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Discussion in 'Security Alarms' started by Bob La Londe, Sep 30, 2005.

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  1. Bob La Londe

    Bob La Londe Guest

    Ok, this is number 4 or 5.

    The manual says,

    1. Place a slotted screwdriver across the two J16 reset jumpers for two
    seconds.
    2. Remove screwdriver.
    3. Enter the code 6653 (PROG) at the keypad.
    4. Enter Access Code (if prompted to do so).
    5. The keypad displays: PROGRAMMER.

    Ok..

    I hit the J16 jumper, walk over to the keypad, and it no longer responds.
    After a while it comes up as system busy, then after a while longer it says
    system trouble. I do the voltage check as the tech support people suggest
    and get the 5 volts on both sets of leads that indicate the processor is
    locked up.

    These panels are permanently locking up from trying to put them in program
    mode. And YES! They were functioning properly before attempting to put
    them program mode.

    They hoover little green donkey appendages. All you DMP guys who claim they
    are wonderful are welcome to them. These are all just over 5 years old.
    Planned failure?

    I don't put DMPs back in their place. I'm afraid to service a DMP panel at
    this point for fear that it will self destruct.

    HEY DMP. Don't like what I have to say? Sue me. Everything I have had to
    say about DMP is the truth.

    --
    The Security Consultant
    Bob La Londe - Owner
    849 S Ave C
    Yuma, Az 85364

    (928)782-9765 ofc
    (928)782-7873 fax
     
  2. Mark Leuck

    Mark Leuck Guest

    Thats a strange one, I haven't yet run into that although I rarely do DMP
     
  3. Crash Gordon

    Crash Gordon Guest

    On the older DMP's you have to be at the addr 1 keypad.

    Which panel are you working on?

    You don't have a whole lot of time to get to the keypad after shorting the
    J16.

    I've never seen System Busy come up except when you're trying to make it
    dial out manually to connect to SCS101 for remote programming session. This
    would happen if you are hitting 948 cmd. OR if it's trying to transmit
    something to cs.

    You really should get training...it's free you know. They'll come to you.
    I'm getting my refresher training session next week.

    You can ship them to me. I'll take them if they're in good shape, even if
    they're locked.

    R.

    | Ok, this is number 4 or 5.
    |
    | The manual says,
    |
    | 1. Place a slotted screwdriver across the two J16 reset jumpers for two
    | seconds.
    | 2. Remove screwdriver.
    | 3. Enter the code 6653 (PROG) at the keypad.
    | 4. Enter Access Code (if prompted to do so).
    | 5. The keypad displays: PROGRAMMER.
    |
    | Ok..
    |
    | I hit the J16 jumper, walk over to the keypad, and it no longer responds.
    | After a while it comes up as system busy, then after a while longer it
    says
    | system trouble. I do the voltage check as the tech support people suggest
    | and get the 5 volts on both sets of leads that indicate the processor is
    | locked up.
    |
    | These panels are permanently locking up from trying to put them in program
    | mode. And YES! They were functioning properly before attempting to put
    | them program mode.
    |
    | They hoover little green donkey appendages. All you DMP guys who claim
    they
    | are wonderful are welcome to them. These are all just over 5 years old.
    | Planned failure?
    |
    | I don't put DMPs back in their place. I'm afraid to service a DMP panel
    at
    | this point for fear that it will self destruct.
    |
    | HEY DMP. Don't like what I have to say? Sue me. Everything I have had
    to
    | say about DMP is the truth.
    |
    | --
    | The Security Consultant
    | Bob La Londe - Owner
    | 849 S Ave C
    | Yuma, Az 85364
    |
    | (928)782-9765 ofc
    | (928)782-7873 fax
    |
    |
    |
    |
     
  4. Bob La Londe

    Bob La Londe Guest

    Even if they're locked huh? Gee and DMP said those boards would have to be
    replaced. Are you sure or is DMP just trying to sell boards.
    --
    Bob La Londe

    Win a Spinnerbait Tackle Kit

    Spinnerbait Tips & Tricks Contest
    Through the Month of September 2005

    http://www.YumaBassMan.com
     
  5. Crash Gordon

    Crash Gordon Guest

    What does Ademco tell you when you want a panel unlocked? or dsc or radx or
    napco?
    and then what does Jim say?

