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Downloading Panels Via VoIP

Discussion in 'Security Alarms' started by Jim Rojas, Apr 16, 2010.

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  1. Jim Rojas

    Jim Rojas Guest

    Ok...since many of you are having these issues, I think I will start
    this thread sharing what I have found out using trial and error.

    Vonage: You can download most panels through Vonage. You just have to
    have the customer max out the bandwidth, shut off voice mail if you need
    a high ring count, and remove any dual ring & message forwarding.
    Shutdown all computers until you are done. Once the download is
    completed, the customer can put all settings as they were. Contact ID
    seems to work fine. SIA, or any format that has long strings should be

    MagicJack: Napco panels seems to download fine with no issues.
    Everything else is a shot in the dark. It all depends on bandwidth. Make
    sure no other computers are using any bandwidth.

    Cable VoIP: Should not be an issue other than having to reverse or
    bypass the line seizure altogether. Echo problems can occur.

    FiOS VoIP: The cleanest connection of all. Might have echo issues due to
    long distance data compression.

    Unfiltered DSL: Have customer unplug DSL modem. Wait 5-10 minutes, then
    try to download the panel.

    Other Notes: Make sure you turn your modem speaker on low or medium so
    you get an idea what's going on at all times.

    If you are getting heavy echos on the line, just turn on your
    speakerphone like you would on Napco panels. This seems to work on DSC
    panels well.

    Jim Rojas
  2. Bob La Londe

    Bob La Londe Guest

    Unfiltered DSL: Have customer unplug DSL modem. Wait 5-10 minutes, then
    I insist that a POTS line with DSL over it has an alarm DSL filter at the
    panel. They are not cheap like ordinary DSL filters, but it eliminates
    problems completely. DSL doesn't even have to shut down while the panel
    That is an excellent tip. I have always had my modem on when communicating
    with alarm panels and phone systems. Amazing how many problems are quickly
    figured out that way.
    If you are getting heavy echoes or tin canning many panels will also have
    problems recognizing the kiss off from a central station receiver.
    Amazingly this seems to be also related to format. It seems that the FBII
    XL31 really doesn't like anything but the most perfect line when sending CID
    so I leave all my old XL31s in 4x2 format. I can't figure out why. They
    both recognize the same kiss off tone. I also ran across a Firelite panel
    that would lock up on the kiss off tone if sending CID, but if sending 4x2
    it worked fine.
    Bob La Londe
  3. Jim Rojas

    Jim Rojas Guest

    Good tips Bob.

    I usually try CID first, then 4x2 40BPS or 20BPS.

    Jim Rojas
  4. Jim Rojas

    Jim Rojas Guest


    There is information available on the internet that allows anyone using
    a MagicJack to convert it into an ATA device you plug into your router
    like Vonage. This will eliminate the need to keep a computer running
    when using the Magicjack service. Once this is done, You can now
    download Ademco, DSC, DMP, Radionics, etc. using the ATA setup. Limit
    this to one phone number even though many ATA devices can handle 1-8
    lines. Unless you have FiOS level of bandwidth, stick to the one ATA
    device per router port.

    Jim Rojas
  5. Bob La Londe

    Bob La Londe Guest

    I wont hook to Vonage. My reasoning is (and now with your experience
    above to support it) If you can have problems downloading there's
    every reason to suspect that there is a possibility that it wont
    communicate during an alarm condition. That is, unless we can get the
    intruder to max out the bandwidth, shut off voice mail and remove any
    dual ring & message forwarding and shutdown all computers before he
    breaks in.

    .... and there are IP reporting devices that will work better for reporting.
    Unfortunately they do not allow for downloading. I guess the thing to do is
    figure out how to use both. I don't really worry about it. I just delete
    the IP device serial number form the CS server if they cancel service.
  6. G. Morgan

    G. Morgan Guest

    From what I understand the panel is pinged every 7 seconds or so, if no reply
    for "x" number of attempts over "y" period of time, the CS calls the dealer and
    the customer to see what's up.
  7. VirtualMonitoring


    Feb 5, 2010
    Thanks for the info Jim. The Linksys IP Alarm Monitoring solution supports upload/download of all panels over IP but not many dealers have used that part of the solution to date.

    Are there any panels that you have not been able to remotely program over VoIP so far ?
  8. G. Morgan

    G. Morgan Guest

    Most people have cell phones, and the dealer will know.
  9. G. Morgan

    G. Morgan Guest

    Wait a sec... I thought VIOP was unnecessary.

    I thought you run a CAT5 from the panel 2 router and all communication was
    purely IP, not CID tones riding on VOIP. Am I wrong about that? All they need
    is DSL or Cable for ISP and a router, correct?
  10. G. Morgan

    G. Morgan Guest

    Shit, wrong thread... I thought this was the one I started about the Vista
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