Moose Z1100 and DSL

[[email protected]]

Hi, I have a Moose Z1100 that I installed about 20 years ago. I
recently installed DSL service on the phone line and now have problems
with the panel. The panel dials out to the central station, but the
station never receives any alarm codes. I had a tech come out from the
monitoring company to check thinks out. He claims that the phone lines
are OK, but the panel can no longer link to the station, handshake and
send the alarm codes. He was able to link to the station with his
equipment and claims this is a problem with older Moose systems on DSL
lines.

The phone company installed a DSL filter/splitter upstream of the RJ31
jack that the panel connects to.

Is this correct that some Moose systems will not work correctly on DSL
lines? Is there something that can be done in the panel or from the
phone company to make this panel work? The monitoring company of
course wants to sell me a new panel and keypads. Thanks in advance.

 

[Bob]

Hi, I have a Moose Z1100 that I installed about 20 years ago. I
recently installed DSL service on the phone line and now have problems
with the panel. The panel dials out to the central station, but the
station never receives any alarm codes. I had a tech come out from the
monitoring company to check thinks out. He claims that the phone lines
are OK, but the panel can no longer link to the station, handshake and
send the alarm codes. He was able to link to the station with his
equipment and claims this is a problem with older Moose systems on DSL
lines.

The phone company installed a DSL filter/splitter upstream of the RJ31
jack that the panel connects to.

Is this correct that some Moose systems will not work correctly on DSL
lines? Is there something that can be done in the panel or from the
phone company to make this panel work? The monitoring company of
course wants to sell me a new panel and keypads. Thanks in advance.

The moose is loose!!!!!Palin 2012

 

[Bob Worthy]

Hi, I have a Moose Z1100 that I installed about 20 years ago. I
recently installed DSL service on the phone line and now have problems
with the panel. The panel dials out to the central station, but the
station never receives any alarm codes. I had a tech come out from the
monitoring company to check thinks out. He claims that the phone lines
are OK, but the panel can no longer link to the station, handshake and
send the alarm codes. He was able to link to the station with his
equipment and claims this is a problem with older Moose systems on DSL
lines.

The phone company installed a DSL filter/splitter upstream of the RJ31
jack that the panel connects to.

Is this correct that some Moose systems will not work correctly on DSL
lines? Is there something that can be done in the panel or from the
phone company to make this panel work? The monitoring company of
course wants to sell me a new panel and keypads. Thanks in advance.

Shouldn't be a problem if the proper DSL filter is used. The phone company,
which I assume is your DSL provider, does not have or supply the proper
filter. required by alarm systems. Their filters are for your telephones,
fax machines, etc. Not your alarm system. In fact, in the literature that
comes with the DSL setup, usually alerts the consumer to contact the alarm
company. Do you know if the alarm panel was communicating with the central
station just recently and prior to the DSL installation? There are different
formats in which a panel can use to communicate. Some of the available
communication formats in the Moose where pretty slow if they were chosen by
the original installer. I don't know if that would cause a different problem
when DSL is present, filter or no filter. Maybe someone else here can shed
some light on that aspect.

 

[Norm Mugford]

You're paying a professional to monitor your system.
Why not take your professional alarm contractors
recomendation that you should replace the panel.

It would be my opinion, that since that professional
is most likely licensed and has many years of experience
to support his recomendations, you should replace the
system.

Think of it this way.........

The car you drive today has many more features to protect
you than the car you drove twenty years ago. Lets just say
one feature would be the "airbag". Using that point,
the alarm systems of today have many more features to
protect you. Let's say one feature would be a dramatic
difference in communication with your monitoring company.
Twenty years ago, phone lines used rotary dial (like your
Moose Z1100) now everything is touch tone. You will get
much faster responce from your monitoring company and
remember seconds count when you're being held up or your
house is on fire........

Take it from a professional, listen to your alarm company
and "upgrade" your panel. It would be the best thing you
could do for your family and how much are they worth?

Norm Mugford

 

[alarman]

Hi, I have a Moose Z1100 that I installed about 20 years ago. I
recently installed DSL service on the phone line and now have problems
with the panel. The panel dials out to the central station, but the
station never receives any alarm codes.

http://www.excelsus-tech.com/index.cfm?fuseaction=products.Category&id=6
--
js

A government which robs Peter to pay Paul can always depend on the
support of Paul. ----George Bernard Shaw

A government big enough to give you everything you want, is strong
enough to take everything you have.

