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Problem with new Insignia TV

Discussion in 'Electronic Repair' started by mcp6453, Nov 24, 2007.

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  1. mcp6453

    mcp6453 Guest

    Yesterday, I purchased an Insignia NS-F24TV 24" CRT television from
    BestBuy. http://tinyurl.com/2hjzjq While the set is a cheap one, the
    user ratings are quite high. After lugging it home and hooking it up, I
    discovered a problem. All over-the-air and cable (analog) channels are
    in mono.

    There is apparently no switch or setting to cause the TV to work in
    mono. When I finally go through to India (after 30 minutes on hold
    followed by a disconnect and 45 minutes on hold followed by a
    disconnect), the genius offered the following suggestions:

    1) Call the cable company to see why this TV is in mono while all of the
    other TVs in the house are in stereo.

    2) Get a cable box with RCA outputs so that I can receive stereo.

    Of course I declined in both cases.

    There is no cable box. The set is hooked directly to the analog cable.
    The TV that this one replaced received all channels in stereo.
    Therefore, the problem is not in the delivery of the cable or OTA signals.

    I went through the automatic channel programming routine, and that did
    not make a difference. The selector is set for cable, rather than air. I
    did not set it to air, since the results would be useless.

    Don't all current TVs have to receive stereo audio? The set has dual
    audio amplifiers and has two front speakers. There are dual RCA audio
    inputs on the side and rear of the TV. The only technical limitation on
    receiving stereo audio appears to be the internal stereo decoder.

    Thinking that the set was defective, I called BestBuy and asked them to
    check the display model to see if it was receiving audio in mono. It
    was. However, they have their own internal video distribution signal, so
    I don't know if their signal has the same MTSC-encoded signal that is
    delivered by analog cable and OTA.

    Before I return it for a refund, am I overlooking anything? The reviews
    on the BestBuy web site do not mention the problem. A web search did not
    reveal this problem with this brand. Needless to say, I am dumbfounded
    to find a TV with stereo amplifiers and stereo speakers that does not
    deliver stereo in a conventional analog signal.
     
  2. Don Bowey

    Don Bowey Guest

    It is reasonably clear from the set's "technical specifications" that it is
    stereo capable.

    Have you gone through the setup menu to see that stereo is enabled? Have
    you verified that you are listening to the main audio channel and NOT to,
    for example, the secondary audio channel, which is commonly mono?

    Have you read the setup guide, or are you a think different (Apple) guy?
     
  3. mcp6453

    mcp6453 Guest

    It seemed reasonably clear to me, too, that it is a stereo TV. As I
    posted, yes, I have been through the setup menu. If there are any
    settings or adjustments for audio, I could not find them. The factory
    tech support in India was not aware of any. That does not mean that they
    do not exist. Neither mono nor SAP is mentioned in the scant manual.

    No, I'm not an Apple guy, and yes, I did read the manual completely
    before calling India or BestBuy or before posting here. In fact, I even
    downloaded the manual from the insignia-products.com web site in case
    the manual had been updated since the printing of the version that was
    included with the set.

    It is certainly possible that I am missing a setup parameter that will
    solve the problem. I would very much prefer to solve the problem than to
    lug the TV back to BestBuy and have to find another one. The picture is
    amazingly good as is the (mono) audio. If this audio problem can be
    solved, this TV is a good value. If the audio problem is a design flaw,
    this TV is worth purchasing only if the user does not want to watch
    analog cable or OTA signals in stereo.
     
  4. Ken G.

    Ken G. Guest

    Take it back and exchange it .
     

  5. I don't see stereo mentioned on the best buy or Insigna websites. It
    does have l&R inputs, but that doesn't mean it is a 'stereo' TV. Did
    you call Best Buy where you bought it? ? Does it say "Stereo TV" on the
    box?

    <http://www.bestbuy.com/site/olspage...=product&tab=1&id=1165610947330#productdetail>

    <http://www.insignia-products.com/pc-212-1-insignia-24-flat-tube-standard-definition-digital-tv.aspx>

    Here is the owner's manual:

    http://www.insignia-products.com/skins/skin_1/Topics/Documents/NS-F24TV_web.pdf
    --
    Service to my country? Been there, Done that, and I've got my DD214 to
    prove it.
    Member of DAV #85.