    There's always a way (almost always anyway).



    |
    | | > On the older DMP's you have to be at the addr 1 keypad.
    | >
    | > Which panel are you working on?
    | >
    | > You don't have a whole lot of time to get to the keypad after shorting
    the
    | > J16.
    | >
    | > I've never seen System Busy come up except when you're trying to make it
    | > dial out manually to connect to SCS101 for remote programming session.
    | > This
    | > would happen if you are hitting 948 cmd. OR if it's trying to transmit
    | > something to cs.
    | >
    | > You really should get training...it's free you know. They'll come to
    you.
    | > I'm getting my refresher training session next week.
    | >
    | > You can ship them to me. I'll take them if they're in good shape, even
    if
    | > they're locked.
    | >
    |
    | Even if they're locked huh? Gee and DMP said those boards would have to
    be
    | replaced. Are you sure or is DMP just trying to sell boards.
    | --
    | Bob La Londe
    |
    | Win a Spinnerbait Tackle Kit
    |
    | Spinnerbait Tips & Tricks Contest
    | Through the Month of September 2005
    |
    | http://www.YumaBassMan.com
    |
    |
    |
     
  6. Crash Gordon

    Crash Gordon Guest

    You really only have to short the J16 for a second, generally you'll hear a
    faint click...then run to the keypad and do the prog.

    What kind of problem are you having with the panel anyway?


    | On the older DMP's you have to be at the addr 1 keypad.
    |
    | Which panel are you working on?
    |
    | You don't have a whole lot of time to get to the keypad after shorting the
    | J16.
    |
    | I've never seen System Busy come up except when you're trying to make it
    | dial out manually to connect to SCS101 for remote programming session.
    This
    | would happen if you are hitting 948 cmd. OR if it's trying to transmit
    | something to cs.
    |
    | You really should get training...it's free you know. They'll come to you.
    | I'm getting my refresher training session next week.
    |
    | You can ship them to me. I'll take them if they're in good shape, even if
    | they're locked.
    |
    | R.
    |
    | || Ok, this is number 4 or 5.
    ||
    || The manual says,
    ||
    || 1. Place a slotted screwdriver across the two J16 reset jumpers for two
    || seconds.
    || 2. Remove screwdriver.
    || 3. Enter the code 6653 (PROG) at the keypad.
    || 4. Enter Access Code (if prompted to do so).
    || 5. The keypad displays: PROGRAMMER.
    ||
    || Ok..
    ||
    || I hit the J16 jumper, walk over to the keypad, and it no longer responds.
    || After a while it comes up as system busy, then after a while longer it
    | says
    || system trouble. I do the voltage check as the tech support people
    suggest
    || and get the 5 volts on both sets of leads that indicate the processor is
    || locked up.
    ||
    || These panels are permanently locking up from trying to put them in
    program
    || mode. And YES! They were functioning properly before attempting to put
    || them program mode.
    ||
    || They hoover little green donkey appendages. All you DMP guys who claim
    | they
    || are wonderful are welcome to them. These are all just over 5 years old.
    || Planned failure?
    ||
    || I don't put DMPs back in their place. I'm afraid to service a DMP panel
    | at
    || this point for fear that it will self destruct.
    ||
    || HEY DMP. Don't like what I have to say? Sue me. Everything I have had
    | to
    || say about DMP is the truth.
    ||
    || --
    || The Security Consultant
    || Bob La Londe - Owner
    || 849 S Ave C
    || Yuma, Az 85364
    ||
    || (928)782-9765 ofc
    || (928)782-7873 fax
    ||
    ||
    ||
    ||
    |
    |
     
  7. Bob La Londe

    Bob La Londe Guest


    Actually these boards aren't locked out. I have the dealer code from the
    original installer. They lock up and quit working. I never get the chance
    to enter the code. They just die. DMP has me measure the voltage across a
    couple of the leads and then they pronounce the processor locked up. Not
    locked out. They say the board must be replaced. I replace it with another
    brand. I am a servicing dealer so I can buy replacement boards, but the
    lack of cooperation or support I have received along with other behavior has
    caused me to eat the extra cash to put in something else a little better and
    more flexible when that happens. In fact tech support is the only part of
    the company where I have received decent support from them. They can't tell
    me why this happens though or what can be done to prevent it. The tech guys
    just go, "well sorry."

    --
    Bob La Londe

    Win a Spinnerbait Tackle Kit

    Spinnerbait Tips & Tricks Contest
    Through the Month of September 2005

    http://www.YumaBassMan.com
     
  8. Crash Gordon

    Crash Gordon Guest

    You've got to be overlooking something or scrambling the program
    somehow...I've been using DMP for 10+ years and never had probs like your
    experiencing.

    If you're on service or repair status you're not a full dealer yet...and you
    pay higher pricing.

