Yes, this may be true. It would be good to measure this resistor. It looks like the leads are long and the resistor is up off of the board some also. Some resistors can look like this and be okay still.
I have seen this before. He will have to make measurements to complete the analysis and conclude what is actually the condition of the resistor.
I pointed out the circuit and what is happening there so if he has some smarts, he may be able to determine what is wrong, if any in this section.
If there is no other info then knowing something about the circuit will most definitaly be helpful, .....indeed!
He could send me the board and I could then tell him the answer to his dilemma.
But... that is probably not a cost effective option....