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GE Simon 3 - Function Not Available??

Discussion in 'Security Alarms' started by jobs, Nov 22, 2007.

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  1. jobs

    jobs Guest

    My Installation guide on page 19 says to press Add then Sensor/Remote
    and the system should say Press button on Sensor. But mine says
    "Function Not Available".

    Oddly enough, my unit came new from NextAlarm with a sticky note that
    said these functions are not available. I attempted to program the
    unit via the online, but there site never dials into my until from
    their site.
     
  2. Crash Gordon

    Crash Gordon Guest

    And...have you contacted NextAlarm?

    --
    Crash Gordon
    -------ouch------

    <I feel like I'm diagonally parked in a parallel universe>



    | My Installation guide on page 19 says to press Add then Sensor/Remote
    | and the system should say Press button on Sensor. But mine says
    | "Function Not Available".
    |
    | Oddly enough, my unit came new from NextAlarm with a sticky note that
    | said these functions are not available. I attempted to program the
    | unit via the online, but there site never dials into my until from
    | their site.
     
  3. jobs

    jobs Guest

    No apparent 800 number. Their ticket system says support hours 11am to
    9pm eastern and no support on Holidays.

    I'll admit they are looking like a 3 man operation right now. Mostly
    I'm interested in using their email alert feature - but I will gladly
    take their free year of monitoring and the certification papers.

    It appears they did some kind of mod on the Simon as I can't program
    it without their broken outdated website.

    One good thing, Amex is awesome about returns and the customer is
    always right..
     
  4. Crash Gordon

    Crash Gordon Guest

    I wouldn't doubt that they are using somekind of mod-ed panel.





    --
    **Crash Gordon**

    | On Nov 22, 11:01 am, "Crash Gordon" <>
    | wrote:
    | > And...have you contacted NextAlarm?
    | >
    | > --
    | > Crash Gordon
    |
    | No apparent 800 number. Their ticket system says support hours 11am to
    | 9pm eastern and no support on Holidays.
    |
    | I'll admit they are looking like a 3 man operation right now. Mostly
    | I'm interested in using their email alert feature - but I will gladly
    | take their free year of monitoring and the certification papers.
    |
    | It appears they did some kind of mod on the Simon as I can't program
    | it without their broken outdated website.
    |
    | One good thing, Amex is awesome about returns and the customer is
    | always right..
     
  5. Franklin

    Franklin Guest

    Right, well you can reset the system.
    It tells you how to do this in the manual.
    I forgot off the top of my head but it does say in the manual. And
    that should default any programming if thats the issue.
     
  6. Franklin

    Franklin Guest

    Also i would assume that an alarm company that has priority panels and
    that have modified them so they cant be taken over, well, they never
    do me any favors when i call them, not next but protection 1 anyway.
    So flash reset, which you have to apply power as you are holding down
    a button, and it will reset.
     
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