    What happens if you power down completely for 20 sec or so, then power up,
    then short J16 ?


    |
    | | > What does Ademco tell you when you want a panel unlocked? or dsc or
    radx
    | > or
    | > napco?
    | > and then what does Jim say?
    | >
    | > There's always a way (almost always anyway).
    | >
    |
    |
    | Actually these boards aren't locked out. I have the dealer code from the
    | original installer. They lock up and quit working. I never get the
    chance
    | to enter the code. They just die. DMP has me measure the voltage across
    a
    | couple of the leads and then they pronounce the processor locked up. Not
    | locked out. They say the board must be replaced. I replace it with
    another
    | brand. I am a servicing dealer so I can buy replacement boards, but the
    | lack of cooperation or support I have received along with other behavior
    has
    | caused me to eat the extra cash to put in something else a little better
    and
    | more flexible when that happens. In fact tech support is the only part of
    | the company where I have received decent support from them. They can't
    tell
    | me why this happens though or what can be done to prevent it. The tech
    guys
    | just go, "well sorry."
    |
    | --
    | Bob La Londe
    |
    | Win a Spinnerbait Tackle Kit
    |
    | Spinnerbait Tips & Tricks Contest
    | Through the Month of September 2005
    |
    | http://www.YumaBassMan.com
    |
    |
     
  9. Bob La Londe

    Bob La Londe Guest

    Sure, it must be my fault. Somehow after carefully doing a proper static
    discharge and following the instructions in the manual exactly and doing
    exactly what DMP tech support says it must be my fault somehow.
    Well, DMP doesn't know why or how (or they aren't saying), nor do they sound
    surprised when it happens.
    And never will be until Dave Sharp (notice I name names) apologizes
    (probably not even then) for charging my credit card for stuff I never
    ordered among other things. You say that like its a bad thing by the way.
    LOL. Your tone seems to imply that somehow I want to be a full DMP dealer.
    Sorry, they beat that desire out of me a long time ago.
    I may be paying higher prices, but not for an equal or slightly superior
    panel, and not to DMP. LOL. I said I can buy replacements. Not that I was
    going to. It costs me a couple extra bucks to change out the panel and
    keypads, but I do it to take care of the customer. I have a good
    relationship with the guys at Inovonics Wireless so their wireless is no big
    deal when I swap out to a different panel. I just buy a receiver and do a
    quick site survey to make sure everything is still good.
    Same thing. System Busy then System Trouble and totally non-responsive.

    I forget which two pairs of leads they have me check, but they know exactly
    what the problem is. They say measure the voltage on this pair, now that
    pair. If they are both 5 volts the processor is locked up and you will have
    to replace the board.

    Its a recurring problem and they know about it. Maybe they have told you
    something that prevents it, but they aren't sharing with me.

    I had maybe 50 DMP panels that I took over when I bought out Desert Alarm.
    five (5) have failed from this problem. After the first one I have taken
    extra care to find a good ground and touch it before touching the panel and
    do it exactly like it says in the manual and it still happens.

    Sorry, I'm glad DMP works for you, but from a customer service, sales, and
    field service standpoint DMP has been poor, pushy and abrasive, and junk for
    me since day one.

    As far as I'm concerned the XR-10 and XR-20 are junk. I don't know about
    any of their other panels and I'm not likely to get any first hand
    experience with their other panels anytime soon.

    I don't know what DMP's problem is. I aproached them in good faith three
    times and came away feeling like a second class citizen each time. Now
    their panels are having problems and they don't seem to care to find out
    why. Somebody at DMP want to take the time to prove otherwise? I doubt it.
    I notice our former resident ASA member who work(s/ed) for DMP is being
    silent.

    I am getting a small collection of spare keypads though. You want them? I
    have thrown several away, but I still have a few.

    --
    Bob La Londe

    Win a Spinnerbait Tackle Kit

    Spinnerbait Tips & Tricks Contest
    Through the Month of September 2005

    http://www.YumaBassMan.com
     
  10. Mark Leuck

    Mark Leuck Guest

    And now you see why DMP is and always will be a minor player in the industry
     
  11. Crash Gordon

    Crash Gordon Guest

    Hey I'm not putting you down...I'm just trying to help. Like I've said I've
    got over a thousand of them out there and have not seen what your
    describing. I'm offering my help, not an argument.

    Dunno nuttin abt what happened with you and David nor does it concern me.

    Like I had said a while back there WAS a problem with the old 692 keypads
    (the LED ones) would lock up from voltage spikes/lightning strikes...but
    they were replacing them free. And it would not lock up the main processor,
    just the keypad..so removing power to the keypad would unclog the keypad
    anyway.

    Another minor problem is you have to replace system batts, every three years
    almost to the day. On really old dmp if you ignored the low battery sigs and
    there was an power outage and it switched over to a dead battery it'd fry
    the transformer. This has been fixed too.

