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Discussion in 'Off-Topic Members Lounge' started by donkey, Jul 19, 2012.

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  1. donkey

    donkey

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    Feb 26, 2011
    Last edited: Jul 19, 2012
  2. Harald Kapp

    Harald Kapp Moderator Moderator

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    Nov 17, 2011
    The second one is especially nice - though not helpful for finding the right questions.
    I have a few candidates at hand for this chart...
     
  3. donkey

    donkey

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    Feb 26, 2011
    I was thinking of showing people the best way of aaking for help in repair/troubleshooting was asking them the following questions.
    what is the device?
    where are pictures/ schematics?
    who made the device/schematics?
    why do you think its not working?
    when did it stop working?
    how have you tested it so far?

    but I feel I am missing something in there
     
  4. davenn

    davenn Moderator

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    Sep 5, 2009
    yeah good thoughts mate it seems we all over and over again repeat the same ol' 20 questions just to get an idea of what is going on

    that second pic is an oldie but a goodie. I used to have it up on the wall of a previous place of employment.
    Usually generated a laugh or 2

    Dave
     
  5. davenn

    davenn Moderator

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    Sep 5, 2009
    so elaborations....

    what is the device? ---- full make and model
    where are pictures/ schematics? --- have you googled for a service manual ?
    why do you think its not working? ---- ie. what fault symptoms is it showing ?
    when did it stop working? ---- eg. during a thunderstorm or a power cut ?
    how have you tested it so far? --- even basic tests -- fuses, Low voltage DC rails tests

    Dave
     
  6. donkey

    donkey

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    add to the test question, multimeter, osciliiscope.
    add to the when question was there anything noticable like fire/smoke, a loud bang, a soft bang. the house lights went out due to a short
    and for the pictures.... blurry gives blurry answers. we can guess, but if the picture is really bad our answer is at best a guess. and an uneducated one too
     
    Last edited: Jul 20, 2012
  7. Harald Kapp

    Harald Kapp Moderator Moderator

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    Nov 17, 2011
    ... and when you're through putting all that information together it may even no longer be necessary to askt the question at all - some questions answer themselves during this process.
     
  8. donkey

    donkey

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    Feb 26, 2011
    very true like... oh wait.. got it lol
     
  9. (*steve*)

    (*steve*) ¡sǝpodᴉʇuɐ ǝɥʇ ɹɐǝɥd Moderator

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  10. davenn

    davenn Moderator

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    lol .... I dont think I have seen it before ... duh

    OK, we need to make that thread better known by aiming people to it like we do for the using LED's and other help threads

    So for that to be more successful, us more seasoned ones on here, you, me, Ian, coca cola, Harald etc etc need to make a concious effort to send people there or at the very least just do a quick copy and paste of its contents into a repair help thread.

    cheers
    Dave
     
  11. davenn

    davenn Moderator

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    Sep 5, 2009
    Appreciate your input donkey

    think have a read of that thread that steve linked to, and then looking at your posts above think about any holes that need to be filled in the help list :)

    cheers
    Dave
     
  12. Harald Kapp

    Harald Kapp Moderator Moderator

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    Nov 17, 2011
    New users could be E-mailed the tip-page as part of the registration procedure. No guarantee they will read it, but they can't excuse themselves later.
     
  13. donkey

    donkey

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    Feb 26, 2011
    only reason I am giving input on this is I see 1 or 2 people post topics and then get irritated when we can't help because we haven't got the whole story.....
     
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