Connect with us

Phillips

Discussion in 'Electronic Repair' started by Da-man, Dec 12, 2004.

Scroll to continue with content
  1. Da-man

    Da-man Guest

    I was given a Phillips unit to look at, and wanting to have some service
    info - I wrote to the Phillips company from their website. No reply. I was
    explicit on the model. While I probably could repair it without info, I
    prefer to have the info.

    Has anyone else had luck in contacting them?

    This isn't the first time I've had trouble contacting any manufacturer. I
    think it is pretty low of them to not even reply - even if no info is
    available, once they've pocketed their profits. The last manufacturer, I
    told off in a 3rd e-mail after the first two went unanswered - about the
    same thing I just said - profits and no service. That got a response as to
    how to proceed with service. Maybe we all ought to start showing our disgust
    with these companies who run with the money.

    I really must wonder why a company has a "contact us" button on their
    website, when they know full well they'll never answer any e-mails. Yes,
    they may get quite a few, but come - on..... What IS customer service
    "supposed" to expect?
    A day at the beach? Some companies who do care about customer service have
    you fill out surveys as to how well they did. That gets to be a pain in the
    ass too, but at least they show they care.

    I'll post the model number later in the day - when I get a chance to look at
    the unit (its not here in front of me), maybe someone has a lead on some
    information I can make use of.

    As a side note... I know Howard Sams is still in business, but how are they
    doing with more recent TVs, Stereos, or whatever they're covering? Just what
    ARE they covering now days? OR just selling copies of info from days gone
    by?

    DM
     
  2. NSM

    NSM Guest

    | I was given a Phillips unit to look at, and wanting to have some service
    | info - I wrote to the Phillips company from their website. No reply. I was
    | explicit on the model. While I probably could repair it without info, I
    | prefer to have the info.

    They seem to be selling cheap crap these days like so many others. See if
    they have a local distributor.

    N
     
  3. Dear Da-man,

    I´m working for these guys (....)
    As far as I know - there are specially dongled Service CD´s available
    for authorized Philips service centers (stores).
    I have (had) good experiences with almost any other brand - contacting
    local distributors correctly.
    It works very well on small distributors - best is to visit such a
    service-center
    personally - ask for copies of schematics - and if they disagree - start
    discussing
    about their policy - and frigthen them by blameing them at all your
    "consumer" friends.
    I have very good experience with Sony, very competent telephone support .
    (even if you are a private person) - I could order service manual on the
    phone - as well
    as ordering drive belt for 25 year old quadrophonic tape recorders.

    I also disagree with a service policy that is restricted to authorized
    stores - and doesn´t
    support interested private persons. (I think this is some kind of
    fundamental right ;- )))

    If you can mail me the 12NC (12 digit number identification code on the
    device or the pcb -
    I can look if I can hel you ...

    Wolfgang
     
  4. BubbaJim

    BubbaJim Guest

    I think that the companies stopped giving out repair info on their TVs
    due to the fact that if you are not qualified to work on their equipment,
    they tell you how to troubleshoot and you open up the back and get ZINGED
    by capacative discharge or anode voltage, the fact that THEY gave YOU the
    info can put liability dircetly in their lap, and they ain't gonna do it.
    Besides, it can take away from a technicians livelihood as well. Look at
    the automotive industry...can you even find the spark plugs on a modern
    car these days?
    Bubbajim
     
  5. NSM

    NSM Guest

    ....
    | I think that the companies stopped giving out repair info on their TVs
    ....
    | Besides, it can take away from a technicians livelihood as well. Look at
    | the automotive industry...can you even find the spark plugs on a modern
    | car these days?

    I can find them but only Dr Zoidberg can get at them.

    N
     
Ask a Question
Want to reply to this thread or ask your own question?
You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.
Electronics Point Logo
Continue to site
Quote of the day

-