    Call me next time you start to freek out, maybe I can help. Pay my gas and
    I'll come out.







    |
    | | > You've got to be overlooking something or scrambling the program
    | > somehow...
    |
    | Sure, it must be my fault. Somehow after carefully doing a proper static
    | discharge and following the instructions in the manual exactly and doing
    | exactly what DMP tech support says it must be my fault somehow.
    |
    | > I've been using DMP for 10+ years and never had probs like your
    | > experiencing.
    |
    | Well, DMP doesn't know why or how (or they aren't saying), nor do they
    sound
    | surprised when it happens.
    |
    | > If you're on service or repair status you're not a full dealer yet...
    |
    | And never will be until Dave Sharp (notice I name names) apologizes
    | (probably not even then) for charging my credit card for stuff I never
    | ordered among other things. You say that like its a bad thing by the way.
    | LOL. Your tone seems to imply that somehow I want to be a full DMP
    dealer.
    | Sorry, they beat that desire out of me a long time ago.
    |
    | > and you
    | > pay higher pricing.
    |
    | I may be paying higher prices, but not for an equal or slightly superior
    | panel, and not to DMP. LOL. I said I can buy replacements. Not that I
    was
    | going to. It costs me a couple extra bucks to change out the panel and
    | keypads, but I do it to take care of the customer. I have a good
    | relationship with the guys at Inovonics Wireless so their wireless is no
    big
    | deal when I swap out to a different panel. I just buy a receiver and do a
    | quick site survey to make sure everything is still good.
    |
    | >
    | > What happens if you power down completely for 20 sec or so, then power
    up,
    | > then short J16 ?
    | >
    |
    | Same thing. System Busy then System Trouble and totally non-responsive.
    |
    | I forget which two pairs of leads they have me check, but they know
    exactly
    | what the problem is. They say measure the voltage on this pair, now that
    | pair. If they are both 5 volts the processor is locked up and you will
    have
    | to replace the board.
    |
    | Its a recurring problem and they know about it. Maybe they have told you
    | something that prevents it, but they aren't sharing with me.
    |
    | I had maybe 50 DMP panels that I took over when I bought out Desert Alarm.
    | five (5) have failed from this problem. After the first one I have taken
    | extra care to find a good ground and touch it before touching the panel
    and
    | do it exactly like it says in the manual and it still happens.
    |
    | Sorry, I'm glad DMP works for you, but from a customer service, sales, and
    | field service standpoint DMP has been poor, pushy and abrasive, and junk
    for
    | me since day one.
    |
    | As far as I'm concerned the XR-10 and XR-20 are junk. I don't know about
    | any of their other panels and I'm not likely to get any first hand
    | experience with their other panels anytime soon.
    |
    | I don't know what DMP's problem is. I aproached them in good faith three
    | times and came away feeling like a second class citizen each time. Now
    | their panels are having problems and they don't seem to care to find out
    | why. Somebody at DMP want to take the time to prove otherwise? I doubt
    it.
    | I notice our former resident ASA member who work(s/ed) for DMP is being
    | silent.
    |
    | I am getting a small collection of spare keypads though. You want them?
    I
    | have thrown several away, but I still have a few.
    |
    | --
    | Bob La Londe
    |
    | Win a Spinnerbait Tackle Kit
    |
    | Spinnerbait Tips & Tricks Contest
    | Through the Month of September 2005
    |
    | http://www.YumaBassMan.com
    |
    |
     
  12. Bob La Londe

    Bob La Londe Guest

    I know. I have done it on many panels.
    According to DMP tech support the "processor is locked up and it will have
    to be replaced."

    --
    Bob La Londe

    Win a Spinnerbait Tackle Kit

    Spinnerbait Tips & Tricks Contest
    Through the Month of September 2005

    http://www.YumaBassMan.com
     
  13. Bob La Londe

    Bob La Londe Guest

    Yeah, I know Crash. You are one of the guys here who always tries to help
    out.

    --
    Bob La Londe

    Win a Spinnerbait Tackle Kit

    Spinnerbait Tips & Tricks Contest
    Through the Month of September 2005

    http://www.YumaBassMan.com
     
  14. Crash Gordon

    Crash Gordon Guest

    Thanks. And the offer was serious, pay my gas and buy me lunch and I'lll
    come out there.


    |
    | | > Hey I'm not putting you down...I'm just trying to help. Like I've said
    | > I've
    | > got over a thousand of them out there and have not seen what your
    | > describing. I'm offering my help, not an argument.
    |
    | Yeah, I know Crash. You are one of the guys here who always tries to help
    | out.
    |
    | --
    | Bob La Londe
    |
    | Win a Spinnerbait Tackle Kit
    |
    | Spinnerbait Tips & Tricks Contest
    | Through the Month of September 2005
    |
    | http://www.YumaBassMan.com
    |
    |
     
  15. Thanks. And the offer was serious, pay my gas and buy me lunch and I'lll
    These days just paying the gas might require a second mortgage.

    --

    Regards,
    Robert L Bass

    =============================>
    Bass Home Electronics
    2291 Pine View Circle
    Sarasota · Florida · 34231
    941-925-9747 Sales & Tech Support
    http://www.bassburglaralarms.com
    =============================>
     
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