Connect with us

I bought a Neptune Washer

Discussion in 'Electronic Repair' started by west, Nov 28, 2003.

Scroll to continue with content
  1. west

    west Guest

    I bought a Neptune Washer Jan 01 in Ft. Collins CO at an authorized
    Maytag Dealer (the only product they sell). I was willing to pay over
    $1200 (for just a washer) in order to have a machine that would be
    worry free from maintenance issues for at least seven years (after
    buying the extended service warranty that is) and was more than
    guaranteed by the salesperson this washer would WASH those ever large
    comforters (the only reason I would even consider a washer ever being
    worth this type of money).

    Well it does not wash comforters any better than the $300 model and it
    tends to tear holes in the fabric as well. As the salesperson stated
    "if you can get it in the machine and shut the door, it will clean
    it", I think they should have said, it will shred it. smile

    It has proved to me that home models are not up to laundry mat
    capacity yet, even though they would like to make you think so, in
    order to charge the big bucks.

    The biggest issue I have had with Maytag is when it comes to service.
    The friendly guy whose is always asleep at the office because they
    have so few failures, is probably asleep, because they have so few
    customers.

    November 2003:

    The very week I called my extended warranty service contract number to
    arrange to have the rubber gasket replaced on my beautiful worry free
    Neptune washer (this is the gasket between the door and the drum,
    which had totally separated into cracks along the whole rubber seal)
    happened to be the very same day I called Sears to repair an
    electrical wiring issue on my brand new Sears convection cook top
    range. I have an extended service warranty package with Sears as well.

    The Sears Warranty department scheduled to be out to get my stove
    fixed in about three days. After hanging up with them, I called Maytag
    to get an appointment for my washer. Their spiel was first: this
    gasket defect was not an extended service warranty issue, that it fact
    it was a manufacturers defect and the Maytag manufacturing company
    direct, would have to fix it, but they would be happy to quickly
    transfer me there, did so, and hung up. As you guess, Maytag Company,
    said oh the manufacturer's warranty has expired, so you will need to
    go back to your Extended Warranty Service Dealer to get it fixed, so
    call them back at the number you started out first at. Getting the big
    picture?

    So I called the Extended Warranty Service people back and they were
    trying to get me to go through the big loop again, until I said no,
    you are going to take care of this problem and you are going to stay
    on line with me while it is being done. After being put on hold a
    couple of times, no one seemed to be able to figure out, who was going
    to get stuck with this bill, but kept trying to pass the problem off
    on someone else. Getting the even bigger picture?

    Finally the Extended Service Warranty person said, he had made
    arrangements with my local Maytag Store, you know the store I spent
    the $1200 at, to come out an install my gasket after they mail it to
    me. When the gasket arrives, their will be a number to call inside,
    just call it and they will come out and put it on for you.

    Well that gasket arrived, and guess what, there was no number in the
    package to call to get it installed. Surprised, not really.

    I called my local Maytag store, and told him the Extended Service
    Warranty group said he would be the one to install the gasket and he
    said, oh we only come out to your area once a week, and we have
    already missed your day. How about next Friday, that would be another
    week a way. Let's see, I have already been without a washer (totally
    now for two weeks, what is one more week).

    Well folks, guess what, today is that next Friday, and guess who
    called. Yep, my friendly Maytag repairman. His ONE and only repairman
    came down with the flu (the day after Thanksgiving), and he just won't
    be able to make it out.

    No apology that I have been without a washer for three weeks now, but
    he did offer TO MAKE AN EXCEPTION and come out to my area before their
    normal Fridays for this area. He said you know my repairman is open
    all next week, pick a date. I said that will be fine, the only day I
    would not would be available would be on Wednesday. He then suggests,
    oh well then, why don't we just make it next Friday anyway. Really?
    Lets see that makes 4 weeks without a washer. I don't know how much
    dirty laundry you have by then, but we are talking about wearing those
    shorts one more time inside out. smile

    As for Sears, they came out in the three days they said they would,
    fixed my beautiful Frigidaire stove the very day they came out, and it
    didn't cost me a buck.

    I called, they came, they delivered! I am a happy camper!

    As for Maytag, the laundry is still piling up, along with all bullshit
    to get them to do their job.

    If you want service, go to Sears. If you want a hassle, go to Maytag.

    Washerlessincolorado
     
  2. QVR

    QVR Guest

    Washerlessincolorado

    You should of had Sears fix the maxhine for you, they work on them.

    Bill
     
  3. Ken G.

    Ken G. Guest

    I would have just put the gasket on myself
    I have no faith in any new product . I get one with the fact in mind it
    will break down at any moment no matter what it costed .
     
