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DSC 5010 Communication Problem

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Allan Waghalter

Jan 1, 1970
0
I did a takeover today on a 5010. It is a brand new unit, version 2.0 and I
have the appropriate software, however, I can connect, but the panel does
not send data and the connection aborts. Tech Support thinks its a noisy
phone line, but it sounds perfectly clear to me. It is also a fully
dedicated pots line just for the alarm system. Any ideas?
 
R

R.H.Campbell

Jan 1, 1970
0
Allan, that seems to be DSC's standard answer. I really don't think they
know why this is happening .

I have been experiencing the same thing much more often lately, and I can't
figure it out either. I do believe it is either because I may not have the
latest software drivers, or because I'm communicating on a line with too
much else on it. I found when I switched to my dedicated fax line and off
the previous line with half a dozen phones on it, the problem largely went
away, but not totally...

I can't say for sure, but it seems connecting with their panels and not
being kicked off because the panel and modem can't handshake, seems to be
dependant on a VERY clean line with little else on it. Try making sure the
line is free of any other connecting points or telephones...

That's all I can figure out. And my partner company who uses only DSC panels
sees the same thing, so I know it's not just me...

RHC


Allan Waghalter said:
I did a takeover today on a 5010. It is a brand new unit, version 2.0 and
I have the appropriate software, however, I can connect, but the panel does
not send data and the connection aborts. Tech Support thinks its a noisy
phone line, but it sounds perfectly clear to me. It is also a fully
dedicated pots line just for the alarm system. Any ideas?


I choose Polesoft Lockspam to fight spam, and you?
http://www.polesoft.com/refer.html
 
A

alarman

Jan 1, 1970
0
Allan Waghalter said:
I did a takeover today on a 5010. It is a brand new unit, version 2.0 and I
have the appropriate software, however, I can connect, but the panel does
not send data and the connection aborts. Tech Support thinks its a noisy
phone line, but it sounds perfectly clear to me. It is also a fully
dedicated pots line just for the alarm system. Any ideas?

I had that problem a while back, and found that I had a bad modem cable.
js
 
M

mikey

Jan 1, 1970
0
Did you put a butt set on the line and listen to it trying to connect?
 
Allan,

I don't know if it's related but I had a strange problem with a DSC
system several years ago. After installing it I connected the panel to
my laptop and downloaded a program. The panel fiunctioned OK but could
not complete a test signal to the CS. After messing with it for a
while, double checking my programming, etc., I finally unplugged the
PC-Link cable and armed it for the night. The closing signal went
through immediately.

I later discovered what the problem was. The panel couldn't transmit
successfully with the PC connected to the serial port. This was a
Maxsys -- not a 5010 -- and I don't even know if the problem still
exists on more recent releases. If you had the PC connected during the
test, try disconnecting it. You might be alright.

Regards,
Robert L Bass
www.BassBurglarAlarms.com
 
A

Allan Waghalter

Jan 1, 1970
0
Here's the scoop! I can create a new account in DLS2005 and can do a total
upload. I programmed each section and downloaded one at a time. That
worked. I could read status, and program anything I wanted. I have the
panel set up like I want it. However, upon exit and then re-entry trying to
download the download phone number that I simply retyped, it goes back to
the same problem. After connecting and once the download commences, the
message comes bck that the panel has stopped responding. The receive light
on the DSC modem ceases to blink and the status bar goes yellow and
disconnects.
 
C

Chub

Jan 1, 1970
0
Allan Waghalter said:
I did a takeover today on a 5010. It is a brand new unit, version 2.0 and
I have the appropriate software, however, I can connect, but the panel does
not send data and the connection aborts. Tech Support thinks its a noisy
phone line, but it sounds perfectly clear to me. It is also a fully
dedicated pots line just for the alarm system. Any ideas?

put in an GE NX system
 
A

Allan Waghalter

Jan 1, 1970
0
Personal choice is Napco! Does what it says it will do, simple to work,
seldom a problem, extremely good tech support (even for New Yorkers) and
their software works!
 