    Michael A. Terrell
    Central Florida
     
  6. mcp6453

    mcp6453 Guest

    Stereo is not mentioned anywhere that I can find. Why would anyone in
    2007 bother to look to see whether a 24" TV is stereo? Am I misinformed?
    Remember, the TV has stereo amplifiers, stereo speakers, and stereo
    audio input connectors. It appears that the only thing missing is an MTS
    stereo decoder chip. Can that be true?

    As I posted, I have read the printed manual and the downloaded manual.
    Neither mentions the problem that I am experiencing.

    Regarding the suggestion to exchange the TV, if mine is defective,
    exchanging it is a good option. If there is a design flaw in the TV,
    exchanging only wastes my time to have to return the exchanged TV for a
    refund.
     
  7. Guest

    So your 'cheap' TV left out a stereo decoder for analog TV which will
    be turned off in 15 months. OK, analog cable will be around a while
    after but not for long. I guess that helped them keep the price down
    and many folks wouldn't care either way - but you do. Such is life.

    GG
     
  8. Jamie

    Jamie Guest

    Or, the TV's have design defects and a whole slew of them BestBuy got
    their hands on for cheap!

    Your problem is "BestBuy"///
     
  9. Andy Cuffe

    Andy Cuffe Guest

    Based on the manual, it looks like it can only receive stereo from
    ATSC. I guess they want to cut costs on the analog reception. If it
    could receive stereo, there would be a menu option for
    stereo/mono/SAP. The only audio option in the menu applies to digital
    TV signals.

    Do yourself a favor and buy something a little better quality. These
    no-name sets will cost more in the long run unless you get very lucky.
    If price is that important, buy a used name brand TV.
    Andy Cuffe

     

  10. There you go making unfounded allegations against large corporations,
    with teams of lawyers. i hope that they take everything you own, idiot.


    --
    Service to my country? Been there, Done that, and I've got my DD214 to
    prove it.
    Member of DAV #85.

    Michael A. Terrell
    Central Florida
     
  11. Jamie

    Jamie Guest

    I speak from experience with Best Buy, How about you Jerk?
     
  12. mcp6453

    mcp6453 Guest

    Andy, I think you've hit the nail on the head. Thanks for taking the
    time to look at the manual. It still amazes me that a company could
    produce such a piece of junk and yet no one blasts them on the company
    web site. Until now.

    I'll return it for a refund before January 31 and buy something else.
    Maybe there will be some year end sales.
     

  13. No, you can continue to jerk it all you want. They can sue over your
    claim that they knowingly buy defective equipment, and resell it.


    --
    Service to my country? Been there, Done that, and I've got my DD214 to
    prove it.
    Member of DAV #85.

    Michael A. Terrell
    Central Florida
     
  14. JANA

    JANA Guest

    It sounds like the TV has a stereo decoder fault if the specifications say
    that it can receive stereo from an RF source. In the store, their sets
    should be fed with regular cable via an RF distribution amplifier system.
    The RF distribution amplifier system should not modify the stereo carrier.

    You should verify if the model is truly a stereo TV with the RF inputs. I
    have seen some low cost models not be able to decode stereo from the RF
    input. This is where they recommend to use a VCR or an external TV tuner
    unit for receiving cable stations in stereo.

    Have you thought about putting out a few extra dollars and buying a good TV
    set???

    --

    JANA
    _____


    Yesterday, I purchased an Insignia NS-F24TV 24" CRT television from
    BestBuy. http://tinyurl.com/2hjzjq While the set is a cheap one, the
    user ratings are quite high. After lugging it home and hooking it up, I
    discovered a problem. All over-the-air and cable (analog) channels are
    in mono.

    There is apparently no switch or setting to cause the TV to work in
    mono. When I finally go through to India (after 30 minutes on hold
    followed by a disconnect and 45 minutes on hold followed by a
    disconnect), the genius offered the following suggestions:

    1) Call the cable company to see why this TV is in mono while all of the
    other TVs in the house are in stereo.

    2) Get a cable box with RCA outputs so that I can receive stereo.

    Of course I declined in both cases.

    There is no cable box. The set is hooked directly to the analog cable.
    The TV that this one replaced received all channels in stereo.
    Therefore, the problem is not in the delivery of the cable or OTA signals.

    I went through the automatic channel programming routine, and that did
    not make a difference. The selector is set for cable, rather than air. I
    did not set it to air, since the results would be useless.

    Don't all current TVs have to receive stereo audio? The set has dual
    audio amplifiers and has two front speakers. There are dual RCA audio
    inputs on the side and rear of the TV. The only technical limitation on
    receiving stereo audio appears to be the internal stereo decoder.

