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PANASONIC KX-TG2570 - 2.4 GHz Cordless Answering System - My handset display says "Out of Range"

Discussion in 'General Electronics Discussion' started by MHZ, Mar 29, 2016.

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  1. MHZ

    MHZ

    20
    2
    Mar 29, 2016
    Hi,

    I used to have the same phone before, and it worked for years without any problem.

    At the time I bought several identical systems, and kept them in a dry place.

    I just unpacked a NEW box (so NEW phone), to replace the old one.

    I've fully charged the battery, as mentioned in the user's manual, for min. seven (7) hours.

    The base unit gives me a dial-tone, however, when I want to make phone call, I don't get any dial tone at all, and on the handset's display it says "Out of Range"

    I've put the handset back in the base and tried several more times, but, nothing.......:(:(:(

    Does someone identify or recognize this issue/problem, and can you help ?
     
  2. Gryd3

    Gryd3

    4,098
    875
    Jun 25, 2014
    Did you unbox a new 'Base Unit' as well, or just a new handset?
    Did you follow the instructions to pair the handset with the base unit?
    When you state you get 'no dial tone', is this only on a handset? (If you checked the base unit when this happens, is there still a dial tone?)
     
  3. MHZ

    MHZ

    20
    2
    Mar 29, 2016
    Hi,
    Thx for your prompt reply ! I Appreciate it
    YES, base unit and handset are new from box
    Actually, I don't recall reading anything about PARING ? I am not sure it is mentioned in the manual, however, I will check. In the meantime, would you happen to know how paring for this phone or unit is done ? Just in case I don't find it in the manual.

    Yes, ONLY the handset has no dial tone. The base unit does
     
  4. Gryd3

    Gryd3

    4,098
    875
    Jun 25, 2014
    It's been a number of years since I've dealt with Panasonic. I seem to recall having to press the talk button on the handset while it is charging in the base.
    I may be mistaken, or this may only be required with the multi-handset units.
    They should be pre-paired from the factory though... maybe you mistaking grabbed an unmatched Base / Handset from your stockpile?
     
  5. MHZ

    MHZ

    20
    2
    Mar 29, 2016
    Hi,
    No, Box was still closed. Never been opened before.

    Nevertheless I'll try to press "talk button" while it's sitting and charging on the base

    I will double-check in another box to see if that handset matches

    Thx anyway

    If I get it to operate again, after following your steps, I will inform you
     
    Gryd3 likes this.
  6. MHZ

    MHZ

    20
    2
    Mar 29, 2016
    Hi,

    Just tried pressing the talk button while charging in the base unit, but, that didn't help :(:(:(

    However, I noticed that, while the handset is in the base unit, and i push sp (speakerphone) on the base unit, i get a dial tone from the base unit, and when picking up the handset (while hearing dial tone) the word "talk" shows on the handset's display, but, NO dial tone from the handset. Then 13 beeps from the handset, before it goes quiet !
     
  7. Alec_t

    Alec_t

    2,970
    805
    Jul 7, 2015
    Does the manual tell you what 13 beeps signifies?
     
  8. MHZ

    MHZ

    20
    2
    Mar 29, 2016

    Hi,

    Nope
     
  9. Gryd3

    Gryd3

    4,098
    875
    Jun 25, 2014
  10. MHZ

    MHZ

    20
    2
    Mar 29, 2016
    Hi.
    Couldn't find anything in the owner's manual.

    Just tried the locator button on the base. When pushing it, it beeps from the base, but, the handset.....nothing. This cannot work, as the handset indicates"out of range"

    I'll check out that link
     
  11. MHZ

    MHZ

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    Mar 29, 2016
    The link says "PAGE NOT FOUND"........?
     
  12. MHZ

    MHZ

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    2
    Mar 29, 2016
    Page found, never mind previous msg
     
  13. Gryd3

    Gryd3

    4,098
    875
    Jun 25, 2014
     
  14. MHZ

    MHZ

    20
    2
    Mar 29, 2016
    The problem is, that as soon as i press a button on the handset, it says OUT OF RANGE

    Also, I don't have a MENU button on my handset
     
  15. Gryd3

    Gryd3

    4,098
    875
    Jun 25, 2014
    You may need to contact Panasonic then...
    If the base unit or handset's radio was faulty, that could cause the same problem.
    Are there any options or settings or something similar you can enter on the handset?
     
  16. MHZ

    MHZ

    20
    2
    Mar 29, 2016
    I think that's what I will do

    Thanks a lot for your help though
     
    Gryd3 likes this.
  17. 73's de Edd

    73's de Edd

    3,121
    1,315
    Aug 21, 2015
    Sir MHZ . . . . . . .


    Ohhhhhhhh Noooooooooo . . . .NOT the no - tory - us . . . . . Puny-sonic " out of range" syndrome !

    This is being page 14 of 14:

    http://www.amazon.com/Panasonic-KX-.../ref=cm_cr_getr_d_paging_btm_14?pageNumber=14

    Hmmmmmm . . . . . . . I wonder what they got right on your FIRST unit ?

    BTW . . . . . realizing that you probably never had to do it before . . . . .but, refer to "most honnable "
    gio923 's comment about 5 down on the FIRST page, where, after once getting valid contact between the units.
    Seems like you don't turn OFF the unit after your call, but just put it in the cradle and let it automatically time
    out . . . . . . .Try anything in your dire situation . . . .or mail your old unit to him . . he . . .he.

    73's de Edd
     
    Last edited by a moderator: Mar 30, 2016
  18. MHZ

    MHZ

    20
    2
    Mar 29, 2016
    Sir 73's de Edd,

    Strange, because I had exactly same one before, and always worked fine

    I don't know what's wrong now... Especially that this one is new out of the box ???
     
  19. Bluejets

    Bluejets

    4,989
    1,048
    Oct 5, 2014
    Battery is probably no good after sitting for ...how many years?
     
  20. MHZ

    MHZ

    20
    2
    Mar 29, 2016
    Could be, but, it was FULLY charged, and stays charged ?

    Indeed, I could try with a brand new battery
     
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