A

Allan Waghalter

Jan 1, 1970
0
You are not supposed to power a Napco panel from the battery first.
Instructions are to apply AC first.
Allan
 
J

Jackcsg

Jan 1, 1970
0
That's why they suck when you loose power....
With a real control panel.....it doesn't matter, nor should it.
 
J

Jim

Jan 1, 1970
0
Russell said:
Only thing I've noticed about Napco panels (Gemini panels) that's strange,
if you power the panel from the battery first and begin testing without
applying AC the system won't accept new user codes... After applying AC and
waiting 5 to 10 minutes, the problem goes away....
I think the instructions say to connect AC first. I've always done it
that way. Never experienced the problem you speak of.
 
J

Jackcsg

Jan 1, 1970
0
Russ....lay off the sauce. That will never happen....
 
M

Mark Leuck

Jan 1, 1970
0
I tend to agree, they aren't subject to the same price pressures of the
other manufacturers
 
A

alarman

Jan 1, 1970
0
Mark Leuck said:
I tend to agree, they aren't subject to the same price pressures of the
other manufacturers

IMO, market forces have less to do with a company's decision to move
manufacturing out of the country than do the profit motives of CEO's. We'll
see.
js
 
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Mark Leuck

Jan 1, 1970
0
alarman said:
IMO, market forces have less to do with a company's decision to move
manufacturing out of the country than do the profit motives of CEO's. We'll
see.
js

True but when you have a semi-captive audience you can charge what you want,
besides the cost of living in Missouri isn't very high compared to New York
 
J

Jackcsg

Jan 1, 1970
0
alarman said:
IMO, market forces have less to do with a company's decision to move
manufacturing out of the country than do the profit motives of CEO's. We'll
see.
js
I'm not quite sure what the drive is....cheap labor? I remember in the late
70's Zenith, who pretty much had a big chunk of the TV market in the 60's
and 70's, went to Mexico for their assembly process. It turned Zenith into
the biggest piece of shit on the Market, and later, almost put them out of
business. Modular chassis, cheap Molex connectors, and snap in cards for
tuners, and voltage drivers, were a nightmare. Sony and Quasar/Panasonic
(Matsushita) were building TV's in Illinois. Go figure...
 
A

alarman

Jan 1, 1970
0
Mark Leuck said:
True but when you have a semi-captive audience you can charge what you want,
besides the cost of living in Missouri isn't very high compared to New
York

IME, corporate greed knows no bounds. I expect to see DMP go the way of the
others at some point, once some corporate bigshot finds out that another
corps. bigshot has a bigger boat.
js
 
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Mark Leuck

Jan 1, 1970
0
Jackcsg said:
I'm not quite sure what the drive is....cheap labor? I remember in the late
70's Zenith, who pretty much had a big chunk of the TV market in the 60's
and 70's, went to Mexico for their assembly process. It turned Zenith into
the biggest piece of shit on the Market, and later, almost put them out of
business.

Same thing happened to Volkswagen however they were able to improve the
quality

The drive is partly cheap labor and partly state/local regulations, these
days manufacturing something in the US is an expensive nightmare. The real
money today is not from manufacturing but design and service
 
J

Jackcsg

Jan 1, 1970
0
Mark Leuck said:
Same thing happened to Volkswagen however they were able to improve the
quality

The drive is partly cheap labor and partly state/local regulations, these
days manufacturing something in the US is an expensive nightmare. The real
money today is not from manufacturing but design and service
We're just a cheap Country now-a-days, killing our own country with an
illusive Trade deficit.
The rich get richer, and the poor buy things from Wal-Mart....
 
M

Mark Leuck

Jan 1, 1970
0
Jackcsg said:
We're just a cheap Country now-a-days, killing our own country with an
illusive Trade deficit.
The rich get richer, and the poor buy things from Wal-Mart....

And total hogwash, who doesn't look for the lowest cost on products?
 
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