Laptop Keyboard Dead

[George S]

I am checking out a Dell Inspiron 5000 laptop for a friend. The keyboard
doesn't work, but an external keyboard works when plugged into the external
port. I also get a stuck key error from dell diagnostics. I checked the
ribbon cable and it is plugged in tight and not cut or torn. Are keyboard
failures very common?
Thanks

 

[David Naylor]

I am checking out a Dell Inspiron 5000 laptop for a friend. The keyboard
doesn't work, but an external keyboard works when plugged into the external
port. I also get a stuck key error from dell diagnostics. I checked the
ribbon cable and it is plugged in tight and not cut or torn. Are keyboard
failures very common?
Thanks

Yes they are but , this may sound crazy, i had this problem with a
csutomer dell just last week try starting the pc with a win 98 or
melenium floppy once the computer finishes booting test you keyboard.
I bet it works just fine. What has happened is a driver has gotten
corrupt. Ya it somes crazy but i bet this is your problem

 

[Art]

Very logical but, as you say, crazy!