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Digikey packing slip woes

Discussion in 'Electronic Design' started by Boris Mohar, Jun 11, 2007.

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  1. Boris Mohar

    Boris Mohar Guest

    After going through the packing slip I almost ordered some rather expensive
    items because I thought that I forgot to order them. Some further
    investigation turned out that the said items were indeed ordered originally
    but the back ordered items did not show up on the invoice or packing slip as
    being back ordered. After questioning Digikey their was their reply:

    "After we hung up, I realized you were a Canadian customer. The back
    orders will not show on Canadian orders crossing the border due to
    customs. We can only show what is shipping on the invoice for tax
    purposes. You stated that other companies show the b/o's, and if you
    order from a company within Canada, they probably would as nothing
    crosses the border. On all US domestic orders, we do show the b/o's. I
    did check into this just to make sure and they verified that this is
    correct. If there is some information you are aware of that would help
    us in resolving this, please share and we can look into it as we would
    love to make things easier for our customers. Please contact me with
    any further questions."

    I find it rather perplexing the Digikey cannot show on the packing slip those
    items that are not being shipped.
  2. Would you prefer to pay import duty twice?

  3. Ecnerwal

    Ecnerwal Guest

    The import duty on "Quantity shipped = 0" of a $1000 item is what?

    Same as "Quantity shipped = 1"? That would then mean that "quantity
    shipped = 100" would be the same duty as 0 or 1, since the duty
    apparently pays no attention to the quantity shipped in this

    Seems a bit far-fetched. Standard packing-slip language is pretty clear
    about what's in the box - Ordered = 10, Shipped = 5, Backordered = 5, or
    whatever numbers fit.
  4. I have no idea, nor am I a Canadian customs lawyer. I only know that when I
    ship to Canada, the Canadians will do ANYTHING to keep from going through
    Customs, even if it means driving a couple of hundred miles to pick up a
    fairly low cost item at a friend's place in the States.

    Canadian Customs must be a real bitchkitty, at least from my observations.


    "Dream as if you'll live forever. Live as if you'll die today."
    --James Dean

  5. qrk

    qrk Guest

    Export/Import from the US is an increasingly difficult subject due to
    the miriad of fuzzy rules. Shippers do not tempt problems by putting
    zero quantity items on invoices as that will confuse the highly
    trained officials. The US government actively persues a policy to
    prevent US companies from exporting by creating a rule set that is
    extremely complicated and subject to interpretation at their whim. It
    takes big $$ lawyers to straighten out our officials. Our policy
    makers still can't figure out why US companies are forced to produce
    outside of the US.
  6. J.A. Legris

    J.A. Legris Guest

    It's not so much Customs per se, it's the 6% tax that's added to just
    about everything, including the shipping charge and the brokerage fee.
    And if the bill is kind of small, then UPS is happy to make it bigger
    by tacking a US$25 brokerage charge (minimum) onto a $20 item. So
    please, America, ship it by US Post if possible.
  7. D from BC

    D from BC Guest

    Ugh... UPS brokerage :(
    I'm still pissed at those guys..
    D from BC
  8. John Larkin

    John Larkin Guest

    I sent an ancient Tek 1S2 sampling plugin to a guy in Canada, as a
    gift, and they hit him with a $50 import fee.

    What happened to NAFTA?

  9. It conflicted with the interests of too many unionists, protectionists,
    and other special interests.

    You can probably thank the "republican" regime for that.

  10. mpm

    mpm Guest

  11. mpm

    mpm Guest

    I can understand Digikey not listing backorders on the customs
    The people at the border are so damn inept, you probably wouldn't get
    your package at all.
    They'd be too busy tearing apart the layers of cardboard (box) looking
    for the "missing" items. Maybe bring in some guard dogs to sniff /
    pee on them.

    My advance apoligies to all the Customs inspectors out there... But
    deep down, you know I'm right!. TERROR!! HOMELAND SECURITY!! NO ONE
    IS SAFE, CODE ORANGE, etc... you know it's all B/S. Has to be!!

    As for Digikey, they could at least put a slip inside the package (not
    invoice), but then I'm sure some Company's shipping & receiving would
    lose it, or try to file it, pay it twice, etc....

    "Yes." Bad day here. But I'm still in no mood for more government
    After all, you can ship jobs across the border no problem!

  12. D from BC

    D from BC Guest

    AFAIK...individual electronic components are duty free between Canada
    and the US.
    I think the brokerage fee still applies because somebody has to
    certify that the goods are indeed duty free?
    Can I become my own broker and do the paperwork myself?

    Dear Canadian Government
    I bought some electronic components..I don't owe you any money because
    it's a NAFTA item..
    Thank You
    Have a nice day...
    Dear Canada Post
    You bastards for charging me brokerage on duty free items..

    When I receive an item by US postal..I have to pay brokerage at the BC
    (Canada) postal outlet. I think it's ~$9.00CAN.

    I'm 30minutes from the Washington border. Maybe I can have my
    components mailed to the border crossing and have a customs officer
    just check it out for free!?? No duty, no brokerage...??
    D from BC
  13. John Larkin

    John Larkin Guest

    Are the Republicans running Canada now?

  14. John Larkin

    John Larkin Guest

    That is insane. Who does your government work for?

  15. John Larkin

    John Larkin Guest

    We export a lot of stuff, without much hassle. The only thing we have
    to be careful about is some technology limitations on some of our
    products, super-fast risetimes and such. The rules are pretty much
    obsolete but still require a bit of care. And a few countries are
    embargoed, like Iran and Cuba.

    A bigger problem is the tendency for Europeans to not pay invoices for
    6 months or more. We don't let them get away with that.

  16. mpm

    mpm Guest

    "Government"? "Work"?
    I can't believe you used those two words in the same sentence!
  17. Of course not. They're just setting up obstacles on "our" side, to make
    it as inconvenient as possible for everyone.

  18. How?
  19. J.A. Legris

    J.A. Legris Guest

    Still, CDN$9 to the government is easier to swallow (actually I
    believe it's a flat $8 plus 6% G.S.T. for all amounts up to $1600)
    than US$25 and up to UPS.

    Check out this web page ( one long URL):

    And here are some forms:
  20. John Larkin

    John Larkin Guest

    By cutting off additional shipments.

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