    Thinking that the set was defective, I called BestBuy and asked them to
    check the display model to see if it was receiving audio in mono. It
    was. However, they have their own internal video distribution signal, so
    I don't know if their signal has the same MTSC-encoded signal that is
    delivered by analog cable and OTA.

    Before I return it for a refund, am I overlooking anything? The reviews
    on the BestBuy web site do not mention the problem. A web search did not
    reveal this problem with this brand. Needless to say, I am dumbfounded
    to find a TV with stereo amplifiers and stereo speakers that does not
    deliver stereo in a conventional analog signal.
     
  15. Do any of the 'good' makers produce CRT sets these days?
    They all seem to be busy trying to sell you LCD sets with a much poorer
    performance than the CRT ones they replace...
     
  16. mcp6453

    mcp6453 Guest

    The answer is...the analog section does not have an MTS decoder. The
    digital channels (which I did not know that I could receive on cable
    without a box, but I can) are in stereo. Therefore, this TV is a piece
    of crap in regard to its audio performance. Back it goes.

    If this set were my main set, I would buy a better one. Since it is in a
    small bedroom, the amount I paid is the limit that I wish to spend.

    Which "good" CRT do you recommend? Samsung appears to be a good one, but
    I don't buy anything with their name on it, so I am limited.

    There is a 27" Philips on sale in today's paper. Any thoughts on that one?
     
  17. Smitty Two

    Smitty Two Guest

    That's ridiculous. If people were sued for making offhand disparaging
    remarks on usenet, we'd all be in court every day.
     
  18. Jamie

    Jamie Guest

    If you want some good advise when dealing with Best Buy, you better
    return it with in the local ordinance laws that forces them to take back
    items and even then, they'll make it hard for you if you can not prove
    to them that the item is defective. In their eyes, the item is not
    defective.
    Best Buy has a rock hard policy on returns goods even if you become
    a victim of switch scams that happen either in house or a return of an
    item with defective or incorrect contents in the box, which is how I
    become so acquainted with them.

    I'm not going to go into great details but I can tell you that I had
    to get a lawyer on them. I wasn't going to take that sitting down..

    In my case, it was a wireless keyboard and mouse combo. at that time
    $99.00/ some one had switched the contents with a standard keyboard
    and mouse that had the cords ripped out. It was the last one on the self
    and was shrink wrapped. Then found out, they don't come shrink wrapped
    and they have a sealer in house, to repackage items. In Lou of
    all that, they try to accuse me of switching the items, shrink wrapping
    it and then peal it open to make it look good. At that point, I
    took down names and indicated as to what was going to happen next. The
    manager just took it as an idle threat and asked me to leave the store.

    I call them before I took a ride back to the store (30 miles), the
    shift manager absolutely didn't want to talk to me or give me any
    numbers to main headquarters. I had to go online to get them. As it
    turns out later, they fired the shift manager but nothing was said as to
    why.

    There was a lot more things that transpired before it all came to an
    end but when it was over, All I lost over it was some sleep. My lawyer
    and I, for one days pay, was compensated.

    Just some thoughts. Your store may have a better working manager but
    they are instructed from head quarters to follow a set of guide lines
    which they are willing to force you into legal battles.
     
  19. Jamie

    Jamie Guest

    Let me suggest something to you. Drop it before you make your self
    look even more of an idiot.

    I have already dealt with them. There is no fantasy about
    Best buy..

    All business will obtain products from the cheapest place possible
    around the globe how ever, this is not the issue at hand. It's when
    you're not happy with the product they are selling for what ever reason
    is when you'll find out what it's all about.

    I suggest you may want to consider that before you drool over
    something you obviously have had no experience in.

    Signed:
    A very experienced customer with their rock hard policy and
    victim of switch scams.
     

  20. What the hell do you know about me, other than your constant stream
    of insults on multiple elcectronics related newsgroups? I haven't
    'drooled' over
    any technology, since I was eight years old, and just HAD to have that
    transistor radio kit.


    Then you are too stupid to control your own finaces. If you are
    stupid enough to fall for bait and switch, you are too stupid to be let
    out of the house, let alone have any money.


    --
    Service to my country? Been there, Done that, and I've got my DD214 to
    prove it.
    Member of DAV #85.

    Michael A. Terrell
    Central Florida
     
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