  4. You should've bought a Whirlpool, Roper, or a KitchenAid. The front load
    washers have the advantage of using less water, but they might not clean as
    effectively as a top load. As for a washer that is gentle, you should've
    gotten the Whirlpool with the Calypso agitator. Kenmore has models of washers
    that were OEMed by Whirlpool.

    Fortunately, you didn't buy a GE or a Hotpoint.

    Of course, if you REALLY wanted to get an upscale quality washer, you should
    have gotten a Fisher & Paykel. One neat thing about these things is that they
    employ a direct drive system as opposed to using a transmission for the
    agitation and spin cycles. A far simpler design which also appears very solid.

    However, there are only select dealers that sell Fisher & Paykel.

    www.fisherpaykel.com - Reinhart
     
  5. Jerry G.

    Jerry G. Guest

    The next time you are going to purchase a new washer and dryer, take a
    serious look at the Whirlpool, and Kitchenade. These are very good. I am
    hearing many complaints these days with the Maytag products. Their stoves
    and fridges are now their strong point. They bought a few high end
    appliance companies that make stoves and fridges, and I think this is the
    reason for their improvements.

    --

    Greetings,

    Jerry Greenberg GLG Technologies GLG
    =========================================
    WebPage http://www.zoom-one.com
    Electronics http://www.zoom-one.com/electron.htm
    =========================================


    I bought a Neptune Washer Jan 01 in Ft. Collins CO at an authorized
    Maytag Dealer (the only product they sell). I was willing to pay over
    $1200 (for just a washer) in order to have a machine that would be
    worry free from maintenance issues for at least seven years (after
    buying the extended service warranty that is) and was more than
    guaranteed by the salesperson this washer would WASH those ever large
    comforters (the only reason I would even consider a washer ever being
    worth this type of money).

    Well it does not wash comforters any better than the $300 model and it
    tends to tear holes in the fabric as well. As the salesperson stated
    "if you can get it in the machine and shut the door, it will clean
    it", I think they should have said, it will shred it. smile

    It has proved to me that home models are not up to laundry mat
    capacity yet, even though they would like to make you think so, in
    order to charge the big bucks.

    The biggest issue I have had with Maytag is when it comes to service.
    The friendly guy whose is always asleep at the office because they
    have so few failures, is probably asleep, because they have so few
    customers.

    November 2003:

    The very week I called my extended warranty service contract number to
    arrange to have the rubber gasket replaced on my beautiful worry free
    Neptune washer (this is the gasket between the door and the drum,
    which had totally separated into cracks along the whole rubber seal)
    happened to be the very same day I called Sears to repair an
    electrical wiring issue on my brand new Sears convection cook top
    range. I have an extended service warranty package with Sears as well.

    The Sears Warranty department scheduled to be out to get my stove
    fixed in about three days. After hanging up with them, I called Maytag
    to get an appointment for my washer. Their spiel was first: this
    gasket defect was not an extended service warranty issue, that it fact
    it was a manufacturers defect and the Maytag manufacturing company
    direct, would have to fix it, but they would be happy to quickly
    transfer me there, did so, and hung up. As you guess, Maytag Company,
    said oh the manufacturer's warranty has expired, so you will need to
    go back to your Extended Warranty Service Dealer to get it fixed, so
    call them back at the number you started out first at. Getting the big
    picture?

    So I called the Extended Warranty Service people back and they were
    trying to get me to go through the big loop again, until I said no,
    you are going to take care of this problem and you are going to stay
    on line with me while it is being done. After being put on hold a
    couple of times, no one seemed to be able to figure out, who was going
    to get stuck with this bill, but kept trying to pass the problem off
    on someone else. Getting the even bigger picture?

    Finally the Extended Service Warranty person said, he had made
    arrangements with my local Maytag Store, you know the store I spent
    the $1200 at, to come out an install my gasket after they mail it to
    me. When the gasket arrives, their will be a number to call inside,
    just call it and they will come out and put it on for you.

    Well that gasket arrived, and guess what, there was no number in the
    package to call to get it installed. Surprised, not really.

    I called my local Maytag store, and told him the Extended Service
    Warranty group said he would be the one to install the gasket and he
    said, oh we only come out to your area once a week, and we have
    already missed your day. How about next Friday, that would be another
    week a way. Let's see, I have already been without a washer (totally
    now for two weeks, what is one more week).

    Well folks, guess what, today is that next Friday, and guess who
    called. Yep, my friendly Maytag repairman. His ONE and only repairman
    came down with the flu (the day after Thanksgiving), and he just won't
    be able to make it out.

