Mouser's EU sales division really really sucks

[TheM]

Has anyone been buying from Mouser's EU sales division?

Days go by with emails unanswered, weeks go by after the
payment was made (with parts in stock).

Is this universal "Mouser" experience?

Regards,
Mark

 

[Raveninghorde]

Has anyone been buying from Mouser's EU sales division?

Days go by with emails unanswered, weeks go by after the
payment was made (with parts in stock).

Is this universal "Mouser" experience?

Regards,
Mark

I use them very rarely.

IIRC I have had the problem that stuff shows as in stock with their
suppliers rather than Mouser. The stuff seems to come to them by
camel train.

 

[T]

Has anyone been buying from Mouser's EU sales division?

Days go by with emails unanswered, weeks go by after the
payment was made (with parts in stock).

Is this universal "Mouser" experience?

Regards,
Mark

If you think they're bad try dealing with TI's jobber. God they suck!

 

[TheM]

You in the UK? I'm in the US and order from them occasionally -- it's
always been a good experience.

Perhaps someone at Mouser has a drunken brother in law who lives in the
EU someplace, and that's how Mouser EU came about.

It seems somehow a wire transfer is taking more than 10 days and they don't
bother to respond to e-mails until you really flip your lid. Slow wire may
not be their fault, but lack of attention certainly is. I'll just avoid them in the
future.

M

 

[hmorrison]

hmorrison had written this in response to
http://www.electrondepot.com/electr...ales-division-really-really-sucks-452083-.htm
:

TheM wrote:





-------------------------------------
I am the Customer Service Coordinator for International sales at Mouser
Electronics. Firstly, I would like to apologize for any inconvenience or
lack of customer service that you experienced on your order! If you don't
mind could you please e-mail me at [email protected] with your
order number or even just your e-mail address you used when placing your
order with us and I will look into your order and see where the breakdown
occurred and what we can do to make this better.

Again, I greatly apologize for the lack of service you seem to have
received and I hope you will come back to us in the future.

Best Regards,
Heather




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[Raveninghorde]

No problem getting parts here, there are so many:
RS, Farnell, Conrad, lots of smaller shops,
my PICs were here the next working day.
But I have never tried Mouser, why should I?
Many shops here have optional 24 hour delivery too (will cost you extra though).
And a 20 minutes drive will get most electronics stuff immediately
Try that is the US..

Farnell and RS are good. But sometimes I need quick access to a wider
range of parts that the likes of Digikey and Mouser stock in the US.

 

[Martin Riddle]

Has anyone been buying from Mouser's EU sales division?

Days go by with emails unanswered, weeks go by after the
payment was made (with parts in stock).

Is this universal "Mouser" experience?

Regards,
Mark

Mouser is generally very good (in the US at least).
The only problem I see is that the stocked Qty's on the web site may
occasionally be wrong or someone else might beat you to the balance on
hand.

Cheers

 

[Tim Williams]

Russia is bigger, and last time I looked was in Europe.

Just the western part (i.e. Ukraine, et al.). The rest is Asia (Siberia, et
al.). 'Course, not many people live up there.

I don't remember where they cut the "Eurasian plate" in geology/geography
though.

Tim

 

[TheM]

hmorrison had written this in response to
http://www.electrondepot.com/electr...ales-division-really-really-sucks-452083-.htm
:

TheM wrote:





-------------------------------------
I am the Customer Service Coordinator for International sales at Mouser
Electronics. Firstly, I would like to apologize for any inconvenience or
lack of customer service that you experienced on your order! If you don't
mind could you please e-mail me at [email protected] with your
order number or even just your e-mail address you used when placing your
order with us and I will look into your order and see where the breakdown
occurred and what we can do to make this better.

Again, I greatly apologize for the lack of service you seem to have
received and I hope you will come back to us in the future.

Best Regards,
Heather

Dear Heather,

its definitely nice to see such prompt response and that you're keeping
an eye on the design community's needs.

I think the culprit may be very slow wire transfer (>10 days!) and possible
e-mail spam filters on your end blocking my emails to you.

I will e-mail more details directly.

Mark

 

[TheM]

No problem getting parts here, there are so many:
RS, Farnell, Conrad, lots of smaller shops,
my PICs were here the next working day.
But I have never tried Mouser, why should I?

Sometimes you hunt for last batches of obsolete products
and just have to take what you can find. Plenty of shops
here as well, just not stocked up with any exotic stuff
you can think off.

Mark

 

[oopere]

Has anyone been buying from Mouser's EU sales division?

Days go by with emails unanswered, weeks go by after the
payment was made (with parts in stock).

Is this universal "Mouser" experience?

Regards,
Mark

I ordered some transistors from them a few months ago. Everything went
fine (similar as digikey or farnell). That was my first experience with
them.

Pere

 

[Okkim Atnarivik]

: Has anyone been buying from Mouser's EU sales division?
: Days go by with emails unanswered, weeks go by after the
: payment was made (with parts in stock).
: Is this universal "Mouser" experience?

No, I've been very satisfied with Mouser service here in Finland.

If I need something the next day, I order from Farnell typically.
Their search engine is annoyingly slow, however, which has really
moved me to order from DigiKey or Mouser whenever the delivery time is
not critical. If there is a large number of components to search, I
may still use DigiKey, even if I'm in a hurry. When finishing an order
in late hours after the next-day order window for Farnell has closed, it
may be advantageous to order from U.S. even from the delivery time
point of view.

The Farnell search engine suddenly slowed down when they 'improved'
their web pages a few years ago. Before that their engine was OK. It's
beyond me how some script-kiddie bunch of coders can talk management
of any company into such 'web page improvements' which clearly leads
to loss of customers. It's nice that there are alternatives, such as
DigiKey or Mouser.

Regards,
Mikko

 

[TheM]

Wire transfers usually take *one* day (business day, that is).
Even to Ethiopia.

It really depends, I've seen it take from 1 hour (Dubai) to 3-5 days,
but certainly not >10.

Mark

 

[TheM]

It really depends, I've seen it take from 1 hour (Dubai) to 3-5 days,
but certainly not >10.

Mark

Last update: They still haven't found my wire, but Heather has been extremely
helpfull, I think this may have been something out of their control.
Kudos to Mouser for responding in the forum.

M

 

[TheM]

Last update: They still haven't found my wire, but Heather has been extremely
helpfull, I think this may have been something out of their control.
Kudos to Mouser for responding in the forum.

M

Newsflash, situation resolved.

Want to know what happened? Well...

I ordered 112 parts, their entire stock. And it turned out they only
had 111 in stock. And somehow this caused havoc in their system.
Lesson: don't order entire stock, order a few bits less.

Cheers,
M

 

[Fred Abse]

It seems somehow a wire transfer is taking more than 10 days

Yup.

That way, the banks get the use of your money for 10 days, interest free.

IIRC, Sweden enacted laws to compel banks to complete transfers within so
many *hours*.