Glass breaks again...

[Norm Mugford]

Mr. Bass wrote:

"I've found ADI overall to be helpful, courteous and honorable. Staff
occasionally make mistakes, such as shipping the wrong item, but they will
replace it, send a call tag and not charge for doing so (only fair, I
think). They give great prices if you do enough volume, too".

I agree.....

Norm Mugford

 

[Allan Waghalter]

Perhaps you were calling the wrong tech number, or didn't know what
questions to ask. I have been installing Napco since 1983 and have found
their technical staff to be the best in the industry. Their hold time is
minimal and a tech usually answers the phone. Carol is their best tech.
During the introduction of the 3000, which appears to be the time of your
experience, they did have a lot of incoming calls because this panel did so
much more than almost any other panel out there that you did have a learning
curve before mastering it. I still have to call occassionally when using
exotic features and scheduling, but they always help and come up with the
answers.

It was your loss that you didn't stick with using Napco. Who do you use?
Regards,
Allan Waghalter

 

[Norm Mugford]

Mr. Bass wrote:

"{Do you also sell bridges"?

Yes...As a mater of fact I do....Do you need a new bridge
for that front tooth of yours again?

Norm Mugford

 

[Frank Olson]

The Caddx problem was due to the fact that Caddx was
not made to report 4x2 format. If you use CID, it works fine.
But when you programmed the panel for 4x2 it did strange stuff.
At the time we used 4x2 exclusively, and that was pointed
out when we bought the product.

ESL did not notify the users, they notified the vendors.
If we had not called direct to the manufacturer we
would never had known. And ADI, after knowing about
the recall, wasn't sure what we should do.

That sort of reminds me of when DSC screwed up with their PC-3000. One of
their new version chips started doing all sorts of weird things like
partially arming and disarming with no customer input (and the board wasn't
even programmed with partitions!). Sure they shipped out new version chips
with instructions on how to change them, but (and this was a big *but*), the
installing company had to send out a technician to physically swap the chips
*and* reprogram the system from scratch. The chips were provided "free of
charge". The service call wasn't.

 

[Norm Mugford]

Allen, your experience with Napco, as well as other
users on this newsgroup may be good; My experience
however was not that good, and made them aware of it.
That does not reflect on their product, it only reflects
on the support they provided me as a potential
long term customer.

BTW, I see very few Napco panels in this area,
possibly 10 in the last 15 years. Mostly installed
in the mid 90's by an Orlando company that sold
to one of the big guys. I know of no other Napco
dealer in this area, within 70 miles or so.

Presently I use Ademco panels.

Norm Mugford

 

[Norm Mugford]

I had 3 of those PC-3000 panels that I was involved in myself.
Not a major problems for us, other than labor, etc.

Norm Mugford

 

[Frank Olson]

I had 3 of those PC-3000 panels that I was involved in myself.
Not a major problems for us, other than labor, etc.

The company I was working for at the time had over 80.

 

[Robert L. Bass]

I didn't say I loved ADI, I said I rekindled my

relationship with them...

How nice of you. I'm sure they appreciated it after they put the fire out.

And, yes for 5 or 6 years I refused to buy
anything from ADI...

I'm sure the local branch enjoyed not listening to you whine during your
absence.

I only buy panels from them now and
that's about it.

Heh, heh, heh. You're lying again, Mr. Mugford.

 

[Robert L. Bass]

ESL did not notify the users, they notified the vendors.

We got a letter informing us of the recall. Maybe if you weren't such a
pest they would treat you better.

 

[Allan Waghalter]

Norm,
It probably boils down to the fact that we like the equipment we are most
familiar with. I have quit trying to master each new brand I run in to on
takeovers and just exchange the old panel for a new Gem P816. My cost is
modest, I make the customer happy, and I am 100% confident that I can
program and support the panel.

We have a lot of assorted brands being monitored due to takeovers and I have
the software for everything I monitor, but I still feel the most confident
with Napco. If they never made an inroad into the Florida Market, I suspect
they may have had a weak sales rep there. We have had a series of very good
reps who are all still with the company and continue to climb in the
management chain. They make sure the suppliers keep a good inventory and
they have frequent classes to introduce new dealers to the products.

I have never liked Ademco because they always seem to be holding back on
technology. Their new panels always lag behind like they are saving
features for a new version. I also don't like that their boards are not
labeled. If I don't have the manual or a board diagram, I have to scrounge
to find where the connections go. This is essentiall solved as I have their
manuals on my laptop, but its a heavy Dell that takes forever to boot up and
I shouldn't have to bring it in to find out what terminal is auxillary power
+ or -.

Even the new Vista 20P has software that customer support will tell you
shouldn't use. The log shows point ID codes but not the fact that an alarm
occurred and was restored.

Allan

 

[Norm Mugford]

#1 Mr. Bass I have never nor do I buy from
an ADI Branch. Since Palm Coast is not served
by a branch, all my panels are shipped from
Atlanta, to my door. I don't think I've been
in an ADI branch more than a dozen times
in 15 years.

