
    inspite of the fact that a previous business in that suite had Q-Worst
    service from that demarc. I even looked them up in a directory and found
    their old listed number marked on the block covers in the demarc. Q-Worst
    will have a field tech out sometime today between 9 and 5, and they still
    may not do anything according to genius number 2.

    Sigh.

    Any Q-Worst reps reading this take offense? Good. Maybe you will fix the
    problem of blaming all your mistakes on other people, and just start fixing
    your mistakes. Maybe train your techs to understand that those of us who
    are personally responsible for our performance actually know what we are
    talking about. I doubt it, but we can hope.

    --
    Sincerely,
    Robert (Bob) J La Londe III

    The Security Consultant
    P.O. Box 5720
    Yuma, Az 85366

    Licensed Communications Contractor
    Serving Yuma Since 1994
    Commercial & Residential
    ROC103044 & ROC103047

    (928) 782-9765 Voice
    (928) 782-7873 Fax

    ^ underscore
     
  2. G. Morgan

    G. Morgan Guest

    Why bother? Why didn't you tie in there and just tell the Cx to report it?

    I rarely get involved with the Telco Corp. unless they are preventing me from
    doing the job (port blocking mainly).
     
  3. Bob La Londe

    Bob La Londe Guest

    Well, there would have been the small matter of installing 75 Yards of wire
    across 7 business suites, through 2 buildings, and multiple brick firewalls.
    Or Qworst could just do it right the first time.
     
  4. G. Morgan

    G. Morgan Guest

    Ah ha! Yup, that's a good reason to call!
     
  5. JoeRaisin

    JoeRaisin Guest

    Aw crap - ya done got me started on telco bastids.

    Doing a fire system for a major department store in Flint, MI. It's a
    sub from ADT. Anyway, supposed to meet the telco sub-contractor and
    show him where the fire panel will be so he can run the lines. I drove
    up from Detroit and there are at least six weather related accidents
    that make me half an hour late. I call ahead to let them know I will be
    there.

    I show the guy where the fire panel will be and he starts whining about
    how he was told he was only going to have to verify lines, not run them
    and how he hates drilling through concrete block. I show him the main
    telephone room and he doesn't know the numbers he's supposed to use. I
    even show him where the intrusion panels are, as they were noted on his
    paperwork, but told him they are working fine and as far as I knew.

    Last time I saw him he was calling his boss about the tire on his van
    being flat.

    About a week later I get a call from my boss who wants a blow by blow of
    what happened when I met with him. The store called the telco about the
    work not being done. Telco calls the sub who braces the tech and he
    tells them I showed up late (which was true), didn't know where anything
    was and just told him he was on his own before leaving after only a few
    minutes.

    Well, I've only been with these guys since December but my boss and the
    install mgr from ADT we work with felt they knew me well enough that
    they backed me up even before getting my story - that was nice, but I'd
    still like to throttle that jerk...
     
  6. JoeRaisin

    JoeRaisin Guest

    Yeah, that's a good idea. In hindsight, I also could have checked out
    with the construction foreman - with the other tech in tow.
     
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