Maker Pro
Maker Pro

pleasant surprise from MCM

  • Thread starter William Sommerwerck
  • Start date
W

William Sommerwerck

Jan 1, 1970
0
I recently purchased two "switched" surge suppressors from MCM. (Turning on
a master device turns on all the devices connected to the "controlled"
outlets. I use them to switch my power amps on and off with the electronic
crossovers.)

One was defective -- the controlled outlets shut off after about 1 second --
and I returned the unit for replacement. Much to my surprise, they refunded
the full shipping charges. I also got very courteous treatment over the
phone.
 
J

Jamie

Jan 1, 1970
0
William said:
I recently purchased two "switched" surge suppressors from MCM. (Turning on
a master device turns on all the devices connected to the "controlled"
outlets. I use them to switch my power amps on and off with the electronic
crossovers.)

One was defective -- the controlled outlets shut off after about 1 second --
and I returned the unit for replacement. Much to my surprise, they refunded
the full shipping charges. I also got very courteous treatment over the
phone.
well slap my ass, doesn't that just take the cake!
 
M

Mark Zacharias

Jan 1, 1970
0
William Sommerwerck said:
I recently purchased two "switched" surge suppressors from MCM. (Turning on
a master device turns on all the devices connected to the "controlled"
outlets. I use them to switch my power amps on and off with the electronic
crossovers.)

One was defective -- the controlled outlets shut off after about 1
second --
and I returned the unit for replacement. Much to my surprise, they
refunded
the full shipping charges. I also got very courteous treatment over the
phone.


They can afford it. Their prices probably average at least 20% higher than
they need to, and their freight and handling charges are inflated.

Mark Z.
 
W

William Sommerwerck

Jan 1, 1970
0
They can afford it. Their prices probably average at least
20% higher than they need to, and their freight and handling
charges are inflated.

I usually check prices among dealers before buying anything. The $24 (each)
these items cost seemed reasonable, and shipping /was/ "free". MCM's prices
on their "house" items (of which this one) do seem to bounce around,
sometimes quite a bit, so it makes sense to wait for a "sale".

There is no "free lunch". But it's nice to have decent customer service for
a change. You can't have that, and the lowest price, at the same time.

PS: It's so easy to complain about bad service, that I thought it
appropriate to compliment good service. This group's responses have
generally had an implied tone of "You're really an idiot", which I don't
appreciate.
 
M

Mark Zacharias

Jan 1, 1970
0
William Sommerwerck said:
I usually check prices among dealers before buying anything. The $24
(each)
these items cost seemed reasonable, and shipping /was/ "free". MCM's
prices
on their "house" items (of which this one) do seem to bounce around,
sometimes quite a bit, so it makes sense to wait for a "sale".

There is no "free lunch". But it's nice to have decent customer service
for
a change. You can't have that, and the lowest price, at the same time.

PS: It's so easy to complain about bad service, that I thought it
appropriate to compliment good service. This group's responses have
generally had an implied tone of "You're really an idiot", which I don't
appreciate.

Just to be clear - if anyone suggested you were an idiot, it wasn't me.
Certainly no such was intended.

Later.

mz
 

Similar threads

M
Replies
4
Views
1K
C
U
Replies
2
Views
715
The Keeper of the Key to The Locks
T
B
Replies
10
Views
2K
BobP122
B
I
Replies
6
Views
2K
Ignoramus20878
I
G
Replies
1
Views
1K
Geoffrey W. Schultz
G
Top