Connect with us

HP CM1312nfi MFP Printer network port dead

Discussion in 'Troubleshooting and Repair' started by bushtech, Jul 29, 2018.

Scroll to continue with content
  1. bushtech

    bushtech

    1,024
    158
    Sep 13, 2016
    The RJ45 network port on this printer died. No lights burning when cable plugged in.

    Here's a photo of the network pcb:
    Network card 1.jpg

    The plug bottom left I get 3.3V on the yellow cable and 1V on the pink cable. Can't feel any chips getting hot. Pulled and reinserted all cables on board.

    Now I'm stuck. What else can I check please?
     
  2. kellys_eye

    kellys_eye

    4,282
    1,152
    Jun 25, 2010
    Does the printer otherwise work? Are all the other ports working? Tried a new network cable?
     
    bushtech likes this.
  3. bushtech

    bushtech

    1,024
    158
    Sep 13, 2016
    Yes on all 3 counts
     
  4. kellys_eye

    kellys_eye

    4,282
    1,152
    Jun 25, 2010
    Is the device on the other end of the network cable working ok? If it is a multi-port device (network switch for example) have you tried using a different port?
     
    bushtech likes this.
  5. bushtech

    bushtech

    1,024
    158
    Sep 13, 2016
    Thanks kellys_eye

    It's plugged into a router and I've tried different ports and replaced cable. If I plug the cable into the router the relevant port's green light flashes once and then stays off. No lights come on on printers lan port
     
  6. dave9

    dave9

    1,145
    311
    Mar 5, 2017
    Probably suffered a surge across the network cable. I've had a few things lose ports this way over the years, because I didn't use a surge protector on *something* in the network chain. I've never tried to repair that kind of damage at the component level, usually the device wasn't as expensive as a printer.

    In this case what I'd do is get a router that has a print server function though USB, after researching whether that family of printers will work like that. I don't recall the details which make some work while some won't.
     
    bushtech likes this.
  7. bushtech

    bushtech

    1,024
    158
    Sep 13, 2016
    Thanks dave9.

    Sadly the printer does not have a usb port.
     
  8. kellys_eye

    kellys_eye

    4,282
    1,152
    Jun 25, 2010
    Is the network port socket on the MFP an 'active' port (i.e. does it have the electronics built into the port itself or is it on the board?)

    There is relatively high incidence of this type of (active) port going dud - maybe it doesn't have decent surge protection in it? Either way, with decent soldering skills, it is possible to replace them.
     
  9. bushtech

    bushtech

    1,024
    158
    Sep 13, 2016
    Hmm Don't know.

    Here's some photos:

    Port 1 (1) 1.jpg Port 1 (2)1.jpg

    Says Magjack on it
     
  10. dave9

    dave9

    1,145
    311
    Mar 5, 2017
    At the risk of asking a silly question, are you SURE? I thought that was what that blue cord was in the picture, and owner reviews on Amazon mention the USB port, as does the manual, pictured and on page 46.
    http://h10032.www1.hp.com/ctg/Manual/c01424292
     
    bushtech likes this.
  11. bushtech

    bushtech

    1,024
    158
    Sep 13, 2016
    @dave9: Thanks for caring enough. I might be missing the USB plot. The "USB" port on the printer looks like the RH plug on this picture:
    HP USB.jpg
     
  12. davenn

    davenn Moderator

    13,894
    1,969
    Sep 5, 2009

    yup, that is quite common, that is a USB - B connector
     
    bushtech likes this.
  13. bushtech

    bushtech

    1,024
    158
    Sep 13, 2016
    Thanks davenn. Now if I find a male to female usb adaptor (thought I had one) I'll try and connect wireless with a wifi dongle
     
  14. bushtech

    bushtech

    1,024
    158
    Sep 13, 2016
    Here's a link to the USB port's datasheet: //html.alldatasheet.com/html-pdf/160325/BEL/SI-80007-F/57/1/SI-80007-F.html

    kellys_eye: Active?

    Can I check it somehow to confirm that it's faulty?
     
  15. kellys_eye

    kellys_eye

    4,282
    1,152
    Jun 25, 2010
    Yup, that's a network port with the built-in isolation transformers - the actual network controller will be the tiny multi-pin chip to the left of it.

    https://www.sparkfun.com/products/8534

    If the transformers have blown (that's what they're there for - to protect the lines) then this may be why the port is dud. It's not 'impossible' to change the port - a real PITA if you aren't familiar with multi-layer board desoldering though.

    But unless a network connection is an absolute requirement I don't know why you don't just use the USB connection?
     
    bushtech likes this.
  16. bushtech

    bushtech

    1,024
    158
    Sep 13, 2016
    Well, I had a look at this:
    It looks possible.

    But I would like to determine that it is the port before I go through the process of ordering one and replacing.

    Using the USB port to connect to the router seems possible after getting the appropriate connectors/adaptors
     
Ask a Question
Want to reply to this thread or ask your own question?
You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.
Electronics Point Logo
Continue to site
Quote of the day

-