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DSE returns policy

Discussion in 'Hobby Electronics' started by Reni, Jun 24, 2012.

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  1. Reni

    Reni Guest

    What is the current returns policy at Dick Smith?

    They used to have 30 day no questions asked returns.
  2. Parko

    Parko Guest

    Probably 30 seconds or 30 metres, whichever comes first.
  3. Phil Allison

    Phil Allison Guest

  4. Reni

    Reni Guest

    I thought it was 30 days. Perhaps it was 14 days. But there used to be a
    refund simply if it didn't work as you expected, which has since been
  5. Phil Allison

    Phil Allison Guest


    ** Dunno how far back in time you wanna go - but here is an extract from
    the 2005/6 DSE catalogue:


    Change of Mind return Policy:

    Goods will be exchanged or refunded if you Change your Mind within 14 days
    from the date of purchase on the condition that:

    1. You provide proof of purchase; and

    2. The item is in unmarked original condition and packaging, with all
    supplied components.

    Change of Mind refunds and exchanges:

    1. Do not apply to video games, computer software, pre-recorded music and
    movies ....


    The above applied to normal goods and also kits of parts, providing no
    attempt to assemble the latter had been made.

    Some kits had a " Sorry Dick, it Does Not Work " coupon inside that allowed
    you to return what you had built, with a fixed fee, for debuging and repair.

    Kits that had been put together with glue or plumber's flux instead of cored
    solder were excluded.

    DSE eventually included a quantity of suitable solder and instructions on
    how to solder with each kit - a massive break through that only took them
    15 years or so to think of.

    ..... Phil
  6. Peter

    Peter Guest

    To be fair wasn't the kits more the realm of Tandy and something DSE picked
    up later?
  7. Phil Allison

    Phil Allison Guest


    ** Massive HUH ??

    DSE were selling kits from 1970 onwards, mostly for projects published in
    Electronics Australia and ETI magazines.

    Tandy were never in that game.

    ..... Phil
  8. Jasen Betts

    Jasen Betts Guest

  9. Rod Speed

    Rod Speed Guest

    They make an obscene gesture in your general direction.

    If the goods are defective or not of merchantable quality or
    not as described, you can tell them that the law requires that
    they replace the goods with goods that don't have that problem
    or give you a full refund, and that's your choice, not theirs.
    And they binned that.
  10. Geoff Lock

    Geoff Lock Guest

    I returned a set-top box last week.

    I bought the STB in July 2011.

    I had the invoice, original box, original manuals, the original
    component cables, and all the original stickers still on the STB (I am a
    very neat person :)

    When I returned it, the Techxpert asked me why I was returning it, and I
    told her all the problems I had with it - the wireless didn't work, the
    ethernet didn't work, the USB didn't work, I was unable to flash the
    firware and it started switching off by itself.

    I asked for my money back but she refused and offered me a store-credit
    which made me bitch and bitch until she pointed out that I could use the
    store credit at Dan Murphy's as well :)

    I used $39.98 of the credit for an el cheapo STB (which needs to swapped
    again due to a volume prob) and $79.98 for 2x500ml of 100 proof arak
    from Dan Murphy's.

    There is still $0.04 left on the store credit which will probably expire
    after 12 mths if I don't use it but I am sure I'll be passing by Dan
    Murphy's again real soon :)

    Hope that helps.
  11. Nick

    Nick Guest

    I thought DSE was owned by Woolworths which owns BWS. Do they also own Dan
  12. Dingles

    Dingles Guest

  13. Geoff Lock

    Geoff Lock Guest

    They sure do :)
  14. Don McKenzie

    Don McKenzie Guest

    Perhaps you should have spent $120 at Dan Murphys. :)

    Don McKenzie


    The World's Cheapest Computer:
    DuinoMite the PIC32 $30 Basic Computer-MicroController
    Just add a VGA monitor or TV, and PS2 Keyboard.
    Arduino Shield, Programmed in Basic, or C.
  15. Rod Speed

    Rod Speed Guest

    Currently anyway, they are trying to flog DSE now.
  16. Buzz^|

    Buzz^| Guest

    I offer a CONCRETE guarantee on all parts and labour here. We show it
    works and is fixed, once you leave the concrete out the front it's at my
    discretion what warranty we will cover as the power supply up here is
    crap and causes 90% of the faults I see in hardware, viruses cover 90%
    of software faults.

    Brad Leyden
    6° 43.5816' S 146° 59.3097' E WGS84
    To mail spam is really hot but please
    reply to thread so all may benefit
    (or laugh at my mistakes)
  17. Geoff Lock

    Geoff Lock Guest

    Heheheheh, the thought did cross my mind :)
  18. Nick

    Nick Guest

    What is the idea behind having the two brands? What are the two different
    market segments they are aiming at?
  19. SG1

    SG1 Guest

    Ya get pissed off at one and pissed at the other...
  20. Geoff Lock

    Geoff Lock Guest

    Hm, not being a marketing fellow I would hazard the guess that owing two
    brands gives market dominance and there is the advantage of having fake
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