Connect with us

Dell used to not suck

Discussion in 'Electronic Design' started by John Larkin, May 18, 2005.

Scroll to continue with content
  1. John  Larkin

    John Larkin Guest

    But now they do.

  2. Pooh Bear

    Pooh Bear Guest

    Unfortunate experience ?

  3. John  Larkin

    John Larkin Guest

    Yeah. I just bought two new "Precision" workstations that are a
    mechanical mess. The case design is awful and the floppies are
    unreliable due to mechanical stupidities. Their support people told me
    to reinstall Windows, the single time I got a human to respond.

    The electronics looks fine, but they garbled the packaging pretty
    badly. The support is either email robots or people in India reading

    Who makes good PCs these days?

  4. Rob Gaddi

    Rob Gaddi Guest

    Fry's and a day spent assembling it.
  5. Terry Given

    Terry Given Guest

    Alas, I have had much the same problem with Dell - will never use them
    again. Cheap, with what sounds like good warranties. But having spent 5
    hours on the phone convincing some malaysian that my hard drive was dead
    (smoke came out of it) *before* I got any on-site technical support, I
    now know their support aint what it purports to be. We bought 6 dell PCs
    (2000), and within a year had similar problems with all of them. In the
    end we gave up on Dells *free* tech support, and paid a local to do it
    for us, as it was cheaper (our time aint free)


    PS what was the brand of good DCCTs you mentioned?
  6. Jim Thompson

    Jim Thompson Guest

    I buy mine from PC Club, down on the corner. If I have a problem
    (never have), I'd just walk in.

    ...Jim Thompson
  7. Unfortunately, whatever the story with the hardware, they have gone back
    again to using the phone 'farm' in India. They did this about three years
    ago, for a short time, then moved it back following the complaints. They
    have gone back again recently.
    The quality of phone support has switched to 'appalling'. Even buying the
    computers is hard with the new system, and whereas in the past the larger
    company contacts had UK numbers, these are now routed to the same phone
    system. :-(
    They have moved down about ten places in my rating system, and are heading
    downward fast...

    Best Wishes
  8. John  Larkin

    John Larkin Guest

    Danfysik. They are parts-per-million accurate. The low-end units, the
    head with electronics but no power supply or burden resistor, are
    something like $500. The US rep is GMW.

    Julian Bergoz makes some extreme stuff.

    LEM makes some hall+feedback sensors, pretty good but not as accurate.

    I designed a DCCT once, for SLAC. They didn't buy any.

  9. John  Larkin

    John Larkin Guest

    I've had bad experiences with the Fry's in Palo Alto. They practically
    strip-search you on the way out to verify all your stuff against the
    receipt. And they repackage returns and sell them as new. I bought an
    inkjet printer and when I opened the box, the cartrige was installed
    and there was ink everywhere. It had obviously been repacked.

  10. Terry Given

    Terry Given Guest

    Thanks John.
  11. Luhan Monat

    Luhan Monat Guest

    Local place in Mesa Arizona called SoftQue. Bunch of tech guys work
    there. They sold me a nice 2 gig machine for $550. All components
    garanteed 'generic' as possible.

    I always have looked for the smallish computer places since I bought my
    first IMSAI.
  12. I go to one of the little computer shops I trust, tell them exactly
    what to use for each part (or ask their advice if I haven't researched
    it) and get them to put it together and set it up (and transfer data
    if I want). More expensive (and takes more time to buy), but I know
    exactly what's in there, and it's all interchangable industry-standard
    brand-name stuff (even the case, and especially the power supply). All
    the parts come from a small number of wholesalers, and what they don't
    have in stock they get the next day, so it's not too bad once I've
    figured out what I need.

    The mass-produced stuff is fine for someone *else* to use for word
    processing or whatever, but I really don't want to have to use it
    myself. The stores take credit cards, and the small shops all want
    cash or debit (or a big surcharger), but that's a minor inconvenience.

    Best regards,
    Spehro Pefhany
  13. Bob Stephens

    Bob Stephens Guest

    On Wed, 18 May 2005 14:19:28 -0700, John Larkin wrote:
    Same deal here in L.A. The thieving bastards just shrink wrap returns as is
    and place them back on the shelf along with a 'reconditioned to original
    factory spec's by Fry's technicians' sticker.

  14. Bob Monsen

    Bob Monsen Guest

    Yes, Fry's sucks for some things. I've had issues with their 'new'
    printers too.

    Much better to buy the components online and build the system yourself.
    Or, better yet, hire a college kid to come in and do it for you. It's
    trivial, takes about 2 hours to put one together, and another couple of
    hours to install XP and the drivers.
  15. Jim Thompson

    Jim Thompson Guest

    Fry's employs those people who don't qualify to flip burgers or mow
    lawns ;-)

    ...Jim Thompson
  16. John,
    I like to make my own. Usually a mix
    a parts between Central Computer on
    Stevens Creek in Santa Clara and Fry's.
    (This within driving distance from
    the OP's Palo Alto, for non South
    San Francisco Bay readers).

    For new retail-boxed peripherals, I
    do the web. at
    least used to be pretty good, but has been getting
    my nod lately for a price search

  17. keith

    keith Guest

    My KeithKits have always been superb. The 24/7 on-site support beats
    anything out there on the market now.

    The fact is that there is no money in PeeCees these days, so what you buy
    is crap. You can build decent stuff though.
  18. keith

    keith Guest is my favorite place to buy. Good prices, good selection, and
    great service.
    Keep the kid on retainer for a few bananas. I do my own, since my time
    isn't even worth even a few bananas after work (can't contract, so it's
    either the computer or the toob).
  19. Mac

    Mac Guest

    I still like Dell. I usually buy from the "small business" part of their

    I configure the system on-line and get it shipped to me without ever
    talking to a person.

    When I have built my own systems or ordered from smaller places, I always
    seemed to end up with a really noisy system. The Dells I've received have
    always been fairly quiet. I hate noisy fans and hard-drives.

    My two most recent purchases were one each Dell Dimension 2400 and 3000
    systems. No problems yet, and they are quiet enough for me out of the box.

    Obviously, your mileage does vary. ;-)

  20. Pooh Bear

    Pooh Bear Guest

    Is that the new BTX case with a fan at the front ?
    Yeah - the support is shit. We had a 2 yr old Dell PSU fail about a yr
    ago. It was *obvious* the psu had failed but support insisted on going
    through some 'diagnostics' for 20 mins and decided it must be the mobo !
    Guy arrived, realised it was the mobo but had to fit it anyway since he
    was a contract engineer and had to do what he's told. He couldn't bring
    PSU since they only got issued what 'support' tell them they need.

    Eventually the PSU was replaced ( it took 5 days ). It cost us about
    to get the 24 hr onsite warranty upgrade and that was the result !

    Oh *and* we had to reactive Windoze on account of the mobo replacement !

    It's ppl in India reading scripts.
    Pot luck I think.

    I made my own last one. Takes ages to install everything ( esp building
    the raid array ) but you know what's there !

Ask a Question
Want to reply to this thread or ask your own question?
You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.
Electronics Point Logo
Continue to site
Quote of the day