Connect with us

Key Pad Doors.

Discussion in 'Security Alarms' started by George Siegle, Jan 3, 2008.

  1. I have a customer who thinks that there four year old alarm key pad needs to be replaced because the door on the 5501 will not stay up.

    They also think it should be done for free!!!

    Ok rant over.
     
  2. That's understandable. The thing is probably unsightly with the door
    hanging open and appearance is often one of the deciding factors in
    selecting a home use product.
    We once had a customer want to return a control panel -- six months
    after he installed it. We also occasionally get calls from people
    who bought a system but didn't get around to installing it for a year
    or two. I walk them through the installation and so on, but the
    warranty starts when the merchandise is delivered. Fortunately, most
    people understand that.

    --

    Regards,
    Robert L Bass

    ==============================>
    Bass Home Electronics
    4883 Fallcrest Circle
    Sarasota · Florida · 34233
    http://www.bassburglaralarms.com
    Sales & Tech Support 941-925-8650
    Customer Service 941-232-0791
    Fax 941-870-3252
    ==============================>
     
  3. Bob La Londe

    Bob La Londe Guest

    "George Siegle"

    I have a customer who thinks that there four year old alarm key pad needs to
    be replaced because the door on the 5501 will not stay up.

    They also think it should be done for free!!!

    Ok rant over.

    ***** Bob Said *****

    You know.... I have found a rather cathartic way of dealing with these. I
    go back to the office and send them a letter. I explain how we deserve to
    be paid for our work just like anybody else, how we scrupulously honor our
    warranty, and how if they feel that we should work for free and give stuff
    away for free that perhaps they should consider finding a new provider. I
    will even list other local companies I know who have experience with their
    brand of equipment.

    I get about a 50/50 response from these letters. Sometimes it takes a
    while, but about half (probably a little more) eventually wind up seeing it
    our way and are never again a problem customer, and very often have us do
    additional work on new sites, and provide more services for them.

    The other half are either too stupid or too self centered for me to want
    them as clients. I don't miss them, and if they meet the terms of their
    agreements I deprogram their systems for monitoring and mail them a
    temporary dealer code to provide to their new monitoring company. A few I
    just have to have my phone line provider block their calls, and list that
    account number as a dirty number.


    --
    Sincerly,
    The guy who makes the final decision
    on who we do business with.
    Bob La Londe

    The Security Consultant
    Bob La Londe - Owner
    P.O. Box 5720
    Yuma, Az 85366

    (928) 782-9765 ofc
    (928) 782-7873 fax

    Licensed Contractor
    ROC103044 & ROC103047
     
  4. Matt Ion

    Matt Ion Guest

    A little piece of duct tape will keep that sucker in place!
    Just tell'em the duct tape is the "free" option.
     
  5. Doug

    Doug Guest

    Send them a roll of scotch tape

    Doug

    --

    I have a customer who thinks that there four year old alarm key pad needs to
    be replaced because the door on the 5501 will not stay up.

    They also think it should be done for free!!!

    Ok rant over.
     
  6. Bob La Londe

    Bob La Londe Guest

    I suppose I should have mentioned the Velcroe dots option.
     
  7. Bob La Londe

    Bob La Londe Guest

    Also, there is a certain class of consumer that has learned to "beef." Its
    a tactic where they act upset and affronted about whatever it is they don't
    like until somebody gives them something for free just to shut them up.
    When I realize that is what I am dealing with I just walk out without saying
    another word.


    --
    Sincerly,
    The guy who makes the final decision
    on who we do business with.
    Bob La Londe

    The Security Consultant
    Bob La Londe - Owner
    P.O. Box 5720
    Yuma, Az 85366

    (928) 782-9765 ofc
    (928) 782-7873 fax

    Licensed Contractor
    ROC103044 & ROC103047
     
  8. Bob La Londe

    Bob La Londe Guest

    Loosen the bottom mounting screws and put some shims under it so the door tends to be held closed by gravity.
     
  9. Frank Olson

    Frank Olson Guest


    You could always mount it upside down as well. :)
     
  10. Bob La Londe

    Bob La Londe Guest

    And tell him that's a "feature."
     
  11. Frank Olson

    Frank Olson Guest

    With your BBB record, I believe it.

    And I'll bet you even issued an insurance "certificate" letter with
    their purchase...
     