- Thomas Jefferson

 

[[email protected]]

I installed a Excelsus DSL filter. The panel will still not complete
the handshake to the monitoring station. Any other suggestions?

 

[RockyTSquirrel]

If you can change the format the Z1100 is using try one with much different
tones.
ie... 1800hz 10 pps 1400hz
We have several Z1100 still working on DSL with no problems
however we did notice an improvement in completion speed to the CC if the
tones were
in a lower frequency and the pulse was slower..
and if your problem is dial in connection try putting a pause right before
the telephone number in the programing.

 

[[email protected]]

Hi, I tried the different formats the Z1100 supports (4 different ones
I believe). Same results. I am interested in trying the pause in the
phone number. What value shold be used in the program memory before
the phone number for a pause?

 

[RockyTSquirrel]

my list of program values says to place a 13 ahead of the telephone
number
that's to give a 3 second wait, it's possible to add other 13's to extend
that time further..
or you can use a 14 which will give a 10 second wait.

ie.. if you had to dial a 9 for an outside line you might add the 13/14
after the 9 to give time for some older switches to assign a good outbound
line.
also if your system uses a ground start for an outside line the delay
would be helpful.

I've noticed some DSL service around here has about a 10 second beeping
before the dial tone comes on.
the delay would be helpful with that problem as well..

If you have a noisey line you might switch to pulse instead of tone and
then add the delay..

BoL on finding the right combo

 

[RockyTSquirrel]

I'd heard that Able1, but the customer swears they don't have any form of
remote mail service..
and ATT backs them up. Now someone isn't up to speed on their features,
I'm sure..

I do know that we had a pharmacy which switched over to DSL from cable and
we had to add the delays to get it to work.
It was a FBII not a Moose but I'd assume the practice would be the same..
Best we could figure the auto dialer of the panel was hitting so fast the
telecom was missing the first digit..
(we added a 13 second delay)
Oh well thats the real world not the engineers vision.. (LOL)

 

[IP Alarms]

I installed a Excelsus DSL filter. The panel will still not complete
the handshake to the monitoring station. Any other suggestions?

If you are not locked into a monitoring contract - go out and get
yourself a Linksys PAP2T or SPA3102 from your nearest electronics
retailer, plug an RJ11 cable direct from your panel modem to the
Linksys, plug the Linksys into your router, get in touch with me and I
will provide you with the contact details of a Monitoring Center who
will give you with instructions for setting up your adapter and will
take the signal over the Internet ;-)

The PAP2T is around $50 and is "IP Only". The SPA3102 is around $80
and it allows you to add a cellular backup unit to send the signal if
IP fails.

 

[mpm]

Hi, I have a Moose Z1100 that I installed about 20 years ago. I
recently installed DSL service on the phone line and now have problems
with the panel. The panel dials out to the central station, but the
station never receives any alarm codes. I had a tech come out from the
monitoring company to check thinks out. He claims that the phone lines
are OK, but the panel can no longer link to the station, handshake and
send the alarm codes. He was able to link to the station with his
equipment and claims this is a problem with older Moose systems on DSL
lines.

The phone company installed a DSL filter/splitter upstream of the RJ31
jack that the panel connects to.

Is this correct that some Moose systems will not work correctly on DSL
lines? Is there something that can be done in the panel or from the
phone company to make this panel work? The monitoring company of
course wants to sell me a new panel and keypads. Thanks in advance.

How do your phones sound?
Do callers hear your voice as "tinny"? How do their voices sound to
you?
Acceptable? Or not? Especially as compared to how it was before
DSL.

A couple ideas, guesses...
You could put a DSL filter right at the panel.
This should provide the best filtering you are likely to get, and you
won't have a bunch of cable loss in front of the filter (currently
upstream of the RJ31X).

Another thought (unlikely) is that the frequency response of your tip
& ring connection (normal phone side of the filter) isn't as good as
your old phone service was. (i.e. level and/or flatness) If this is
the case, selecting another dialer transmission format should solve
the problem. And competent phone technician can tell you the response
of the line. You'll want to select a format that is the best "fit"
within whatever response you have.

That said, all of the Z1100 (and competitor) formats were originally
designed for standard telephone response curves, and therefore should
work fine with DSL regardless. But after 20 years, the components in
the dialer section of your panel may have drifted some, esp. if it
uses electrolytic capacitors in that particular circuit. But all is
not lost. Try the slowest, mid-range frequency tones you think you
can live with (from a speed perspective), and give that a try. In
other words, try to stay away from the "edges" of the actual response
curve. Good luck.

-mpm