    No apology that I have been without a washer for three weeks now, but
    he did offer TO MAKE AN EXCEPTION and come out to my area before their
    normal Fridays for this area. He said you know my repairman is open
    all next week, pick a date. I said that will be fine, the only day I
    would not would be available would be on Wednesday. He then suggests,
    oh well then, why don't we just make it next Friday anyway. Really?
    Lets see that makes 4 weeks without a washer. I don't know how much
    dirty laundry you have by then, but we are talking about wearing those
    shorts one more time inside out. smile

    As for Sears, they came out in the three days they said they would,
    fixed my beautiful Frigidaire stove the very day they came out, and it
    didn't cost me a buck.

    I called, they came, they delivered! I am a happy camper!

    As for Maytag, the laundry is still piling up, along with all bullshit
    to get them to do their job.

    If you want service, go to Sears. If you want a hassle, go to Maytag.

    Washerlessincolorado
     
  6. Hi!

    I've never been a big fan of new washers...they seem a lot cheaper than many
    older machines that are still working away today.

    If you want a washer that will wash for almost forever, find an older
    (1970s, 80s) Maytag machine. Pretty much all you ever have to do is replace
    the belt every now and then...and those old machines will go on forever.

    William
     
  7. Bob Shuman

    Bob Shuman Guest

    Thanks for the info. We are in the market now and looking to replace our
    13.5 year old Kenmore (made by Whirlpool) Series 90 (Now roughly equal to
    Elite model). We looked at the Maytag Neptune, but the wife said the front
    plastic controls felt "cheap". Since the washer knob had broken twice from
    wear on the Kenmore, she refused to consider the Neptune. She said the
    quality looked inferior.

    We are leaning toward another Kenmore or Whirlpool. I looked at the
    Calypso, but was concerned that it employed the "electronic" controls
    instead of the simpler electro-mechanical system. I figured a laundry room
    is a fairly harsh environment and also am afraid of voltage
    spikes/transients knocking out the microprocessor and PSU boards.

    Bob
     
  8. Regarding Sears/Whirlpool washers:

    - I bought a Sears washer a few years ago. The timer failed
    prematurely.
    - I helped my late bench technician put his Sears washer
    back together. I felt that the product was flimsy. The steel
    shell is so thin that I dented the metal with my thumb.
    Getting the parts aligned and back together was agony for
    two people.
    - In a nearby city, there's a guy who makes a good living
    selling -only- old Whirlpool/Sears washers. He says that he
    won't deal with any made after about 10 years ago due to
    cheapened merchandise.
    - The same friend had owned an Amana, which had appeared to
    be a nice machine. However, he had to throw it out due to
    some unfixable problem regarding flimsy parts in the frame.
    Amana has been aqcuired, you know, as in "Famous Brand,
    Maychip home applicances group, a member of the Upchuck
    family of companies, division of BigCorp, HugeCorp
    International. I think that we're down to only two companies
    that make appliances now.

    Ironically, my best luck ever with a washing machine was a
    Japanese apartment washer sold by JC Penny. It ran daily for
    almost 20 years, only needing two minor repairs. These
    machines use a small, low, gently-nubbed impeller that
    whirls at high speed. The idea is to get the water turning
    rather than mash the clothing around. The result is that my
    clothing lasted a whole lot longer than with the Sears
    contraption that I now have.

    I still need a timer -- it is limping along, occasionally
    it's little plastic parts sticking on "fill." When this
    thing gets me angry enough, I'm going to see if I can find a
    simple Korean washer like the Japanese one that I used to
    have. Clothing is expensive.

    Richard
     
  9. Rick

    Rick Guest

    Didn't you know? HugeCorp International was acquired last
    year by MegaHuge Global. Now there's only one manufacturer.

    If we want affordable, well designed and well built washing
    machines, we should do what we did with automobiles. Let the
    Japanese handle it.

    Rick
     
  10. jakdedert

    jakdedert Guest

    ....or a Frigidaire. Those things are the worst, based on personal
    experience, and everything I've heard. I had a pair (washer/dryer) and the
    when the washer went down, I bought an old Kenmore which is still chugging.
    When the dryer went out, I tried to fix it, but it was such a total POS,
    that parts would have cost me more than it was worth. The rollers which
    carry the drum would not line up with the track upon which they were to run
    (due to cabinet misalignment? I never really figured it out) and would chew
    themselves up. The rollers were around $15 apiece and there were at least
    half a dozen of them. When I bought a reconditioned Kenmore ($175) from a
    shop which goes through them and replaces the commonly worn bits, they
    wouldn't take the Frigidaire, even for parts. That was four or five years
    ago...I've had to replace the door switch once....

    jak
     
Ask a Question
Want to reply to this thread or ask your own question?
You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.
Electronics Point Logo
Continue to site
Quote of the day

-