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Garmin service ?

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Bjarke Christensen

Jan 1, 1970
0
Hello out there,

Just wanted to know how the service is from you national Garmin distrubutors
in your countries? In Denmark it's really bad and i'd like to know if it's
worthwhile escalating it to garmin or it's "the whole system" that seems to
be hostile to customers.
 
D

Dennis Pogson

Jan 1, 1970
0
Bjarke said:
Hello out there,

Just wanted to know how the service is from you national Garmin
distrubutors in your countries? In Denmark it's really bad and i'd
like to know if it's worthwhile escalating it to garmin or it's "the
whole system" that seems to be hostile to customers.

Pretty good here in the UK.
 
L

Larry

Jan 1, 1970
0
Pretty good here in the UK.

I sent a defective Garmin or two into the USA factory and they simply sent
me a new unit! This was a Garmin VHF walkie talkie and a GPS. Great
company here. UPS delivers from DK to US. Bypass the DK distributor and
call the factory, directly. They're great people to deal with.
 
W

William Andersen

Jan 1, 1970
0
I've had excellent service, for a repair to a handheld and with email
questions about connecting to other equipment.
 
B

Bjarke Christensen

Jan 1, 1970
0
Thanks for your feed-back. Unfortunately the customs barierers in the us
(and the eu on the way back) will probably not allow this without
surcharges. But I'll try Garmin Europe in the UK

Bjarke
 
L

Larry

Jan 1, 1970
0
"Bjarke Christensen" <[email protected](nej, det skal selvfølgelig
være med K da jeg er dansker)> wrote in @dreader1.cybercity.dk:
Thanks for your feed-back. Unfortunately the customs barierers in the us
(and the eu on the way back) will probably not allow this without
surcharges. But I'll try Garmin Europe in the UK

Bjarke

I think you should drop a Kroner? on the Dansk distributor and call Garmin,
directly, to let them know what you think of their service in Denmark. I
doubt the factory guys know what's really going on there.

In response, they may simply tell the Dansk distributor to provide you with
a replacement unit, immediately, to keep you as a customer. I would if I
were them. Customers are hard to find, and harder to keep, these days.

01- (913) 397-8200
is the main number in the USA....

If you download and install Skype from www.skype.com and plug in your
headset and microphone to your computer, you can call them for FREE until
January 1, 2007. Skype has free calling throughout the USA and Canada
until then! I tried it, today, on my Skype to see if it were turned on.
Worked great to Nova Scotia, to a ham friend I hadn't talked to for a
while.

Tell Garmin's people what you told us.....
 
B

Bjarke Christensen

Jan 1, 1970
0
Actually I did try that number, but ran into some bank holiday/vacation
period ??. I'll give it another try. The machine told me they are open
8am-3pm, but is it a west or east coast number ?

Bjarke
 
K

Kees Verruijt

Jan 1, 1970
0
Bjarke said:
Actually I did try that number, but ran into some bank holiday/vacation
period ??. I'll give it another try. The machine told me they are open
8am-3pm, but is it a west or east coast number ?

Bjarke

Bjarke,

It's neither East or West -- Garmin Support is on Central Time, this
means there is a 7 hour difference to us here in Central (European) Time.

And yes, last Monday was Memorial Day in the USA, so they were closed.
 
B

Bjarke Christensen

Jan 1, 1970
0
Thansk a lot. I'll give them a ring this afternoon (CEST) ...

/Bjarke
 
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