#2 I'll repeat myself Mr. Bass...I only buy panels
from ADI, hardwire and wireless......

Norm Mugford

 

[Norm Mugford]

Norm,
It probably boils down to the fact that we like the equipment we are most
familiar with. I have quit trying to master each new brand I run in to on
takeovers and just exchange the old panel for a new Gem P816. My cost is
modest, I make the customer happy, and I am 100% confident that I can
program and support the panel.

We have a lot of assorted brands being monitored due to takeovers and I have
the software for everything I monitor, but I still feel the most confident
with Napco. If they never made an inroad into the Florida Market, I suspect
they may have had a weak sales rep there. We have had a series of very good
reps who are all still with the company and continue to climb in the
management chain. They make sure the suppliers keep a good inventory and
they have frequent classes to introduce new dealers to the products.

I have never liked Ademco because they always seem to be holding back on
technology. Their new panels always lag behind like they are saving
features for a new version. I also don't like that their boards are not
labeled. If I don't have the manual or a board diagram, I have to scrounge
to find where the connections go. This is essentiall solved as I have their
manuals on my laptop, but its a heavy Dell that takes forever to boot up and
I shouldn't have to bring it in to find out what terminal is auxillary power
+ or -.

Even the new Vista 20P has software that customer support will tell you
shouldn't use. The log shows point ID codes but not the fact that an alarm
occurred and was restored.

Allan

I agree Allen, we like the equipment we are most comfortable with.
Every manufacturer has it's good points and bad points.
Some more than others, but we all adapt.

Norm Mugford

 

[Norm Mugford]

Mr. Bass wrote:

"We got a letter informing us of the recall. Maybe if you weren't such a
pest they would treat you better".

We also got notified by the manufacturer, a month after we had to replace
all the detectors.

Norm Mugford

 

[Robert L. Bass]

It was your loss that you didn't stick with

using Napco.

That is very true.

Who do you use?

He sells mostly Ademco Vista-10, 15 and some 20s. He rarely does any
commercial or fire jobs.

 

[Robert L. Bass]

Allen, your experience with Napco, as well

as other users on this newsgroup may be
good; My experience however was not that
good...

Perhaps if you took the time to learn how to program them properly you would
have had a better experience. Napco is a small manufacturer with some of
the most advanced panels on the market. Even their Gemini P9600 which is
several years old is still way ahead of many newer products from competing
brands.

Napco's tech support department enjoys an excellent reputation among
dealers. They often go above and beyond what many others will do. For
example, they are one of the few firms that will upload a panel and diagnose
problems for a dealer. As good as they are, you'll never get Ademco to do
that for you.

and made them aware of it.

We've all seen the kind of foul-mouthed trash you talk when you don't like
someone. I'm sure you've garnered just as little respect at Napco as you
have at ADI.

... it only reflects on the support they
provided me as a potential long term
customer.

It appears to reflect more directly upon your own personality disorder.

Presently I use Ademco panels.

Usually the smallest (that is, the cheapest) ones they make.

--

Regards,
Robert L Bass

=============================>
Bass Home Electronics
2291 Pine View Circle
Sarasota · Florida · 34231
877-722-8900 Sales & Tech Support
http://www.bassburglaralarms.com
=============================>

 

[Robert L. Bass]

#1 Mr. Bass I have never nor do I buy from

an ADI Branch. Since Palm Coast is not served
by a branch, all my panels are shipped from
Atlanta, to my door. I don't think I've been
in an ADI branch more than a dozen times
in 15 years.

And yet... they have some rather uncomplimentary things to say about you.
Interesting how your reputation stays with them like the taste of stale
coffee.

#2 I'll repeat myself Mr. Bass...

Repeat as many times as you like. You're still lying.

 

[Frank Olson]

We've all seen the kind of foul-mouthed trash you talk when you don't like
someone. I'm sure you've garnered just as little respect at Napco as you
have at ADI.

No flame. Just an observation Robert. Things you've said about people you
don't like in the past have been just as bad (although not as vulgar
lately).

 

[Robert L. Bass]

We also got notified by the manufacturer,

a month after we had to replace all the
detectors.

So you lied at first claiming they didn't notify you?

 

[Robert L. Bass]

Things you've said about people you

don't like in the past have been just as
bad (although not as vulgar lately).

"Lately?" I never post anything vulgar. I leave that to people who cannot
express themselves without swearing.

 

[Mark Leuck]

Perhaps if you took the time to learn how to program them properly you would
have had a better experience. Napco is a small manufacturer with some of
the most advanced panels on the market. Even their Gemini P9600 which is
several years old is still way ahead of many newer products from competing
brands.

Hogwash, the P9600 offers nothing over DSC, ITI, Ademco and Caddx which is
why those manufacturers sell far more panels