  12. Matt Ion

    Matt Ion Guest

    Best answer of the whole thread :)
     
  13. Matt Ion

    Matt Ion Guest

    A friend of the family used to work for Home Depot and found they got an
    inordinate number of these types. Didn't help that Home Depot had a
    reputation for being pushovers for "beefing" customers (and sometimes
    non-customers). Anyone who wasn't happy with a particular level of
    service was given the next-most-senior person's number and encouraged to
    escalate their complaint... if they were persistent enough they'd almost
    always manage to escalate to a level that would simply get them what
    they wanted, whether it was a legitimate beef or not.

    One example he cited was a guy who brought in a section of drain pipe
    from a sink, claiming that it was the wrong piece and he wanted to
    exchange it. Only problem was, it was obviously the ORIGINAL section of
    pipe (from the rust and accumulated crud) that had NOT been purchased at
    Home Depot (at least not anytime recently). The dolt made enough noise
    that eventually a regional representative authorized the store to
    replace it, just to shut the guy up.

    I'm told that policy has changed in recent years... the customer is NOT
    always right.
     
  14. Doug

    Doug Guest

    I saw a guy at Home Depot trying to return the offcuts from some wire
    shelves, he bought about ten of the shelves and cut about 18 inches off each
    one and wanted to return the 18 inch offcuts for credit. The clerk wouldn't
    budge no matter what the guy said, finally another guy in line told to him
    **** off and stop wasting everyone's time.

    I've also seen 1/2 inch EMT on the racks that had saddles bent into them,
    they didn't look that bad actually, but I suppose someone bent them, didn't
    quite get it right and returned them for credit.

    There is no end of clearly used merchandise on the shelves at Home Depot's
    due to their too liberal return policy.

    Doug
     
  15. alarman

    alarman Guest

    I once saw a woman break a mirror loading it into the car, then take it back
    to the store for replacement, complaining that it was broken. I wanted to
    say something, but didn't feel like sleeping on the couch for a week.
     
  16. Home Depot's business plan is to make the customer happy any way they
    can. I've had some nice experiences there over the years. While I
    was in Connecticut I bought a 3.5 HP snow thrower from them. It
    worked OK the first year but half-way through the second season it
    crapped out. I took it to the shop they recommended and got it
    serviced. It worked OK for about a month and something else failed.
    The following year (well past the warranty period) I had more trouble
    with it so I thought I'd call and ask if there were problems with
    that model.

    The customer service person asked if I could bring the snow thrower
    in so I loaded it onto the 4Runner the next Saturday and drove over.
    A manager came out and looked at it, asked how many times it had been
    serviced and then slapped a tag on it. He wrote "LEMON" on the tag
    and invited me in to select a new machine.

    I really didn't expect anything like that. I was hoping they'd maybe
    offer me a discount on a replacement or something. Anyway, this was
    already the beginning of winter and there were no 3.5 HP machines
    left. There were only a bunch of smaller machines and a couple of 8
    HP models. They *gave* me an 8 HP thrower! I asked how much extra
    it would be and the guy said, "No charge."

    Needless to say, I've shopped at Home Depot many times since. So far
    the only other thing I ever needed to return was a supposedly
    "squirrel proof" bird feeder that wasn't. Also a dish washer I
    bought from the Sarasota HD store once needed service and they sent a
    guy out promptly but that was well within the warranty.

    --

    Regards,
    Robert L Bass

    ==============================>
    Bass Home Electronics
    4883 Fallcrest Circle
    Sarasota · Florida · 34233
    http://www.bassburglaralarms.com
    Sales & Tech Support 941-925-8650
    Customer Service 941-232-0791
    Fax 941-870-3252
    ==============================>
     
  17. Roger W

    Roger W Guest


    He he he. Roll up your pants boys, its too late to save your
    shoes. :)
     
  18. G. Morgan

    G. Morgan Guest

    It is getting deep!
     
  19. JoeRaisin

    JoeRaisin Guest

    Judging by my own experience he may only exaggerating rather than
    completely confabulating this time.

    About six years ago I returned a 6 gallon Rigid wet/dry vac that crapped
    out after less than hour of use. They didn't have any more of those and
    I ended up leaving with a 12 gallon one that also doubled as an electric
    blower (the motor comes off and you stick a nozzle on the exhaust - real
    cool). The cost difference was less than a hundred bucks. I still have
    it and it runs like a champ - plus I only half to empty it half as often. ;)

    Not the same as switching a single stage thrower with dual stage that
    likely cost three times as much - several hundred dollars...

    But it is possible that they upped him a step or two...
     
  20. Roger W

    Roger W Guest

    What really happened:
    bass pitched a bitch about them running out of rock salt so they
    upgraded him to a free snow shovel just to shut him up. :)
     
Ask a Question
Want to reply to this thread or ask your own question?
You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.
Electronics Point Logo
Continue to site
Quote of the day

-